Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
5
Quality earbuds
on February 18, 2024
Posted by: Ammon
Gender:Male
Length of ownership:1 month
After personally having used the earbuds for a few weeks I thoroughly enjoy them. They have quality sound and bass as does all Bose products. Pros: easily put them on your ear, cause no discomfort to my ears after wearing all day, the Spatial Audio feature allows for a more rich sound when listening to music or watching something, the battery level lasts a very long time I was consistently using them throughout each day and didn’t have to charge them until about a week later, having the button instead of swiping motion allows you to have a “shortcut” set up but also control the volume instead of having to put the volume control as your shortcut like previous earbuds. Cons: there is no active noise cancelling and depending on what you are doing this can be annoying or could be a benefit, because of the style they don’t sit directly in your ear therefor someone next to you can still hear what you are listening to if they are loud enough, the button to control sits behind the ear and does make it a little trickier I feel to get to compared to the swiping and taping motion previous earbuds had. Overall I enjoy these headphones and will continue to use them.
Written by a customer while visiting bose.com
Customer Rating
5
“Immerse” Yourself in New Technology
on February 18, 2024
Posted by: JayGray07
Having never seen an earphone product like these I was intrigued. Having the opportunity to try them out was awesome. I started by just putting them in my ears to get the feel. Immediately I felt a comfort not felt with “regular” earbuds. They didn’t dig into my ears and the soft silicone of the clip portion was more comfortable than I would have thought, I couldn’t really even feel it even after wearing them for a couple of hours. After owning regular headphones and earbuds, both Bose, I was really excited about the immersive audio feature on this product. It did not disappoint. The music felt like it was all around me, akin to being at a concert. The battery life was also impressive I was able to listen for long periods of time with no interruptions. I will say there was one incident where the left earbud went out temporarily. This seemed to be fixed after a firmware update was run. I also let my wife and kids take a turn, all had glowing reactions to the buds. I would highly recommend these to anyone who is interested in a different kind feel and experience while listening to music. I also enjoy the fact that I can be listening to music but still hear the world around me.
Written by a customer while visiting bose.com
Customer Rating
5
My new favorite headphones for the gym!
on February 18, 2024
Posted by: BurtWR
Gender:Male
Length of ownership:1 month
I have been looking for the perfect headphones for the gym for a long time and my search may finally be over! I do a few hours of intense exercise (CrossFit, running) just about everyday and until now I haven’t found the right headphones yet. Other products fall out easily, have terrible sound or are just too uncomfortable to wear for extended periods.
First the fit, it takes a few minutes to get them into the right place on my ear. Part of that problem is that my off hand is clumsy. However once I had them in place they stayed there. I ran with them, lifted weights and did movements such and burpees and they didn’t fall out even once! Very impressive.
The sound was awesome. Plenty of bass but I’d say the sound is pretty well balanced. With the open ear design I worried I would be hearing my music AND the gyms music but that turnout to not be an issue unless I was right under the gyms speakers.
One of my favorite features of these headphones were the buttons. They feel solid and work well. I have some headphones that are controlled by tapping the sides and it’s super annoying to be lifting overhead and accidentally stopping your music or changing the volume. Physical buttons for the win!
I was able to wear the ear buds for hours with no problems with comfort.
Some miscellaneous thoughts. I was able to run about 100 meters from my phone and still maintain connection with my earbuds! Awesome! Call quality was very clear! And lastly this might be TMI but I have an ear that produces lots of earwax! It has wrecked in ear buds in the past. That is not an issue with the Ultra Ear buds because they don’t go into the ear canal that deep. So if you have ear wax issues these are perfect!
My biggest con is the charging case lid, the hinge seems a little fragile. Maybe the silicone case will help with that? I’ll find out once it arrives.
I am beyond happy with these earbuds and it’s nice to have finally found a product that fits all my needs while exercising !
First the fit, it takes a few minutes to get them into the right place on my ear. Part of that problem is that my off hand is clumsy. However once I had them in place they stayed there. I ran with them, lifted weights and did movements such and burpees and they didn’t fall out even once! Very impressive.
The sound was awesome. Plenty of bass but I’d say the sound is pretty well balanced. With the open ear design I worried I would be hearing my music AND the gyms music but that turnout to not be an issue unless I was right under the gyms speakers.
One of my favorite features of these headphones were the buttons. They feel solid and work well. I have some headphones that are controlled by tapping the sides and it’s super annoying to be lifting overhead and accidentally stopping your music or changing the volume. Physical buttons for the win!
I was able to wear the ear buds for hours with no problems with comfort.
Some miscellaneous thoughts. I was able to run about 100 meters from my phone and still maintain connection with my earbuds! Awesome! Call quality was very clear! And lastly this might be TMI but I have an ear that produces lots of earwax! It has wrecked in ear buds in the past. That is not an issue with the Ultra Ear buds because they don’t go into the ear canal that deep. So if you have ear wax issues these are perfect!
My biggest con is the charging case lid, the hinge seems a little fragile. Maybe the silicone case will help with that? I’ll find out once it arrives.
