Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,622 Reviews)
Rating breakdown 3,622 reviews
5 Stars
2,332
4 Stars
663
3 Stars
332
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
3
Right earbud is wonky
on November 26, 2024
Posted by: daclay
Gender:Female
Length of ownership:1 month
I purchased on November 11th a pair of Bose Ultra Open Earbuds Rechargeable Battery, Diamond 60th Edition. The right one has a few different problems isn’t very secure on my ear (feels like it’s going to fall off), doesn’t hold a charge like the left one and has a buzz sometimes.
Chatted with 2 different reps. Reset the earbuds as per the advice from the 1st rep and paired it back up to my phone (which was not a piece of cake) same issues. Was told by the 2nd rep to return them and they would send me out another pair.
I checked on the return today and found out that it can take up to 4 weeks to receive my new ones. 4 WEEKS! Are you kidding me! Not very happy with Bose at this stage of the game.
My other question is what happens to my warranty while I’m twiddling my thumbs waiting and Bose has my $250?
Not Happy at all.
Response from bose.comBy Customer Support, November 27, 2024
We’re sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds and the frustration with the replacement process. This isn’t the experience we want for our customers. It’s disappointing to hear about the right earbud’s performance, and we understand how inconvenient the wait for a replacement can be. If you have any further concerns or need assistance with updates on your replacement, please don’t hesitate to reach out.
Kind Regards
Eric V. - Customer Support
Kind Regards
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sound Not So Great
on November 28, 2024
Posted by: Drewski
Gender:Male
Length of ownership:1 month
Sound is not as great as the Bose QC Ultra Earbuds. Have to turn the volume up all the way to hear music or talk on the phone when there is outside noise. When I press them closer to my ears I seem to have great volume. This is only for people who need to hear outside noise while trying to listen to music.
Written by a customer while visiting bose.com
Customer Rating
4
Good but Not Great
on November 29, 2024
Posted by: PPSBose
Gender:Female
Length of ownership:1 month
I bought these earbuds because I was obsessed with the design and since I have other Bose speakers I knew the the quality would be great. The buds are so light and an easy fit that you can't go wrong, I often forget that I'm wearing them. The only down fall and the main reason I would return these buds or NOT recommend them is that for the price I paid for these buds they do NOT have the Voice feature of telling me who's calling or texting me and then go on to read that message to me on command like my PowerBeats Pro will.
Written by a customer while visiting bose.com
Customer Rating
3
loose on te ears
on November 29, 2024
Posted by: Virtual
Gender:Female
Length of ownership:1 month
loose on the ears. easy to lose. Sound is good. Charging solution is adequate.
Response from bose.comBy Customer support, November 30, 2024
Hello, if you are finding the Ultra Open earbuds are feeling loose, you may need to adjust how the earbuds are sitting on your earbuds, you can view this article for more information: https://bose.life/3ZsGh10. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Love that they clip on my ear lobe
on December 2, 2024
Posted by: Tonieb
Gender:Female
Length of ownership:1 week
I was looking for buds that did go into my ear. When I saw these I decided to give them a try. It also helped that they were on sale
Written by a customer while visiting bose.com
Customer Rating
3
Doesn’t represent the Bose brand very well
on December 3, 2024
Posted by: Shay
Gender:Female
Length of ownership:1 week
Not the sound I was expecting from a Bose product. Needs improvement.
Written by a customer while visiting bose.com
Customer Rating
4
Enjoy the fidelity.
on December 4, 2024
Posted by: Ear bobs
Deep rich sounds. After wearing for long periods it gets slightly tender around the ears surfaces .
Currently in 90 testing phase. I use these open ear units while playing my trumpet. The sound is enhanced
more if i move my earlobes forward as i positions the sound closer to my ear canals making the music
easier to hear while following along with my horn. if the Bose speakers were designed with the speakers in more align towards my ear canals for me it would be ideal. I am trying to figure a way to move my earlobes 1/2 inch forward by securing something to a hat i could wear while playing.
Currently in 90 testing phase. I use these open ear units while playing my trumpet. The sound is enhanced
more if i move my earlobes forward as i positions the sound closer to my ear canals making the music
easier to hear while following along with my horn. if the Bose speakers were designed with the speakers in more align towards my ear canals for me it would be ideal. I am trying to figure a way to move my earlobes 1/2 inch forward by securing something to a hat i could wear while playing.
Written by a customer while visiting bose.com
Customer Rating
4
Not quite in love
on December 4, 2024
Posted by: Tom
I really want to love these, but I think I am stuck on like them. A lot, but not quite at love. They are very comfortable to wear, the usual great Bose sound. Not so great if you are in a pound environment, like a gym. I know that is partly by design, but it is a bit too much noise coming through so you need to crank the sound.
Really great in a quieter environment or for conference calls.
Written by a customer while visiting bose.com