Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
26
4 Stars
19
3 Stars
22
2 Stars
12
1 Star
20
54%of customers recommend this product.
(
40 out of
74)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: SMR
Verified Purchase:Yes
Camera twitches when using live mode??? For some reason it twitches when I'm watching it in live mode versus the actual recorded version. So I don't know what that is in regards to like it's recalibration. Definitely an issue.
Written by a customer while visiting wyze.com
Posted by: RB
from Orlando, FL
Verified Purchase:Yes
Wanted to like this, as it looks better than past versions. But this camera frequently disconnects from wireless and have to manually reset it. This camera when it works is fine, but it's too unreliable for me
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 29, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/40297473550235-
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: Mike
from Oklahoma
Verified Purchase:Yes
No better than V3. Motion detection masking still doesn't work. Detects motion on stationary parked car in drive. Stay with v3 until improvements are made.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: cristina
from Uruguay
Verified Purchase:Yes
the camera keeps disconecting form the network and goes off
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 29, 2025
Hi there, and thanks for sharing your thoughts with us! We're always working on ways to enhance our products for everyday use, and your suggestion is appreciated. We’ll be sending this to our team for future evaluation. If you have any questions or need further assistance, feel free to reach out to our Wizards team (https://support.wyze.com/). Have a great day!
Written by a customer while visiting wyze.com
Posted by: Curtis
Verified Purchase:Yes
The item works really well. The only problem I don’t like is if you touch it outside there, solar panel does not work with it. I had to run line into my garage to get this to work. I hope eventually they’ll make it where they can use the solar panel.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Layton, UT
Verified Purchase:Yes
09/20/25 UPDATE- I exchanged the pan v4, and the replacement is working excellent. I've learned to chose between track motion or pan. Camera will lag if both, and if you're watching your driveway, camera will keep notifying you, CAR! Its the family car and its stationary most of the time. So I just use the pan scan so I can keep a good eye on everything. If you do track motion, the motion of the camera will focus on parked car, and miss everything. The power cord sucks. If its not broken, don't fix it. The usbc upgrade stinks and adapters from the micro usb not good to keep power to the cam. Had to get a high charge usb c cable instead. Time will tell how it goes. 10/03 still working, the update did help with pan motion tag for stationary vehicles. Keeps a good extra eye on my front lawn
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Danny
from Shreveport, La.
Verified Purchase:Yes
I really liked this camera, very clear picture, less delay. The one problem I had and why I sent it back is, it is not compatible with Cam Protect package, which I need.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: JRH
Verified Purchase:Yes
The 4k resolution is nice, and the night vision is OK if there is light or IR, but the pan&tilt operation and connection reliability - despite 3 bars on the WiFi - are problematic. The pan&tilt does not return to home position accurately despite multiple 'calibrations'. Notification videos frequently cannot be retrieved. The camera sometimes freezes to black while looking at the video stream. And the pan&tilt operation without using the widget is very difficult, such as while looking at the video stream in full screen.
Response from wyze.comBy WyzeCarmelita, October 3, 2025
Hi there, we’re sorry to hear about the issues you’re experiencing with your Wyze Cam Pan v4. We want to ensure you have the best experience with your camera. Here are some suggestions to address the concerns you’ve raised: 1. Pan & Tilt Operation and Calibration Issues
Calibration Accuracy: If the camera is not returning to the home position accurately, try performing a factory reset. This can help recalibrate the camera and resolve any software glitches. Manual Pan & Tilt: For smoother control, ensure you’re using the latest version of the Wyze app. The widget in the app is designed for easier navigation, but we understand it can be challenging in full-screen mode. Exiting full-screen mode may provide better control. 2. Connection Reliability
Wi-Fi Signal Strength: Even with 3 bars, interference or network congestion could impact performance. If possible, try connecting the camera to a 5 GHz Wi-Fi network (if supported by your router) for a more stable connection. Wi-Fi 6 Support: The Wyze Cam Pan v4 supports Wi-Fi 6, which can improve connection reliability. Ensure your router is Wi-Fi 6 compatible for optimal performance. 3. Notification Videos Not Retrievable
Storage Check: Ensure that your microSD card is properly inserted and functioning. If you’re using cloud storage, verify that your Cam Plus subscription is active and that there’s sufficient cloud storage available. App Update: Make sure your Wyze app is updated to the latest version, as updates often include bug fixes for video retrieval issues. 4. Video Stream Freezing
Firmware Update: Check if your Wyze Cam Pan v4 is running the latest firmware. Firmware updates often resolve freezing and performance issues. Network Optimization: Reduce the number of devices connected to your Wi-Fi network to improve bandwidth availability for the camera. 5. Night Vision Performance
Color Night Vision: To enhance night vision, ensure that Night Vision is turned off in the Wyze app when there’s low light. This activates the starlight sensor for full-color night vision. If these steps don’t resolve the issues, we recommend reaching out to our support team for further assistance. You can also explore more about the Wyze Cam Pan v4 and its features here. We appreciate your feedback and are here to help!
Calibration Accuracy: If the camera is not returning to the home position accurately, try performing a factory reset. This can help recalibrate the camera and resolve any software glitches. Manual Pan & Tilt: For smoother control, ensure you’re using the latest version of the Wyze app. The widget in the app is designed for easier navigation, but we understand it can be challenging in full-screen mode. Exiting full-screen mode may provide better control. 2. Connection Reliability
Wi-Fi Signal Strength: Even with 3 bars, interference or network congestion could impact performance. If possible, try connecting the camera to a 5 GHz Wi-Fi network (if supported by your router) for a more stable connection. Wi-Fi 6 Support: The Wyze Cam Pan v4 supports Wi-Fi 6, which can improve connection reliability. Ensure your router is Wi-Fi 6 compatible for optimal performance. 3. Notification Videos Not Retrievable
Storage Check: Ensure that your microSD card is properly inserted and functioning. If you’re using cloud storage, verify that your Cam Plus subscription is active and that there’s sufficient cloud storage available. App Update: Make sure your Wyze app is updated to the latest version, as updates often include bug fixes for video retrieval issues. 4. Video Stream Freezing
Firmware Update: Check if your Wyze Cam Pan v4 is running the latest firmware. Firmware updates often resolve freezing and performance issues. Network Optimization: Reduce the number of devices connected to your Wi-Fi network to improve bandwidth availability for the camera. 5. Night Vision Performance
Color Night Vision: To enhance night vision, ensure that Night Vision is turned off in the Wyze app when there’s low light. This activates the starlight sensor for full-color night vision. If these steps don’t resolve the issues, we recommend reaching out to our support team for further assistance. You can also explore more about the Wyze Cam Pan v4 and its features here. We appreciate your feedback and are here to help!
Written by a customer while visiting wyze.com