I am beyond happy with these earbuds and it’s nice to have finally found a product that fits all my needs while exercising !
Written by a customer while visiting bose.com
Customer Rating
4
Amazingly comfortable
on February 18, 2024
Posted by: Kelly
Gender:Female
Length of ownership:1 month
These headphones really do provide a unique and new listening experience. I was a little unsure about the fit at first, but after wearing them around the house, on the train and while working out, I am loving the Open Earbuds much more than even my AirPods. The lack of pressure and strain on your ears is incredible. The battery life exceeded my expectations and the case/packaging was very premium. Overall, I am very happy with these open ear buds and will continue to reach for them throughout my day!
Response from bose.comBy Global Customer Service, February 27, 2024
Thanks for your review, Kelly! I'm very happy to hear that the Ultra Open Earbuds have become your go-to earbuds, and that you've got used to the comfort of wearing them. Battery performance (up to 19.5 hours with a fully-charged case) was important for us, and I'm glad you like this factor, too.
Enjoy your Ultra Open Earbuds!
Warm regards
Fiona M. - Customer Support
Enjoy your Ultra Open Earbuds!
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
My new favorite earbuds!
on February 18, 2024
Posted by: karannmill
Gender:Female
Length of ownership:1 month
My first impression of these Ultra open earbuds was that their design is different from any other earbuds I've ever used. There is a bit of a learning curve if you are used to plugging up your ear canal with more traditional noise cancelling earbuds as well as the unique cuff design, but once you get used to the feel and fit of how these should be worn, it's a game changer. Even with hours of use, they are so lightweight and comfortable, you'll forget you are wearing them. Battery life seems to be good, and you get a couple/few charges from the case as well. I use headphones or earbuds primarily for listening to music. I don't usually use them for calls, nor do I exercise with them on, although these feel stable enough on your ear that I think they would handle activity well without falling off. As with my Bose QC 35 II over-ear headphones, I would have liked a bit more volume, but the richness and clarity of the sound more than makes up for this. I will opt for sound quality over volume, and I find that I tend not to max out the volume on these anyway to have the best and most enjoyable listening experience. The open ear design and immersive sound makes you feel like the music surrounds you, which you will never have experienced in any other earbuds you have ever used.
While absence of these features is not a deal breaker for me personally, it is worth mentioning that these are not noise cancelling, nor is there a rubber ear piece adapter option to make them fit into your ear canal to make them noise cancelling (which would be contradictory to their open ear design), the case does not have wireless/Qi charging, and the call quality according to the party on the other end was not clear/loud enough. (On my end the call sounded fine). I actually prefer being able to hear what's going on around me and to engage in a conversation if I need to while wearing these earbuds. The only other thing I would like to see improved might be the modes in the Bose Music App settings. I have not really been able to notice any discernible difference between most of the modes offered, but again this is hardly a deal breaker as there is an equalizer and some other settings you can adjust and most music apps also have their own equalizers for additional fine tuning to your listening preferences. I will be interested to see what additional features and/or improvements future updates may bring to these earbuds.
These Ultra Open earbuds have quickly become my favorites in the short time I have been using them, and I know they will be my go-to because nothing compares to the quality you expect from a Bose product, the immersive sound these offer, and the ability to wear them for long periods of time without any discomfort or having to recharge them often. I'd have given these a solid 4.5, but 1/2 stars weren't an option, nothing is perfect and there is always room for improvement. I definitely would recommend to go buy yourself a pair – you won't be disappointed!
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, comfortable fit
on February 18, 2024
Posted by: Dani
Length of ownership:1 month
I love the Earbuds and the comfort of the fit!! My biggest concern was them falling out and losing one while I was moving around. This was not the case with my bose earbuds so I am a very happy camper! I love the big sound that you get with them but still being able to hear your surroundings. The battery life is pretty amazing! The biggest con for me would be the sound when you are in a call. The call volume seem rather low and I wish it would be a bit higher. But over all I love these earbuds and cannot wait for all the adventures we will have!
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello Dani,
Thank you for sharing your experience with the new Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort and fit as well as how they sound!
If you experience any low volume during calls, please make sure to check the following:
- Be sure the earbuds are being worn properly.
- Make sure the microphone holes on the inner edges of the earbuds are not blocked.
- Remove any form of headgear that could be covering the microphone on the earbuds.
If you need any further assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for sharing your experience with the new Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort and fit as well as how they sound!
If you experience any low volume during calls, please make sure to check the following:
- Be sure the earbuds are being worn properly.
- Make sure the microphone holes on the inner edges of the earbuds are not blocked.
- Remove any form of headgear that could be covering the microphone on the earbuds.
