Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,636 Reviews)
Rating breakdown 3,636 reviews
5 Stars
2,340
4 Stars
666
3 Stars
335
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
5
Can go wrong
on April 10, 2024
Posted by: Work phone
Gender:Male
Length of ownership:1 month
The ear phones are amazing you can barely feel them on and the sound is amazing for what they are love them but the price is crazy for letting the noise in
Written by a customer while visiting bose.com
Customer Rating
4
Bose Ultra Open Earbuds
on April 10, 2024
Posted by: RoyBN55
Gender:Male
Length of ownership:1 month
They are very comfortable. The sound quality is great when I can get the earbud to my left ear situated correctly. This is the problem I am having. I can put the earbud in my right ear, seats easily, sounds great, no problem. But my left ear I have to move it up & down on my ear to get it to seat or it falls out easily and then move it more to get good sound quality. I can't tell, but maybe my ears are different. When I do finally get my left ear situated properly, they do sound great and I can still carry on a conversation with another person.
Written by a customer while visiting bose.com
Customer Rating
2
phone issues
on April 10, 2024
Posted by: Lonie
Gender:Female
Length of ownership:1 month
I bought this about a month ago. I have paired it with my Samsung 22 phone. I am not so happy with the distorted sound of my voice when someone call me. I like the earbuds when listening to music. Not sure I would recommend since I can barely use when talking on the phone:(.
Response from bose.comBy Global Customer Service, April 10, 2024
Hi there,
It is great that you enjoy the sound of the earbuds when playing music. I am surprised you're having trouble with calls, and would recommend trying the steps here: https://bose.life/3VRob7m. These can help with microphone pickup on the earbuds.
Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you still require assistance, we'd love to help, so please contact us here: https://bose.life/contact.
Nic - Customer Support
It is great that you enjoy the sound of the earbuds when playing music. I am surprised you're having trouble with calls, and would recommend trying the steps here: https://bose.life/3VRob7m. These can help with microphone pickup on the earbuds.
Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you still require assistance, we'd love to help, so please contact us here: https://bose.life/contact.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
on April 11, 2024
Posted by: kenny7
Gender:Male
Length of ownership:1 week
WELL really don't know what! to say Because l don't have ultra open earbuds. l sent those back BOSE I AM NOT HAPPY the sound would go in an out static on the left side Bose telling me l have to wait 30 days
Written by a customer while visiting bose.com
Customer Rating
4
Great fit and sounds great as well
on April 11, 2024
Posted by: Alex
Perfect fit, and sound.
The only issue, mic is not great, hope it will be fixed by software update
The only issue, mic is not great, hope it will be fixed by software update
Written by a customer while visiting bose.com
Customer Rating
3
Good product, could be better.
on April 11, 2024
Posted by: AJ58
Gender:Male
Length of ownership:3 months
After a few months of use, I do enjoy the sound quality but there are a few things that I would suggest to make the product better. The “one size fits all” approach falls short. I have larger ear lobes. That pulls the speakers further from the ear canal. The spring tension causes irritation after a while.
Response from bose.comBy Customer support, April 11, 2024
Hello AJ, Thank you for your review, if you are having difficulty finding a comfortable position, I would suggest viewing our guide on how to find the best fit for you!
https://bose.life/3PWkXf0
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
https://bose.life/3PWkXf0
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing earbuds for all ears!
on April 11, 2024
Posted by: Alex
Gender:Male
Length of ownership:1 month
These earbuds are phenomenal for what they're intended to do. Setup out the box is quite simple with the Bose app and pairing. Getting the hang of putting the earbuds in your ears is also very easy after a couple tries. The sound is superb for what their intended usage is. These are open earbuds so there's no noise canceling, it's meant to have you listen to your music in good quality while being aware of your surroundings. This results in also a comfortable fit where you don't need an earbud tip shoved into your ear. The charging case holds enough charge where I don't need to worry about it when I leave my house. I recently went on a trip to another state and had the battery last me the whole trip granted I had moderate usage. The app Bose has developed for their wearables is also very easy and simple. I can tune the earbuds, update them, and turn features on and off on the fly. It reminds me of most wearable apps that make everything easy for you to use. Customizing sound is the best part about the app because you can fine tune it to your liking with many presets available to you as well. I definitely recommend this product to anyone if it's within their budget!
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful buds!
on April 11, 2024
Posted by: mdm1013
Gender:Male
Length of ownership:1 month
I bought these about two weeks ago, and so far, I’m enjoying wearing them while I work, exercise, and relax. They are comfortable around the ears, like they are not even there. However, I do get a little irritated with the lapses in sound some times or skip through my podcasts without reason. I wish the shortcuts were easier to remember, but that’s my fault.
Written by a customer while visiting bose.com