Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
32
4 Stars
23
3 Stars
25
2 Stars
13
1 Star
23
55%of customers recommend this product.
(
49 out of
89)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Wotipka
from Louisiana
Verified Purchase:Yes
This unit has a few new features over the V3. Unfortunately, it seems to "get lost" and will end up pointing at the sky (ours is invert mounted). After a fresh "motor calibration" the unit is fine. It is holding it's presets fine just something buggy in the position sensors. Hopefully there will be a firmware fix soon.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 27, 2025
Hi there, thank you for sharing your experience with the Wyze Cam Pan v4. We’re sorry to hear about the issue with the camera losing its position, especially when mounted inverted. We appreciate your patience and feedback, and we’d like to provide some steps that may help: Steps to Address Positioning Issues
Calibrate the Camera: Open the Wyze app and go to the camera’s settings. Tap Pan Controls. Select Calibrate Position and wait for the calibration to complete. Check for Firmware Updates: Go to the Account tab in the Wyze app. Tap Firmware Update to check if there’s an update available for your camera. If an update is available, proceed with the update, as it may include fixes for such issues. Power Cycle the Camera: Unplug the camera from its power source for about 5 seconds. Plug it back in and allow it to reboot. We understand how inconvenient this can be, and we’re continuously working to improve our products. If the issue persists, we recommend keeping an eye out for future firmware updates that may address this bug. Thank you for your support and for being part of the Wyze community!
Calibrate the Camera: Open the Wyze app and go to the camera’s settings. Tap Pan Controls. Select Calibrate Position and wait for the calibration to complete. Check for Firmware Updates: Go to the Account tab in the Wyze app. Tap Firmware Update to check if there’s an update available for your camera. If an update is available, proceed with the update, as it may include fixes for such issues. Power Cycle the Camera: Unplug the camera from its power source for about 5 seconds. Plug it back in and allow it to reboot. We understand how inconvenient this can be, and we’re continuously working to improve our products. If the issue persists, we recommend keeping an eye out for future firmware updates that may address this bug. Thank you for your support and for being part of the Wyze community!
Written by a customer while visiting wyze.com
Posted by: Cre8tive
Verified Purchase:Yes
The camera is sharp and great. The software needs a lot of work to allow for those in the Wyze ecosystem to use it in tandem with other cameras. The waypoints do not work accurately on a repeated basis.
Written by a customer while visiting wyze.com
Posted by: CJ
Verified Purchase:Yes
I’ve owned every single camera by Wyze, and I think this is the worst one by far. I was excited for the 4k option but there are more negatives than positives. First the way point only option is the dumbest feature I’ve ever seen in a pan can camera. Why must it always go to a certain point instead of where I left off? Also the camera lags. I’m a gigabit internet so I’m pretty sure it’s not my internet connection. I have two other 2.5k Wyze cams and they don’t have the same issue. I would say skip this and just purchase the regular 2.5k cam.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 27, 2025
Hi there, we’re sorry to hear about your experience with the Wyze Cam Pan v4. We truly value your feedback and want to address the concerns you’ve raised. Here’s some information that might help: Waypoints Issue
The Wyze Cam Pan v4 is designed to return to its Home Waypoint or a set Detection Zone after 15 seconds of being idle. If this behavior is causing inconvenience, you can try the following: Disable the Detection Zone: Go to the camera’s settings in the Wyze app. Tap Detection Settings > Detection Zone. Toggle off Detection Zone. Adjust Waypoints: Under the camera’s live stream, swipe left/right on the toolbar to find Pan Control. Tap the pencil icon to edit existing Waypoints. Remove and re-add Waypoints one at a time, testing between each adjustment. Note: The Home Waypoint cannot be deleted, but can be updated to a new position. Lagging Issue
While your internet connection seems strong, the lag could be related to the camera’s firmware. Please ensure your Wyze Cam Pan v4 is running the latest firmware: Open the Wyze app and go to the Account tab. Select Firmware Update to check for any available updates. If an update is available, proceed with updating the camera. We understand how frustrating these issues can be, especially when you’ve had positive experiences with other Wyze cameras. If these steps don’t resolve the problems, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
The Wyze Cam Pan v4 is designed to return to its Home Waypoint or a set Detection Zone after 15 seconds of being idle. If this behavior is causing inconvenience, you can try the following: Disable the Detection Zone: Go to the camera’s settings in the Wyze app. Tap Detection Settings > Detection Zone. Toggle off Detection Zone. Adjust Waypoints: Under the camera’s live stream, swipe left/right on the toolbar to find Pan Control. Tap the pencil icon to edit existing Waypoints. Remove and re-add Waypoints one at a time, testing between each adjustment. Note: The Home Waypoint cannot be deleted, but can be updated to a new position. Lagging Issue
While your internet connection seems strong, the lag could be related to the camera’s firmware. Please ensure your Wyze Cam Pan v4 is running the latest firmware: Open the Wyze app and go to the Account tab. Select Firmware Update to check for any available updates. If an update is available, proceed with updating the camera. We understand how frustrating these issues can be, especially when you’ve had positive experiences with other Wyze cameras. If these steps don’t resolve the problems, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
Written by a customer while visiting wyze.com
Posted by: rstahl02
from California
Verified Purchase:Yes
It will NOT stay on the location I set it to. Drifts all the time.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: SMR
Verified Purchase:Yes
Camera twitches when using live mode??? For some reason it twitches when I'm watching it in live mode versus the actual recorded version. So I don't know what that is in regards to like it's recalibration. Definitely an issue.
Written by a customer while visiting wyze.com
Posted by: RB
from Orlando, FL
Verified Purchase:Yes
Wanted to like this, as it looks better than past versions. But this camera frequently disconnects from wireless and have to manually reset it. This camera when it works is fine, but it's too unreliable for me
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 29, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/40297473550235-
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: cristina
from Uruguay
Verified Purchase:Yes
the camera keeps disconecting form the network and goes off
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 29, 2025
Hi there, and thanks for sharing your thoughts with us! We're always working on ways to enhance our products for everyday use, and your suggestion is appreciated. We’ll be sending this to our team for future evaluation. If you have any questions or need further assistance, feel free to reach out to our Wizards team (https://support.wyze.com/). Have a great day!
Written by a customer while visiting wyze.com
Posted by: Curtis
Verified Purchase:Yes
The item works really well. The only problem I don’t like is if you touch it outside there, solar panel does not work with it. I had to run line into my garage to get this to work. I hope eventually they’ll make it where they can use the solar panel.
I would recommend this to a friend!
Written by a customer while visiting wyze.com