Customer reviews from Versuni
Philips - 5500 Fully Automatic Espresso Machine with LatteGo Milk Frother, Grey Chrome - Black/Silver
Average customer rating
4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
23
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
6
73%of customers recommend this product.
(
16 out of
22)
Customer Reviews for Philips - 5500 Fully Automatic Espresso Machine with LatteGo Milk Frother, Grey Chrome - Black/Silver
Customer Rating
1
Yawn
on November 11, 2024
Posted by: Bb999
Gender:Female
This coffee maker is truly not worth the price tag. It is difficult to use, even more difficult to clean and overall is a very irritating coffee making experience. Nothing about its functions are clear or user friendly. And I’m not a boomer, so.
Response from VersuniBy The Philips Home Living Team, November 13, 2024
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips LatteGo 5500 Espresso Machine. Your utmost satisfaction is extremely important to us. We'd be happy to assist you with any questions you may have regarding the use/maintenance of the device. Feel free to get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you. 833-737-1212. Monday - Friday 8:00 AM - 6:00 PM EST. Excluding Major Holidays. Thank you again for your review. We wish you a good week. Kind regards, The Philips Home Living Team
Written by a customer while visiting Versuni
Customer Rating
5
Phillips 5500
on October 6, 2025
Posted by: MJJP
We bought a Phillips 5500 for home for Christmas. Loved the coffee Maker so much bought one for our showroom. We love how easy it is to use and clean. Best coffee ever!
Written by a customer while visiting Versuni
Posted by: PDD1
Verified Purchase:Yes
Having difficulty in finding the right balance for taste
Response from VersuniBy NAM Consumer Care, April 1, 2025
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to help you resolve it.
It appears you're having difficulty with drink quality. We assume you've tried adjusting the grind settings, temperature, and water volumes, as well as the type of bean you're using. If you've already brewed several cups, and you're brew unit is consistently cleaned and greased, but the taste is still off, you may try setting everything to a baseline, and dialing in the setting from there. For example, set grind at 4, temperature at maximum, highest aroma strength, and water volume at factory. Then, brew a few espressos. Test the quality, then adjust water volume down one step. Try reducing water volume one step at a time, and taste the difference with each. Then adjust down grinder setting, brewing a few espressos in between each adjustment. You're looking to get the puck to be solid, which indicates a properly brewed, strong coffee.
We do have another suggestion that may help. Please go to our YouTube page and search for this title: "Philips Series 5400 - General Instructions".
If this does not resolve the issue, or you need further assistance, please reach out to us via the general support pages on our home.id website. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to help you resolve it.
It appears you're having difficulty with drink quality. We assume you've tried adjusting the grind settings, temperature, and water volumes, as well as the type of bean you're using. If you've already brewed several cups, and you're brew unit is consistently cleaned and greased, but the taste is still off, you may try setting everything to a baseline, and dialing in the setting from there. For example, set grind at 4, temperature at maximum, highest aroma strength, and water volume at factory. Then, brew a few espressos. Test the quality, then adjust water volume down one step. Try reducing water volume one step at a time, and taste the difference with each. Then adjust down grinder setting, brewing a few espressos in between each adjustment. You're looking to get the puck to be solid, which indicates a properly brewed, strong coffee.
We do have another suggestion that may help. Please go to our YouTube page and search for this title: "Philips Series 5400 - General Instructions".
If this does not resolve the issue, or you need further assistance, please reach out to us via the general support pages on our home.id website. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays
Written by a customer while visiting Versuni
Customer Rating
1
Absolute Pile of Hot Garbage - Don't Make My Mista
on October 18, 2025
Posted by: SteveC82
Gender:Male
I was dumb enough to purchase two of these machines in the last five years. Learn from my mistake.
My Philips 4300 lasted about a year and a half before the 3-way solenoid valve went bad—a well-known defect that Philips still hasn't bothered to fix. Even with meticulous maintenance, it completely died at the three-year mark. When I needed a replacement, I foolishly hoped the 5400 would be better.
It wasn't. This junk still dumps a disaster of coffee grounds all over its own insides, requiring a messy weekly cleanup. The cheap plastic clip that locks the brew group in place broke the very first week during a routine rinse.
And this morning, the machine decided it's done working. It will grind the beans for any drink I select, then simply cancel the cycle as the brew group audibly struggles to pull a shot. Yes, the brew group is clean and lubricated. Yes, I've tried adjusting the grind size. It doesn't matter.
Save your money and buy something else. This machine is full of cheap plastic that is engineered to fail. I cannot believe Philips charges a premium for a product that can't even manage its own coffee grounds. This thing isn't just expensive; it's an insult.
No, I would not recommend this to a friend.
Response from VersuniBy NAM Consumer Care, October 20, 2025
"Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Written by a customer while visiting Versuni
Posted by: Ben C
Gender:Male
Verified Purchase:Yes
Amazing coffee maker! Milk Froth makes excellent hot cocoa!
Written by a customer while visiting Versuni
Posted by: Paul Kakis
Verified Purchase:Yes
I love the selections that the machine offers you from espresso, cappuccino, latte, and other hot and cold drinks. The self grinding makes the machine even better and provides fresh coffee every time. The LCD screen is easy to read and make drink selection a snap. My only criticism I wish the water tank was larger as it needs to be filled quite often. Otherwise works well.
No, I would not recommend this to a friend.
Written by a customer while visiting Versuni
Customer Rating
5
Great product and simple to make amazing coffee!
on August 4, 2025
Posted by: MrKay
Gender:Male
Verified Purchase:Yes
Awesome grind and brew! Great flavor and super easy to use. Love the wide variety of drinks too! My wife even quit going to Starbucks every morning and is making her coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Versuni
Posted by: Lori A
Gender:Female
Verified Purchase:Yes
It’s so nice to have freshly ground coffee on demand. At first I wanted a larger mug but quickly adapted to a fresh second cup instead of cold bottom of the mug. I love it so much.
I would recommend this to a friend!
Written by a customer while visiting Versuni