Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
26
4 Stars
19
3 Stars
22
2 Stars
12
1 Star
20
54%of customers recommend this product.
(
40 out of
74)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Anonymous
from Kirkland WA
Verified Purchase:Yes
The good news. The picture is great, when you get the 4K
The bad news. This is by far your worst user interface. Now I admit, Wyze has a lot of bad UIs. But this beats them all. Here are just a few bad ideas used in the new 4K
1) Forced to have a starting way point. This can not be deleted or turned off. When you pan away from the required waypoint, the camera automatically pans back in a few seconds. This makes the camera useless for security
2) It does not work on a Mesh network. (After spending an hour trying to connect to my home network with no luck, I created a Cell phone hotspot. That worked.) I have dozens of Wyze cameras, and they all work, but not this one.
3) No recording control. You can not set how long you want the recording or how long you want the cool-down period. This is hard-wired.
4) Detection sensitivity: If (like in my garden) I do not want ANYTHING to create an event, the sensitivity only goes down to 1. If a spider lands on the camera, I get hours of events. PLEASE let your user turn this off. (BTW, all Wyze cameras suffer from this bug)
5) You can select 4K, but as soon as you leave live view, it goes back to Auto.
The bad news. This is by far your worst user interface. Now I admit, Wyze has a lot of bad UIs. But this beats them all. Here are just a few bad ideas used in the new 4K
1) Forced to have a starting way point. This can not be deleted or turned off. When you pan away from the required waypoint, the camera automatically pans back in a few seconds. This makes the camera useless for security
2) It does not work on a Mesh network. (After spending an hour trying to connect to my home network with no luck, I created a Cell phone hotspot. That worked.) I have dozens of Wyze cameras, and they all work, but not this one.
3) No recording control. You can not set how long you want the recording or how long you want the cool-down period. This is hard-wired.
4) Detection sensitivity: If (like in my garden) I do not want ANYTHING to create an event, the sensitivity only goes down to 1. If a spider lands on the camera, I get hours of events. PLEASE let your user turn this off. (BTW, all Wyze cameras suffer from this bug)
5) You can select 4K, but as soon as you leave live view, it goes back to Auto.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 25, 2025
Hi there, and thanks for sharing your thoughts with us! We're always working on ways to enhance our products for everyday use, and your suggestion is appreciated. We’ll be sending this to our team for future evaluation. If you have any questions or need further assistance, feel free to reach out to our Wizards team (https://support.wyze.com/). Have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
New and improved? Maybe, but not reliable yet.
on September 25, 2025
Posted by: Mike
from Florida
Verified Purchase:Yes
I don't like the quality of the output and the messed up software that keeps changing all the time. Half of the picture always seems pixelated when you really want to see it. The worst is trying to figure out what the different settings will do each time the software changes. After it's finished with the beta program, it might be easier to get along with.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 25, 2025
Thank you for your feedback! We’re always looking for new ways to improve our products, and your suggestion is truly appreciated. We’ll be passing it along to our team for future consideration. If you have any further questions, or would like to discuss your feedback in more detail, please don’t hesitate to contact our Wizards team (https://support.wyze.com/). Thank you again, and enjoy your day!
Written by a customer while visiting wyze.com
Posted by: Johnram98
Verified Purchase:Yes
The setup of the wyze cam pan v4 is so easy, it took hardly any time at all. So stress free. Nothing like the stress of trying to setup it's earlier predecessor the wyze cam pan v3.
Written by a customer while visiting wyze.com
Posted by: Dre
Verified Purchase:Yes
This camera is basically unusable. It will not stay connected to the internet. Despite the update.
Response from wyze.comBy WyzeCarmelita, September 27, 2025
Hi there, we're truly sorry to hear about the connectivity issues you're experiencing with your Wyze Cam Pan v4. We understand how frustrating this can be, and we want to help you resolve this. Here are some troubleshooting steps you can try to improve the connection: Troubleshooting Wyze Cam Pan v4 Connectivity Issues
Ensure the Wyze App is Up to Date
Open the Wyze app and navigate to Account > About. Check if your app version matches the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your device's app store. Check the Camera's Firmware
Go to Account > Firmware Update in the Wyze app. If an update is available for the camera, proceed with updating it. Verify Wi-Fi Network Functionality
Ensure your Wi-Fi network is functioning properly. Wyze Cam Pan v4 supports both 2.4 GHz and 5 GHz Wi-Fi networks. Test Wi-Fi Signal Strength
In the Wyze app, go to the camera’s Settings > Device Info > Signal Strength. If the signal strength shows 2 bars or less, try moving the camera closer to the router. Switch Between Wi-Fi and Mobile Data
Temporarily switch to mobile data to see if the issue is related to your Wi-Fi network. Adjust Live Stream Resolution
Lower the resolution in the Wyze app to reduce bandwidth usage. Reboot Your Router
Restart your router to refresh the network connection. Power Cycle the Camera
Unplug the camera from its power source for 5-10 seconds, then plug it back in. Factory Reset the Camera
Remove any microSD card from the camera. With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red. Once the light starts flashing red, set up the camera as new. If the issue persists after trying these steps, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
