Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,593 Reviews)
Rating breakdown 3,593 reviews
5 Stars
2,311
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
5
Great sound. Able to hear others speaking to me.
on March 14, 2024
Posted by: Belva
Gender:Female
Length of ownership:1 month
I really love these earbuds. For some reason, I can’t wear other buds, but these are perfect.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy! Great features!
on March 14, 2024
Posted by: Poochie Nellie
Gender:Female
Length of ownership:1 month
I bought the ear buds and love everything about them. Unfortunately my ear lobes is larger than normal since I was younger. I have to return mines. I’m sad.
Written by a customer while visiting bose.com
Customer Rating
4
Good, but.....
on March 14, 2024
Posted by: ARochester711
Gender:Female
Length of ownership:1 month
Bose is synonymous for quality. And, while the Bose Ultra Earbuds are definitely quality, there are drawbacks that could drive some away. While the small, sleek design is lightweight and comfortable to wear, putting them on can be a sometimes quirky and tedious process. Sound quality for videos is solid, but phone call volume is low (even cranked all the way up), and bleed from background noise can hinder some conversations. Audio for music is clear, but don't expect much bottom-end (bass) at all. Unfortunately, it's just not there. Also, the "Immersive Audio" is nice, but it drains the battery at an alarming rate. With it off, you're getting about seven and a half hours to eight hours. With it on however, you're getting between four to four and a half hours. For someone, like me, who wears them while working, it feels like as soon as your put them on, your battery is low, and they need to be re-charged. Maybe this can be fixed in a future firmware update. One can only hope. All in all, the Bose Ultra Open Earbuds are very nice, there is absolutely no doubt about it. But, the audio idiosyncrasies and inconsistences, middling battery life (with "Immersive Audio" on), and lack of depth in features could be just off-putting enough to keep some consumers at arm's length.
Response from bose.comBy Customer Care, March 14, 2024
Hi.
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. It is great that you are happy with the quality and sound of the earbuds. With the bass of the music, you can adjust this by following the steps here, https://bose.life/3PlXB24. You are correct about the battery life, but with the charging case holding 19.5 hours with a full charge, you can do a 10-minute quick charge that provides up to 2 hours of use. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
The Future of Earbuds?
on March 14, 2024
Posted by: Rhonda77
Gender:Female
Length of ownership:1 month
I use earbuds every day, all day, and the most important tings that I have found needed for a good experience is fit, battery life and the ability for people to hear you clearly on phone calls. The Bose Ultra Open Earbuds fit the bill in a very satisfying way. I usually only wear 1 earbud so I can stay attuned to the outside world and this works very well. The cuff-like earpiece take a little bit getting used to in finding proper placement but they are not going to fall out & they are very comfortable. I mainly use mine for talking, listening to podcasts & audiobooks and they exceed previous earbuds in this regard. I wear one all day long into the evening with no ear fatigue or discomfort. The battery life is fantastic one will last me all day long & I've only re-charged the case once after 4 days. The app is clean and easy to understand and was easy to register and pair my earbuds with and has different modes you can choose from. I do notice my volume slider is louder on these but that's because they are not shoved down your ear canal. They are a little on the pricey side as are most Bose Products but Bose is a premium product and well worth it.. overall I give them a 9 out of 10 with the 1 point taken away because of the price.
Written by a customer while visiting bose.com
Customer Rating
3
Bad Phone Compatibility
on March 14, 2024
Posted by: Bert
Gender:Male
Length of ownership:1 month
They are ok, comfortable. Sound is good, phone call compatibility with Apple IPhone is pretty terrible, considering finding a better solution as the phone is what I use them for the most.
Response from bose.comBy Global Customer Service, March 14, 2024
Hi,
Thank you for your feedback. It is great that you are happy with the comfort and sound of the earbuds.
These earbuds are compatible with iOS 15 or newer. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your feedback. It is great that you are happy with the comfort and sound of the earbuds.
These earbuds are compatible with iOS 15 or newer. Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you need further assistance, please get in touch with us here: https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Uncomfortable ear buds
on March 14, 2024
Posted by: Devin
Gender:Male
Length of ownership:1 week
After a few weeks, the earbuds are uncomfortable and I have to take them off for a few hours. The sound is so low I can barely hear the music. I used the app to help raise the volume, but it’s still too low to hear much. So far, I’m not happy with these open ear buds.
Response from bose.comBy Customer Support, March 14, 2024
Hello Devin, I am sorry to hear about your experience with the comfort of the Bose Ultra open earbuds comfort not meeting your expectations.
If they are in the wrong position you this could be the reason for the discomfort and the low volume on the music, I would recommend taking a look at our guide on the best fit.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If they are in the wrong position you this could be the reason for the discomfort and the low volume on the music, I would recommend taking a look at our guide on the best fit.
https://bose.life/49LOwbe
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
VOLUME TO LOW NOT GOOD AT ALL
on March 15, 2024
Posted by: VOLUME
Length of ownership:1 month
I brought the Earbuds in February 2024 the volume is to low.
Response from bose.comBy Lau, Bose Customer Support, March 15, 2024
Hello,
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to low volume.
By design, the open earbuds don’t block out the world or have noise cancelling, so they won't isolate you from outside noises like typical earbuds would. They do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds due to low volume.
By design, the open earbuds don’t block out the world or have noise cancelling, so they won't isolate you from outside noises like typical earbuds would. They do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Open Earbuds!
on March 15, 2024
Posted by: RockNron
I have tried other types of open earbuds and the Bose is the best sounding by far.
Written by a customer while visiting bose.com