Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,622 Reviews)
Rating breakdown 3,622 reviews
5 Stars
2,332
4 Stars
663
3 Stars
332
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
2
Poor quality microphone
on November 2, 2024
Posted by: Effie
Gender:Female
Length of ownership:1 week
The microphone does not work well. People have trouble hearing me. I had to go back to my old earbuds.
Response from bose.comBy Global Customer Support, November 3, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. These earbuds are designed to be great on calls. You can find guidance here bose.life/4dX5XXo to ensure great phone calls.
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good sound
on November 3, 2024
Posted by: Nice D
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought about 3 months ago - like the sound and love how long battery lasts
Written by a customer while visiting bose.com
Customer Rating
3
Can you hear me now? …that’s better
on November 4, 2024
Posted by: dondo
Gender:Female
Length of ownership:1 month
Individuals I call tell me I sound distant, so using my my open-bud to make or take a call takes away from what I’m doing since I have to disconnect from the Bluetooth for my calls.it’s an unpleasant interruption I would like to avoid when I have earbuds.
Response from bose.comBy Global Customer Service, November 4, 2024
Hello, we always aim for the highest qualty products, so this is unusual to hear. You can find guidance here to ensure you get the best calls from these earbuds bose.life/3ATowhy
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones for an active person!
on November 4, 2024
Posted by: Nacho
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I love these. They don't fall off your ears and you even forget they are there. They sound great and are easy to control.
Written by a customer while visiting bose.com
Customer Rating
5
on November 5, 2024
Posted by: Chris89
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Bought this a month ago and they have been amazing so far. Only 1 time it has fallen out of my ear and that's because my bag hit it out of my ear.
Written by a customer while visiting bose.com
Customer Rating
5
Great fit Great sound
on November 6, 2024
Posted by: deb2447
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought the new open ear buds and I am so pleased with the sound quality. The fit is the best part, I have small ears and nothing has ever fit me better. They have the best features!
Written by a customer while visiting bose.com
Customer Rating
4
Not quite what I expected but still nice
on November 6, 2024
Posted by: Nelson D
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this about a month ago and the sound quality is great but it doesn’t feel like it fits my ears well. I expected better bass from these more expensive buds and louder sound.
Written by a customer while visiting bose.com
Customer Rating
3
Nice, with a few minor issues
on November 7, 2024
Posted by: MrsB
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought mine in September 2024. The buds hold is becoming loose. Still not getting as clear of a sound as I would like, when I the phone.
Response from bose.comBy Customer Service, November 8, 2024
Thanks for your review. We are sorry to hear about the issue you are encountering with your Bose Ultra Open earbuds. Be sure the earbuds are being worn properly. Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2519/productCodes/ULT-HEADPHONEOPN/article.html#:~:text=Be%20sure%20the%20earbuds%20are,your%20earbuds%20for%20more%20details.
Alternatively, please reach out to our social media support team for further assistance.
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2519/productCodes/ULT-HEADPHONEOPN/article.html#:~:text=Be%20sure%20the%20earbuds%20are,your%20earbuds%20for%20more%20details.
Alternatively, please reach out to our social media support team for further assistance.
-Jolie - Customer Support
Written by a customer while visiting bose.com