Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
1
Ok, not sure if worth the money
on November 5, 2024
Posted by: Meh
Initially these were great. But over time they continued to disconnect and not reconnect, quit charging.
Response from bose.comBy Customer support, November 5, 2024
Hello, I am glad to hear that you are enjoying the Ultra Open earbuds. We do have troubleshooting that can help if you are finding that the earbuds are disconnecting, you can view these here: https://bose.life/40yCpwc. You can also view these article for any charging issues you may be facing: https://bose.life/4fBBu2f. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
1
not good
on November 8, 2024
Posted by: bobs Bose
Length of ownership:1 month
i don't like hurts my ears i need to return them or trade
Written by a customer while visiting bose.com
Customer Rating
5
My favorite ear buds
on November 8, 2024
Posted by: Shino
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I have been using these almost everyday. I really love them. The sound quality is awesome and you can wear all day without my ear becoming irritated. I wish the battery would last little longer, otherwise these are the best ear buds I have ever owned and my favorite. It is worth the money.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds!
on November 8, 2024
Posted by: Fox
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Best earbuds! Cannot even tell I have them on and the sound is amazing.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent features
on November 8, 2024
Posted by: JR
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy I did. They are great they don’t bother my ears, I can wear them all daylong very comfortably and the sound is the best I’ve ever experienced.
Written by a customer while visiting bose.com
Customer Rating
1
Not happy
on November 11, 2024
Posted by: Rosie
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this about a month ago and when I am on a call, people complain that I am breaking up or they can’t hear me clearly. They also say I sound muffled. It is so frustrating.
Response from bose.comBy Customer Support, November 11, 2024
Hello Rosie,
I am sorry to hear that you are not fully happy with your Ultra Open Earbuds during calls.
In order to make sure you are not blocking the microphones and are getting the best experience with your buds, please check our fit guide to make sure you are wearing them correctly: https://bose.life/4efpjYn
If you have any questions, or need assistance, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that you are not fully happy with your Ultra Open Earbuds during calls.
In order to make sure you are not blocking the microphones and are getting the best experience with your buds, please check our fit guide to make sure you are wearing them correctly: https://bose.life/4efpjYn
If you have any questions, or need assistance, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome features
on November 13, 2024
Posted by: Maria
[This review was collected as part of a promotion.] Omg is the best thing I ever bought! ♥️♥️ comfortable audio is awesome
Written by a customer while visiting bose.com
Customer Rating
1
REGRET. App won't UNFREEZE. Tried re installing x3
on December 5, 2024
Posted by: Mary
Gender:Female
Length of ownership:1 week
app frozen. tried uninstalling and reinstalling x 3. Volume control not working, too quiet and app is not working. I regret buying them for the high cost, they are not working at all.
Response from bose.comBy Global Customer Service, December 8, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. To ensure you apps works great you can see guidance here https://bose.life/4ggdqmg, there is also options for the touch controls in the Bose app. You make sure these give you the best sound here too bose.life/47di3Kt
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com