Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
26
4 Stars
19
3 Stars
22
2 Stars
12
1 Star
20
54%of customers recommend this product.
(
40 out of
74)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Flskgrd
from Norfolk va
Verified Purchase:Yes
Good upgrade just by wifi fact. Carefull ordering out door power supply order the 19ft for a clean line connection
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: j
from florida
Verified Purchase:Yes
I have owned Wyze cams for a while. this is the worst camera. the tracking is completely useless. it is always pointing down. The panning feature is too fast. it misses every important event. literally no point to this camera. It seems like it always needs to be recalibrated. honestly complete garbage. the image quality is nice ish. so buyer be ware. It is so bad that honestly think I am going to take down most of my wyze cams because they just draw power with no benefit. I loved ways for years. oh well
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 25, 2025
Hi there! We’re truly sorry to hear about your experience with the Wyze Cam Pan v4. We understand how frustrating it can be when a product doesn’t meet expectations, especially when you’ve been a loyal Wyze user for years. Let us help you troubleshoot the issues you’re facing with the camera’s tracking and panning features. Here are some steps you can try to improve its performance:
Troubleshooting Steps for Tracking and Panning Issues
1. Update the Wyze App and Firmware:
Ensure your Wyze app is up to date. You can check this under the Account tab > About.
Verify that the camera’s firmware is updated by navigating to Account > Firmware Update.
2. Enable Smart Track:
Under the camera’s live stream, swipe left/right on the toolbar to find Smart Track.
Tap to turn it on (the icon will turn green when enabled).
3. Adjust Pan Controls:
Go to the camera’s settings and tap Pan Controls.
Under Manual Pan-Tilt Speed, adjust the slider bar to Slow and gradually increase the speed to find a suitable setting.
Calibrate the camera by tapping Calibrate Position under Pan Controls.
4. Turn Off Pan Scan and Detection Zone:
Disable Pan Scan by swiping left/right on the toolbar under the live stream and tapping the icon (it will turn grey when off).
In the camera’s settings, go to Detection Settings > Detection Zone and toggle it off.
5. Adjust Sensitivity:
In Detection Settings, adjust the Motion Sensitivity slider to a lower level and gradually increase it to find the optimal setting.
6. Power Cycle the Camera:
Unplug the camera from its power source for 5-10 seconds, then plug it back in.
7. Factory Reset:
If the issues persist, you can factory reset the camera. Remove any microSD card, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red, and then set it up as new.
We hope these steps help improve your experience with the Wyze Cam Pan v4. If the issues persist, please don’t hesitate to reach out to our support team for further assistance. We value your feedback and are committed to improving our products.
Troubleshooting Steps for Tracking and Panning Issues
1. Update the Wyze App and Firmware:
Ensure your Wyze app is up to date. You can check this under the Account tab > About.
Verify that the camera’s firmware is updated by navigating to Account > Firmware Update.
2. Enable Smart Track:
Under the camera’s live stream, swipe left/right on the toolbar to find Smart Track.
Tap to turn it on (the icon will turn green when enabled).
3. Adjust Pan Controls:
Go to the camera’s settings and tap Pan Controls.
Under Manual Pan-Tilt Speed, adjust the slider bar to Slow and gradually increase the speed to find a suitable setting.
Calibrate the camera by tapping Calibrate Position under Pan Controls.
4. Turn Off Pan Scan and Detection Zone:
Disable Pan Scan by swiping left/right on the toolbar under the live stream and tapping the icon (it will turn grey when off).
In the camera’s settings, go to Detection Settings > Detection Zone and toggle it off.
5. Adjust Sensitivity:
In Detection Settings, adjust the Motion Sensitivity slider to a lower level and gradually increase it to find the optimal setting.
6. Power Cycle the Camera:
Unplug the camera from its power source for 5-10 seconds, then plug it back in.
7. Factory Reset:
If the issues persist, you can factory reset the camera. Remove any microSD card, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red, and then set it up as new.
We hope these steps help improve your experience with the Wyze Cam Pan v4. If the issues persist, please don’t hesitate to reach out to our support team for further assistance. We value your feedback and are committed to improving our products.
Written by a customer while visiting wyze.com
Posted by: NickR27
from PA, USA
Verified Purchase:Yes
Best image quality yet! Smooth pans, great night vision! Vast improvement over the V3. WYZE engineers are working on fixing a bug where it detects motion on parked cars as it pans.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Shouldn't have been released for sale with faults.
on September 14, 2025
Posted by: Btower6265
from Texas
Verified Purchase:Yes
New camera won't hold the way points. It will only revert back to the home way point after about a 5 second hold. Basically, all you can use it for is a single point camera.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 15, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/40294116586011
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: Henry
from NYC
Verified Purchase:Yes
Im using your products for a very long time
It just keeps on improving
BIT THIS ONE IS A WOW!!
I LOVE IT
It just keeps on improving
BIT THIS ONE IS A WOW!!
I LOVE IT
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C Johnson
from Baltimore, MD
Verified Purchase:Yes
Works great for way less a price than I expected. Easy setup. No errors, just video.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Somersfun
from Coastal Southern New Jersey
Verified Purchase:Yes
Clear video except that it does not focus immediately. Sometimes it takes several seconds to become clear. Most times it takes 3-5 seconds when selecting a live view. Also, the home view can not be removed. View always returns to the home view after 10 seconds. Very annoying. All in all, it is better than the v3 but wait until it has the bugs fixed.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Eddie A
from Southern Cal
Verified Purchase:Yes
Moving items are poorly tracked. The camera continually alerts to parked vehicles, and its angle drops unexpectedly.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com