Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
4
Easy to use
on August 17, 2025
Posted by: DDz
Gender:Male
Length of ownership:1 month
The Aarhus met my expectation. Quite comfortable in the ear.
Written by a customer while visiting bose.com
Customer Rating
2
Good for music only
on August 18, 2025
Posted by: eins
Gender:Female
Length of ownership:1 month
I’ve been using this for about 2 weeks and love the lightweight and comfort they provided. I always love the open ear as it allows me to be aware of the surrounding and love this design. It is great only for listening to music. The call quality is bad and the other person can barely understand what I’m saying. Similar problem occur with listening to podcasts/audio books. It’s difficult to understand the conversational tone, especially when commuting or being in a loud train.
Response from bose.comBy Customer Support, August 18, 2025
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're enjoying the lightweight comfort and open-ear design, it's great to know that aspect is working well for you.
We’d love to help improve your experience. Below is a troubleshooting guide that may help you resolve the issue you are having: http://bose.life/4oHburD
Jelyn - Customer Support
We’d love to help improve your experience. Below is a troubleshooting guide that may help you resolve the issue you are having: http://bose.life/4oHburD
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Call volume terrible
on August 18, 2025
Posted by: Blaine
Gender:Male
Length of ownership:1 month
I got these about three or four weeks ago call volume was terrible
Response from bose.comBy Customer Support, August 18, 2025
The open-ear design minimizes sound leakage, meaning your audio is less likely to disturb those around you, even at higher volumes. In quiet settings, the microphone is adequate for calls, and the open design allows you to stay aware of your surroundings.
We’d love to help improve your experience. Below is a troubleshooting guide that may help you resolve the issue you are having: http://bose.life/4oHburD
Jelyn - Customer Support
We’d love to help improve your experience. Below is a troubleshooting guide that may help you resolve the issue you are having: http://bose.life/4oHburD
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Not for phone calls!!
on August 21, 2025
Posted by: No good for mobile calls
These are great for music but when you allow connectivity to mobile phones; you should ensure that part works equally as well. During mobile calls; the other end goes silent; where you think the call has dropped or you are screaming at the top of your lungs and the caller on the other end can not hear a thing. This happens within 5 minutes of every single phone call. Very annoying. I was super hyped to receive them but very disappointed day 1.
Response from bose.comBy Customer Support, August 21, 2025
Hi there, we appreciate your valuable feedback, and we're sorry to learn about the issues you're experiencing. While the microphone of our Ultra Open Earbuds adapts to the environment and is designed to facilitate calls, certain factors can affect connectivity and call quality. These include not updating the earbuds, being blocked, or not being worn properly. To assist you more effectively, kindly send us a direct message through http://bose.life/globalsupport. We're confident that we can work together and make things right. Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Do not fit well
on August 21, 2025
Posted by: Fred549
Gender:Male
Length of ownership:1 week
Sound is good, but not seen not to fit well in my ear. Bought a pair of Shocz at the same time, The fit much better for some reason,
Response from bose.comBy Customer Support, August 21, 2025
Hello! Thanks so much for sharing your experience! We're glad to hear you're enjoying the sound quality of the Bose Ultra Open Earbuds. Fit can definitely vary from person to person. If you're open to it, we’d love to help explore tips or adjustments that might improve the fit of your Bose earbuds just contact our customer service, sometimes a small tweak can make a big difference. Your feedback is valuable and helps us continue to improve.
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good for walking, not great for calls
on August 21, 2025
Posted by: Audiovisual
Gender:Female
Length of ownership:1 month
I bought these earbuds a few weeks ago since I like to walk and hear what's going on around me but also have music. For this task alone, these are great! They are super comfortable and easy to connect.
However for talking any calls or using for video calls, not great. I've been told my voice sounds like I'm in a tin can compared to my other headphones.
Response from bose.comBy Customer Support, August 21, 2025
Hello! Thanks so much for sharing your experience, it’s great to hear the Bose Ultra Open Earbuds are working well for your walks and music! We’re really glad you’re enjoying the comfort and easy connectivity.
That said, we’re sorry to hear about the trouble with call quality. It’s definitely frustrating when your voice doesn’t come through clearly, especially when everything else works so well. We’d love to help you troubleshoot this issue and get things sounding the way they should.
Please feel free to reach out to our customer service team through the link below, they’ll be happy to assist you further and explore possible solutions.
https://bose.life/48EXztC
Sophie - Customer Support
That said, we’re sorry to hear about the trouble with call quality. It’s definitely frustrating when your voice doesn’t come through clearly, especially when everything else works so well. We’d love to help you troubleshoot this issue and get things sounding the way they should.
Please feel free to reach out to our customer service team through the link below, they’ll be happy to assist you further and explore possible solutions.
https://bose.life/48EXztC
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good, but was hoping for more for the price
on August 21, 2025
Posted by: Chel
Gender:Female
Length of ownership:1 month
Great for music or audio books. Terrible for talking on phone as they can’t hear you.
Written by a customer while visiting bose.com
Customer Rating
5
excellent fit
on August 21, 2025
Posted by: gmc50
Gender:Female
Length of ownership:1 month
Love them fit is excellent. Have large lobes and it still works!
Written by a customer while visiting bose.com