Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
3
Disappointed
on August 5, 2025
Posted by: Mykey
No noise cancellation. Sound is not loud as it should be for in ear. I had a pair before that did all of that and change on my wireless pad. Was hoping these would be an improvement but I really wish I found and replaced the ones I lost
Response from bose.comBy Customer Support, August 5, 2025
Just a heads-up the Ultra Open Earbuds don’t include noise-cancelling. They’re designed to keep you aware of your surroundings while still delivering great sound.
Gem - Customer Support
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose
on August 5, 2025
Posted by: Bose openear
Gender:Male
Length of ownership:1 month
I absolutely love these Head phones I have all the buds made by Bose and these by far are my favorite!!
The comfort, the ease of connection the sound quality
The comfort, the ease of connection the sound quality
Written by a customer while visiting bose.com
Customer Rating
2
Okay features
on August 5, 2025
Posted by: George
I bought this product and it’s great for listening to music and long battery life but when you make phone calls they cut in and out and people on the other line can’t hear you that well
Response from bose.comBy Customer Support, August 5, 2025
Hi, thanks for your feedback it really matters to us. I’m really glad to hear you’re enjoying the music and battery life of your earbuds. Regarding the issue with your Ultra Open Earbuds, here’s a link that may help resolve it: https://support.bose.com/s/article/ult-headphoneopn-intermittent-audio-from-product---ka08c000001buk3aaa?language=en_US
Gem - Customer Support
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Lightweight
on August 5, 2025
Posted by: JerzyP
Gender:Male
Length of ownership:1 month
So lightweight you barely know you’re wearing them. Nice to have earphones that don’t need to be inserted into the ear canal. Sound is great.
Written by a customer while visiting bose.com
Customer Rating
2
Hate them
on August 5, 2025
Posted by: Monica
Don’t Buy can’t use for phone calls caller can’t hear you
Response from bose.comBy Kurt, Customer Support, August 6, 2025
Hi Monica, thank you for bringing this to our attention, and we’re sorry to hear about your experience. Rest assured, this is not the standard of service we strive to provide. To assist you further, please contact us through http://bose.life/globalsupport. We’re confident that, together, we can resolve this and make things right.
Kurt - Customer Support
Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Exceptional comfort
on August 6, 2025
Posted by: Tori
Gender:Female
Length of ownership:1 month
I’m an Apple products customer, it took me awhile to think about Bose earbuds and I’m so glad I bought them ! Great sound and fit quality.
Written by a customer while visiting bose.com
Customer Rating
4
Very comfortable.
on August 6, 2025
Posted by: Frog
Gender:Male
Length of ownership:1 month
I like them. Can use while waiting on lines and still hear my name called. The charge depletes rapidly or I would rate it 5 star.
Written by a customer while visiting bose.com
Customer Rating
3
Feeling echi when wear longer time
on August 6, 2025
Posted by: Rao
Bought this few weeks ago. Sound quality is good. But, feeling eching when waste for longer time. Planning to return
Response from bose.comBy Customer Support, August 6, 2025
Thanks for sharing your feedback! We're glad to hear you're enjoying the sound quality. Sorry to hear about the discomfort you've experienced during longer use that’s definitely not what we want for our customers. If you're considering a return, feel free to reach out to our support team, so we can help guide you through the process or explore other options that might work better for you.
You can reach us here: https://support.bose.com/s/get-help-landing-page?hasItems=0&language=en_US
We appreciate you giving the product a try!
Daisy - Customer Support
You can reach us here: https://support.bose.com/s/get-help-landing-page?hasItems=0&language=en_US
We appreciate you giving the product a try!
Daisy - Customer Support
Written by a customer while visiting bose.com