If you need any further assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable, breathable, stylish
on February 18, 2024
Posted by: Razzeled
Gender:Male
Length of ownership:1 month
These are different in that you wear them similar to a clip on earing. They don't get "stuffed" in the ear so you don't get that pressure sensation there. As such, they don't block out sound, so plan on wearing them in a noisy setting such as a plane, car or where there are lots of people. They also won't block out the sounds of a treadmill even while in a private setting. But they may work on a trail or outdoors where you are on your own and need to hear traffic (other have said it works well here, but didn't get to test this out). Thats it on the bad. Sounds like a lot but thats not how they were intended,
Now for that good.. As mentioned. They wear on the outside of ear and leave space between the canal / bud. These I can wear for far longer than ones that fit in the ear. Feel so much more relaxed. Conversations are easier to have. Other styles I would need to remove to clearly hear a person, these I can leave as is.
Controlling your audio is more definitive. Others may have a sensor that if touched, removed, music may change or stop. I can unclip one and still hear playing in the other ear. The control is also more of a push button found on the barrel. use these for your standard controls, + swtich between audio sources,
Music sounds crisp , clean and has setting for staying still, active, and a basic output.
WIth the app. you can also modify the equilizers slightly. Speaking of. The app is different that the the previous one. I wasn't able to connect my other devices (as of yet). So wishing they would have just upgraded that app vs creating a new one.
I would really give this a 4.5* for the issues I noted at beginning and with the app. Overall, its a solid product and would continue to reach for this primarily at my office desk setting
Now for that good.. As mentioned. They wear on the outside of ear and leave space between the canal / bud. These I can wear for far longer than ones that fit in the ear. Feel so much more relaxed. Conversations are easier to have. Other styles I would need to remove to clearly hear a person, these I can leave as is.
Controlling your audio is more definitive. Others may have a sensor that if touched, removed, music may change or stop. I can unclip one and still hear playing in the other ear. The control is also more of a push button found on the barrel. use these for your standard controls, + swtich between audio sources,
Music sounds crisp , clean and has setting for staying still, active, and a basic output.
WIth the app. you can also modify the equilizers slightly. Speaking of. The app is different that the the previous one. I wasn't able to connect my other devices (as of yet). So wishing they would have just upgraded that app vs creating a new one.
I would really give this a 4.5* for the issues I noted at beginning and with the app. Overall, its a solid product and would continue to reach for this primarily at my office desk setting
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello,
Thank you for writing this review about the Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort, sound quality and accessibility with the controls. As you have mentioned in your review, they will indeed not block out noises, as they don't have noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our customer support team. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for writing this review about the Bose Ultra Open Earbuds.
I am happy to hear that you love their comfort, sound quality and accessibility with the controls. As you have mentioned in your review, they will indeed not block out noises, as they don't have noise cancellation, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
If you have any questions, please feel free to contact our customer support team. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for Skating and My Boss Let's Me Wear Them
on February 19, 2024
Posted by: JoeDC92
Gender:Male
Length of ownership:1 month
By far this is my favorite device to use when listening to music, especially when I am riding around town on my electric scooter or skateboard. They are perfect when riding because they do not move, like AT ALL! No matter how much I skate or push they stay in place and most of the time I forget they are there. Best of all, you can hear the traffic or people so I can stay alert at all times because if you ride a scooter or skateboard you know how dangerous the roads can be. There was a few times during my use where I literally stopped to look around, trying to figure out where the music I was hearing was coming from. I felt so dumb and amazed at the same time.
I also love them more because I can use them at work with permission from management. This is a HUGE deal because earbuds are not allowed at all at our manufacturing plant for obvious safety reasons. Once I proved how clear I can hear my surrounding I was given the OK to keep using them at work. The only thing I wish I was able to do is turn the volume up or down with the earpiece. If it's an option I am unaware of it but that would make these the perfect earbuds for myself and so many others I know.
I also love them more because I can use them at work with permission from management. This is a HUGE deal because earbuds are not allowed at all at our manufacturing plant for obvious safety reasons. Once I proved how clear I can hear my surrounding I was given the OK to keep using them at work. The only thing I wish I was able to do is turn the volume up or down with the earpiece. If it's an option I am unaware of it but that would make these the perfect earbuds for myself and so many others I know.
Response from bose.comBy Lau, Bose Customer Support, February 19, 2024
Hello Joe,
Thank you for sharing your early experience with the Ultra Open Earbuds. I am thrilled to hear that you love these new buds when you are riding your skateboard, or at work.
As you were enquiring about volume control on the earpiece, I can confirm that it is possible!
You can increase the volume by pressing the button on the right earbud twice and continue to hold the second press. The volume increases as you hold the button. Release the button when you reach the desired volume level.
And you can decrease the volume by pressing the button on the left earbud twice and continue to hold the second press. The volume decreases as you hold the button. Release the button when you reach the desired volume level.
If you have any other questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for sharing your early experience with the Ultra Open Earbuds. I am thrilled to hear that you love these new buds when you are riding your skateboard, or at work.
As you were enquiring about volume control on the earpiece, I can confirm that it is possible!
You can increase the volume by pressing the button on the right earbud twice and continue to hold the second press. The volume increases as you hold the button. Release the button when you reach the desired volume level.
And you can decrease the volume by pressing the button on the left earbud twice and continue to hold the second press. The volume decreases as you hold the button. Release the button when you reach the desired volume level.
If you have any other questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com