Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,620 Reviews)
Rating breakdown 3,620 reviews
5 Stars
2,330
4 Stars
663
3 Stars
332
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
2
Poor microphone
on January 3, 2025
Posted by: Amber jean
Gender:Female
Length of ownership:1 month
I bought these because I have sensitive ears and I don’t like standard earbuds going in my ears. While I enjoy that aspect and the sound quality of these earbuds, the microphone quality makes it nearly impossible to use these earbuds for phone calls. As a result, I’ll be returning these earbuds
Response from bose.comBy Customer Support, January 3, 2025
Hello Amber,
I am happy to see that you like the sound quality and fit of the earbuds. While I understand that you're planning to return the earbuds due to the microphone. I'd recommend making sure the earbuds are positioned correctly on your ears: https://bose.life/4efpjYn
This is because if the earbuds are not positioned correctly then the microphones in the earbuds won't be able to pick up your voice clearly.
Please do reach out should you need further help: https://bose.life/contact
Nic - Customer Support
I am happy to see that you like the sound quality and fit of the earbuds. While I understand that you're planning to return the earbuds due to the microphone. I'd recommend making sure the earbuds are positioned correctly on your ears: https://bose.life/4efpjYn
This is because if the earbuds are not positioned correctly then the microphones in the earbuds won't be able to pick up your voice clearly.
Please do reach out should you need further help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great gift
on January 4, 2025
Posted by: Specialed
Gender:Male
Length of ownership:1 month
Bought for my wife for Christmas, she loves them. Especially that they came in blue.
Written by a customer while visiting bose.com
Customer Rating
2
Disconnected
on January 4, 2025
Posted by: Anthony707
Gender:Male
Length of ownership:1 month
There is a lag and they disconnect a lot I would say wait for the next gen
Response from bose.comBy Global Customer Service, January 5, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. These have Bluetooth 5.3 and a connection range of upto 30 feet (9 metres).
You can find guidance here to ensure these have a perfect connection bose.life/3BJSK72
Thanks
Mike - Customer Support
You can find guidance here to ensure these have a perfect connection bose.life/3BJSK72
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
They’re ok!
on January 4, 2025
Posted by: JB
Gender:Female
Length of ownership:1 month
I’ve been using for a few weeks now. Good for music. They are lightweight and take some getting used to as they DO NOT SIT INSIDE THE EAR! Battery life is amazing, last me all day; will forget you’re wearing them! Phone calls have been horrible for me! I thought maybe because I was only wearing one! Even with both of them the quality is poor as far as people say. When I’m speaking on the phone with them in, I often have to repeat myself constantly. That makes me sad! The main reason for my purchase. The price is for the brand. These ain’t that phenomenal.
Response from bose.comBy Global Customer Service, January 6, 2025
Hi JB, I'm happy to hear you like your Ultra Open Earbuds for music, and for their comfort and battery performance! If you're having issues on phone calls, make sure your earbuds are running the latest firmware; firmware version 4.0.22 was released to improve the customer's experience on calls. If issues persist, please contact our support team, so we can assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Listening
on January 5, 2025
Posted by: Glo
Gender:Female
Length of ownership:1 month
Love these open earbuds so much I actually bought 2 pairs. I always had trouble keeping regular earbuds in place but this design is great, wraps around the back of your ear so they stay put. It’s nice that you can listen to music or a movie but still be aware of what’s going on around you.
Written by a customer while visiting bose.com
Customer Rating
5
Finally something for small ears
on January 5, 2025
Posted by: Ronnie82
Gender:Female
Length of ownership:1 month
Love these. I have small ears and all other headphones fall out all the time. These are even great when I have my glasses on.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on January 5, 2025
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Im very happy with the quality of sound fro. My ear buds.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds ever
on January 5, 2025
Posted by: Pam
I bought these earbuds because I needed something that stays on my ear. These are great
Written by a customer while visiting bose.com