Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
32
4 Stars
23
3 Stars
25
2 Stars
13
1 Star
23
55%of customers recommend this product.
(
49 out of
89)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Anonymous
from Layton, UT
Verified Purchase:Yes
09/20/25 UPDATE- I exchanged the pan v4, and the replacement is working excellent. I've learned to chose between track motion or pan. Camera will lag if both, and if you're watching your driveway, camera will keep notifying you, CAR! Its the family car and its stationary most of the time. So I just use the pan scan so I can keep a good eye on everything. If you do track motion, the motion of the camera will focus on parked car, and miss everything. The power cord sucks. If its not broken, don't fix it. The usbc upgrade stinks and adapters from the micro usb not good to keep power to the cam. Had to get a high charge usb c cable instead. Time will tell how it goes. 10/03 still working, the update did help with pan motion tag for stationary vehicles. Keeps a good extra eye on my front lawn
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Danny
from Shreveport, La.
Verified Purchase:Yes
I really liked this camera, very clear picture, less delay. The one problem I had and why I sent it back is, it is not compatible with Cam Protect package, which I need.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: JRH
Verified Purchase:Yes
The 4k resolution is nice, and the night vision is OK if there is light or IR, but the pan&tilt operation and connection reliability - despite 3 bars on the WiFi - are problematic. The pan&tilt does not return to home position accurately despite multiple 'calibrations'. Notification videos frequently cannot be retrieved. The camera sometimes freezes to black while looking at the video stream. And the pan&tilt operation without using the widget is very difficult, such as while looking at the video stream in full screen.
Response from wyze.comBy WyzeCarmelita, October 3, 2025
Hi there, we’re sorry to hear about the issues you’re experiencing with your Wyze Cam Pan v4. We want to ensure you have the best experience with your camera. Here are some suggestions to address the concerns you’ve raised: 1. Pan & Tilt Operation and Calibration Issues
Calibration Accuracy: If the camera is not returning to the home position accurately, try performing a factory reset. This can help recalibrate the camera and resolve any software glitches. Manual Pan & Tilt: For smoother control, ensure you’re using the latest version of the Wyze app. The widget in the app is designed for easier navigation, but we understand it can be challenging in full-screen mode. Exiting full-screen mode may provide better control. 2. Connection Reliability
Wi-Fi Signal Strength: Even with 3 bars, interference or network congestion could impact performance. If possible, try connecting the camera to a 5 GHz Wi-Fi network (if supported by your router) for a more stable connection. Wi-Fi 6 Support: The Wyze Cam Pan v4 supports Wi-Fi 6, which can improve connection reliability. Ensure your router is Wi-Fi 6 compatible for optimal performance. 3. Notification Videos Not Retrievable
Storage Check: Ensure that your microSD card is properly inserted and functioning. If you’re using cloud storage, verify that your Cam Plus subscription is active and that there’s sufficient cloud storage available. App Update: Make sure your Wyze app is updated to the latest version, as updates often include bug fixes for video retrieval issues. 4. Video Stream Freezing
Firmware Update: Check if your Wyze Cam Pan v4 is running the latest firmware. Firmware updates often resolve freezing and performance issues. Network Optimization: Reduce the number of devices connected to your Wi-Fi network to improve bandwidth availability for the camera. 5. Night Vision Performance
Color Night Vision: To enhance night vision, ensure that Night Vision is turned off in the Wyze app when there’s low light. This activates the starlight sensor for full-color night vision. If these steps don’t resolve the issues, we recommend reaching out to our support team for further assistance. You can also explore more about the Wyze Cam Pan v4 and its features here. We appreciate your feedback and are here to help!
Calibration Accuracy: If the camera is not returning to the home position accurately, try performing a factory reset. This can help recalibrate the camera and resolve any software glitches. Manual Pan & Tilt: For smoother control, ensure you’re using the latest version of the Wyze app. The widget in the app is designed for easier navigation, but we understand it can be challenging in full-screen mode. Exiting full-screen mode may provide better control. 2. Connection Reliability
Wi-Fi Signal Strength: Even with 3 bars, interference or network congestion could impact performance. If possible, try connecting the camera to a 5 GHz Wi-Fi network (if supported by your router) for a more stable connection. Wi-Fi 6 Support: The Wyze Cam Pan v4 supports Wi-Fi 6, which can improve connection reliability. Ensure your router is Wi-Fi 6 compatible for optimal performance. 3. Notification Videos Not Retrievable
Storage Check: Ensure that your microSD card is properly inserted and functioning. If you’re using cloud storage, verify that your Cam Plus subscription is active and that there’s sufficient cloud storage available. App Update: Make sure your Wyze app is updated to the latest version, as updates often include bug fixes for video retrieval issues. 4. Video Stream Freezing
Firmware Update: Check if your Wyze Cam Pan v4 is running the latest firmware. Firmware updates often resolve freezing and performance issues. Network Optimization: Reduce the number of devices connected to your Wi-Fi network to improve bandwidth availability for the camera. 5. Night Vision Performance
Color Night Vision: To enhance night vision, ensure that Night Vision is turned off in the Wyze app when there’s low light. This activates the starlight sensor for full-color night vision. If these steps don’t resolve the issues, we recommend reaching out to our support team for further assistance. You can also explore more about the Wyze Cam Pan v4 and its features here. We appreciate your feedback and are here to help!
