Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.3
(3,591 Reviews)
Rating breakdown 3,591 reviews
5 Stars
2,309
4 Stars
658
3 Stars
329
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
1
Headphone glitching
on March 12, 2025
Posted by: Kmarie
Gender:Female
Length of ownership:1 month
They don’t stay connected to my iPhone I paid a lot for these phone
Response from bose.comBy Bose, Customer Support, March 14, 2025
Hello, I'm sorry to hear you're having issues keeping the Ultra Open Buds connected to your iPhone. Please check out this help article that should help if this is happening. https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/ULT-HEADPHONEOPN/article.html.
If you continue to have issues or need further support, please get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
If you continue to have issues or need further support, please get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best of both worlds
on March 30, 2025
Posted by: trublond
Gender:Male
Length of ownership:1 week
Exactly what I was looking for. Coming from the Pixel Buds Pro I loved their transparency mode , hearing both the music and surrounding was important. Their flaw is they would not stay in my ears consistently. The Bose Ultra Open Ear works perfectly, stays in my ears and sound great.
Written by a customer while visiting bose.com
Customer Rating
5
Open earbuds
on April 3, 2025
Posted by: Patricia S
I bought the deep plum ones for my birthday. The color is yummy. Then I used them. I had to tweak the placement on my right ear to make sure it was in line with the one in my left ear. I tried the stereo option for music. I didn't like it, so I tried the immersion sound. Wow. The music sounded as though I had my UltraComfort headphones on. Every time I moved my head, the music didn't fade out. I could hear all the instruments and the lead singer with no issues.
Written by a customer while visiting bose.com
Customer Rating
5
Best Earbuds Ever!
on April 3, 2025
Posted by: Cathy
Gender:Female
Length of ownership:1 month
To be honest I wasn't sure what to expect with these open earbuds, but I must say I was pleasantly surprised. I love that they are not in my ears. They are not noise cancelling but the sound is powerful! Best purchase! I love love these earbuds!!
Written by a customer while visiting bose.com
Customer Rating
5
on April 15, 2025
Posted by: Janet
I bought these earbuds for my sons for the Holidays and they just LOVED them. My one son's girlfriend liked them so much she got a set. So when this new color (plum) came out I had to get me some! The sound quality is fabulous and they are so comfortable!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound, while still being aware.
on April 21, 2025
Posted by: ID93
Gender:Female
Length of ownership:1 week
I've had these for a week and they work great to still be able to hear surroundings and hear the music. They work really well for background sound at work. Don't have to worry about them falling out/off my ears. Love them!
Written by a customer while visiting bose.com
Customer Rating
1
Very disappointed with this product
on April 22, 2025
Posted by: Florencia2103
Gender:Female
Length of ownership:3 months
I purchased these earbuds drawn by their sleek and modern design, which is indeed quite attractive. However, the user experience has been incredibly frustrating. It's nearly impossible to hold a clear conversation, join a meeting, or record a voice message without issues. The microphone quality is poor, and the noise cancellation doesn’t make up for the overall lackluster performance on calls.
Unfortunately, I made the mistake of buying them without doing much research… and to make matters worse, I bought not just one but two pairs. Honestly, this product is nowhere near the quality standard one expects from a brand like BOSE. If I could, I would definitely return them. I wouldn’t recommend it
Response from bose.comBy Bose, Customer Support, April 23, 2025
Hello Florencia,
I am happy to hear that you love the design of your Ultra Open Earbuds, but sorry you are not getting an ideal experience when you are placing phone calls. To make sure you are getting the best audio experience, please check our feet guide so you know how to correctly wear the earbuds without blocking the microphones: https://bose.life/4dFT2cl
if you need any further assistance or have any questions you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am happy to hear that you love the design of your Ultra Open Earbuds, but sorry you are not getting an ideal experience when you are placing phone calls. To make sure you are getting the best audio experience, please check our feet guide so you know how to correctly wear the earbuds without blocking the microphones: https://bose.life/4dFT2cl
if you need any further assistance or have any questions you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic product.
on May 7, 2025
Posted by: Sunset
Gender:Female
Length of ownership:1 month
They are amazing. They don’t hurt my ears and they don’t fall out of my ears. That is a problem I have had with other ear buds. I love the color also.
Written by a customer while visiting bose.com