Customer reviews from bose.com
Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Average customer rating
4.4
(3,624 Reviews)
Rating breakdown 3,624 reviews
5 Stars
2,333
4 Stars
664
3 Stars
332
2 Stars
154
1 Star
141
Customer Reviews for Bose - Ultra Open-Ear True Wireless Open Earbuds - Driftwood Sand
Customer Rating
2
Ok
on October 3, 2024
Posted by: Nickname
Comfortable but way to low volume can’t hear at all in noisy environments
Written by a customer while visiting bose.com
Customer Rating
4
Great running open ear buds.
on October 3, 2024
Posted by: Leo
Gender:Male
Length of ownership:1 month
I’ve had these for almost a month and I use them everyday on my runs. Overall I like them because I can still hear my surroundings, the only reason I didn’t give a 5 star is because the volume on them could use some improvement.
Written by a customer while visiting bose.com
Customer Rating
5
Good choice
on October 4, 2024
Posted by: Tellus
Gender:Male
Length of ownership:1 month
I bought three weeks ago, it fits right in my ears. I am satisfied with my purchase.
Written by a customer while visiting bose.com
Customer Rating
1
on October 5, 2024
Posted by: Lyd14
Gender:Female
Length of ownership:1 month
I used with my iPhone 15 not worth it, people can't hear me, I have to constantly take off. Regret it
Response from bose.comBy Customer support, October 5, 2024
Hello, if you are unable to be heard during calls, please view our troubleshooting steps found on our support page here: https://bose.life/4gQe2zZ. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!!!
on October 5, 2024
Posted by: elgallo70
Gender:Female
Length of ownership:3 months
I bought the earbuds for my wife and she loved them. This is a great product!!!
Written by a customer while visiting bose.com
Customer Rating
5
Open ear buds - Just what I was looking for!
on October 5, 2024
Posted by: RH
Gender:Male
Length of ownership:1 week
I bought these open ear earbuds as there are times I can't keep regular earbuds in my ears but for a very short time. I also have times my ears wax up continually. While you do not get the noise cancellation or the best sound you do get very good sound and you may likely forget you have these on. The comfort level is beyond belief and they stay in place. I view these as a compliment to the ultra earbuds and or headphones - you want and need both! I got the lunar blue and they are great looking.
Written by a customer while visiting bose.com
Customer Rating
2
Not sure about these headphones
on October 6, 2024
Posted by: Mgramon
Gender:Male
Length of ownership:1 week
I’ve been using another brand for over a year (Shokz OpenFit); my review is comparing both.
In sound quality Bose fall a little short. OpenFit is more consistent with sounds, my Bose sounds break once in a while.
Phone calls on Bose are terrible, can barely hear the other end. Tried positioning them to get better sound with no luck. Having to change to my OF to make//receive calls.
-Notifications are the worse. Can’t hear at all my Ring cameras warnings. If it wasn’t for my watch I would not know movements in front of them. I do hear text messages, but many times with broken sound. With OpenFit I don’t have this issue.
The only thing these ones have is the comfort, they are very comfortable. I move mine all around the edge of my ears and stay in place. Sound remains the same.
In sound quality Bose fall a little short. OpenFit is more consistent with sounds, my Bose sounds break once in a while.
Phone calls on Bose are terrible, can barely hear the other end. Tried positioning them to get better sound with no luck. Having to change to my OF to make//receive calls.
-Notifications are the worse. Can’t hear at all my Ring cameras warnings. If it wasn’t for my watch I would not know movements in front of them. I do hear text messages, but many times with broken sound. With OpenFit I don’t have this issue.
The only thing these ones have is the comfort, they are very comfortable. I move mine all around the edge of my ears and stay in place. Sound remains the same.
I’m keeping them just to keep them. But in my opinion, they are not worth $300. There are better alternatives at lower price with better sound, and much better for voice calls.
Response from bose.comBy Customer Support, October 7, 2024
Hello,
Thank you for sharing your experience with the Bose Ultra Open Earbuds.
I am sorry to hear that you are not fully happy with these earbuds in comparison with other earbuds you own.
If you sometimes experience intermittent audio with the Ultra Earbuds, I would suggest resetting them, as it often helps resolve minor internal issue and it will help improving the audio performance. You can find the steps here: https://bose.life/3NiEsNf
Also, making sure you are correctly wearing them will help get the best experience.
If you have any questions or need assistance, please don't hesitate to contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the Bose Ultra Open Earbuds.
I am sorry to hear that you are not fully happy with these earbuds in comparison with other earbuds you own.
If you sometimes experience intermittent audio with the Ultra Earbuds, I would suggest resetting them, as it often helps resolve minor internal issue and it will help improving the audio performance. You can find the steps here: https://bose.life/3NiEsNf
Also, making sure you are correctly wearing them will help get the best experience.
If you have any questions or need assistance, please don't hesitate to contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound and fits perfectly
on October 6, 2024
Posted by: Earbuds
Gender:Male
Length of ownership:1 month
I bought them about two weeks ago and they are great
Written by a customer while visiting bose.com