Written by a customer while visiting wyze.com
Posted by: Mike Meissner
from Southern Maryland
Verified Purchase:Yes
The siren on my Wyze Cam Pan v4 isn’t functioning, and the camera frequently shifts from its set position, tilting upward by roughly 15–20 degrees on its own. Every time I check it, I have to readjust its position manually. I’ve gone through all the settings to try to fix the issue, but nothing works.
I also own three Wyze Cam Pan v3 cameras, only one still has a working motor, while the other two are completely frozen. Wyze really needs to improve the motor quality, connectivity, and move up to 24fps performance if they want this product to truly shine, because right now, it falls short.
I was also disappointed in the rollout, it would’ve been nice to receive an email announcing the release of a product I had been "eagerly" anticipating, but instead, I found out by accident. I’ve loved the earlier versions of the camera, but while the newer models have made some nice improvements, they’ve declined in overall quality, especially in the motors.
I’d gladly pay more if these issues were addressed and improvements implemented. Until then, I’m holding off on upgrading my other eight Wyze cams. It’s better to build one product right than to produce twenty others that are half-baked and that’s exactly what seems to be happening here. I am very disappointed with this product.
Thank you.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 4, 2025
Hi there, thank you for sharing your detailed feedback and concerns regarding the Wyze Cam Pan v4 and Wyze Cam Pan v3. We sincerely apologize for the issues you've encountered and the frustration they’ve caused. Your input is incredibly valuable to us, and we want to address your concerns as thoroughly as possible. Regarding the Wyze Cam Pan v4 Issues: Siren Not Functioning: Unfortunately, we don’t have specific troubleshooting steps for the siren issue at this time. If you’ve already checked the settings and it’s still not working, we recommend reaching out to our support team for further assistance or a potential replacement. Camera Shifting Position: The Wyze Cam Pan v4 may reset its position during initialization, which could explain the tilting. If the camera is panning back to its original position after manual adjustments, this could be due to its default settings. Unfortunately, we don’t have a specific solution for this issue at the moment. Regarding the Wyze Cam Pan v3 Issues: For the two cameras with frozen motors, we recommend trying the following troubleshooting steps: Recalibrate the Camera: In the Wyze app, go to Settings > Advanced Settings > Motor Controls > Reset Position > Reset. Update the Firmware: Ensure the camera’s firmware is up to date by navigating to the Account tab > Firmware Update in the Wyze app. Check for Obstructions: Confirm there’s nothing physically blocking the camera’s movement. Toggle Privacy Mode: Turn Privacy Mode off and on from the live stream view in the app. If these steps don’t resolve the issue, it may be necessary to contact our support team for further assistance or a replacement. Your Feedback on Product Quality and Communication: We deeply appreciate your candid feedback about the motor quality, connectivity, and performance. Your suggestion to prioritize quality over quantity is well-taken, and we’ll ensure your comments are shared with our product development team. We’re also sorry to hear about the lack of communication regarding the product release. We’ll work on improving our outreach to keep our loyal customers informed about new launches. Next Steps: If you’d like to explore replacement options for your cameras, please don’t hesitate to contact our support team. We’re committed to improving our products and services, and your feedback plays a crucial role in helping us do so. Thank you for your continued support and for sharing your experience with us. We hope to regain your trust and provide you with a better experience in the future.
Written by a customer while visiting wyze.com
Posted by: PJ
from Connecticut
Verified Purchase:Yes
Nice camera. Very clear and reads license plates.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ken k
from Wis
Verified Purchase:Yes
Great little cam. Works as described and has a terrific picture.
Written by a customer while visiting wyze.com
Posted by: Richo
from Palm Bay, Florida
Verified Purchase:Yes
Wyze Cam Pan V4 is an excellent upgrade to the excellent Pan V3 in almost every area of functionality. One can hardly hear the motor as it pans, the 4K images are crystal clear. However it is still plagued by the inability as the V3 pan to keep the Pan way points locked in position for a TV least a month before recalibrating. This is my only criticism of this camera. Excellent device I recommend it’s purchase
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alex
Verified Purchase:Yes
I bougth 3 of these cameras. I loved the camera functions, but needs some improvement:
I have a Fast Internet connection and everytime I used the Pan and changed waypoints, the image is frozen and I need to restart the camera to be operational. I thought installing the latest firmware will fix the issue.
Also, just watching on Live view, the time will stop and the image is frozen.
I hope there's a fix regarding these issues.
I have a Fast Internet connection and everytime I used the Pan and changed waypoints, the image is frozen and I need to restart the camera to be operational. I thought installing the latest firmware will fix the issue.
Also, just watching on Live view, the time will stop and the image is frozen.
I hope there's a fix regarding these issues.
Written by a customer while visiting wyze.com