Ensure the Wyze App is Up to Date
Open the Wyze app and navigate to Account > About. Check if your app version matches the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your device's app store. Check the Camera's Firmware
Go to Account > Firmware Update in the Wyze app. If an update is available for the camera, proceed with updating it. Verify Wi-Fi Network Functionality
Ensure your Wi-Fi network is functioning properly. Wyze Cam Pan v4 supports both 2.4 GHz and 5 GHz Wi-Fi networks. Test Wi-Fi Signal Strength
In the Wyze app, go to the camera’s Settings > Device Info > Signal Strength. If the signal strength shows 2 bars or less, try moving the camera closer to the router. Switch Between Wi-Fi and Mobile Data
Temporarily switch to mobile data to see if the issue is related to your Wi-Fi network. Adjust Live Stream Resolution
Lower the resolution in the Wyze app to reduce bandwidth usage. Reboot Your Router
Restart your router to refresh the network connection. Power Cycle the Camera
Unplug the camera from its power source for 5-10 seconds, then plug it back in. Factory Reset the Camera
Remove any microSD card from the camera. With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red. Once the light starts flashing red, set up the camera as new. If the issue persists after trying these steps, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
Written by a customer while visiting wyze.com
Posted by: Wotipka
from Louisiana
Verified Purchase:Yes
This unit has a few new features over the V3. Unfortunately, it seems to "get lost" and will end up pointing at the sky (ours is invert mounted). After a fresh "motor calibration" the unit is fine. It is holding it's presets fine just something buggy in the position sensors. Hopefully there will be a firmware fix soon.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 27, 2025
Hi there, thank you for sharing your experience with the Wyze Cam Pan v4. We’re sorry to hear about the issue with the camera losing its position, especially when mounted inverted. We appreciate your patience and feedback, and we’d like to provide some steps that may help: Steps to Address Positioning Issues
Calibrate the Camera: Open the Wyze app and go to the camera’s settings. Tap Pan Controls. Select Calibrate Position and wait for the calibration to complete. Check for Firmware Updates: Go to the Account tab in the Wyze app. Tap Firmware Update to check if there’s an update available for your camera. If an update is available, proceed with the update, as it may include fixes for such issues. Power Cycle the Camera: Unplug the camera from its power source for about 5 seconds. Plug it back in and allow it to reboot. We understand how inconvenient this can be, and we’re continuously working to improve our products. If the issue persists, we recommend keeping an eye out for future firmware updates that may address this bug. Thank you for your support and for being part of the Wyze community!
Calibrate the Camera: Open the Wyze app and go to the camera’s settings. Tap Pan Controls. Select Calibrate Position and wait for the calibration to complete. Check for Firmware Updates: Go to the Account tab in the Wyze app. Tap Firmware Update to check if there’s an update available for your camera. If an update is available, proceed with the update, as it may include fixes for such issues. Power Cycle the Camera: Unplug the camera from its power source for about 5 seconds. Plug it back in and allow it to reboot. We understand how inconvenient this can be, and we’re continuously working to improve our products. If the issue persists, we recommend keeping an eye out for future firmware updates that may address this bug. Thank you for your support and for being part of the Wyze community!
Written by a customer while visiting wyze.com
Posted by: Cre8tive
Verified Purchase:Yes
The camera is sharp and great. The software needs a lot of work to allow for those in the Wyze ecosystem to use it in tandem with other cameras. The waypoints do not work accurately on a repeated basis.
Written by a customer while visiting wyze.com
Posted by: CJ
Verified Purchase:Yes
I’ve owned every single camera by Wyze, and I think this is the worst one by far. I was excited for the 4k option but there are more negatives than positives. First the way point only option is the dumbest feature I’ve ever seen in a pan can camera. Why must it always go to a certain point instead of where I left off? Also the camera lags. I’m a gigabit internet so I’m pretty sure it’s not my internet connection. I have two other 2.5k Wyze cams and they don’t have the same issue. I would say skip this and just purchase the regular 2.5k cam.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 27, 2025
Hi there, we’re sorry to hear about your experience with the Wyze Cam Pan v4. We truly value your feedback and want to address the concerns you’ve raised. Here’s some information that might help: Waypoints Issue
The Wyze Cam Pan v4 is designed to return to its Home Waypoint or a set Detection Zone after 15 seconds of being idle. If this behavior is causing inconvenience, you can try the following: Disable the Detection Zone: Go to the camera’s settings in the Wyze app. Tap Detection Settings > Detection Zone. Toggle off Detection Zone. Adjust Waypoints: Under the camera’s live stream, swipe left/right on the toolbar to find Pan Control. Tap the pencil icon to edit existing Waypoints. Remove and re-add Waypoints one at a time, testing between each adjustment. Note: The Home Waypoint cannot be deleted, but can be updated to a new position. Lagging Issue
While your internet connection seems strong, the lag could be related to the camera’s firmware. Please ensure your Wyze Cam Pan v4 is running the latest firmware: Open the Wyze app and go to the Account tab. Select Firmware Update to check for any available updates. If an update is available, proceed with updating the camera. We understand how frustrating these issues can be, especially when you’ve had positive experiences with other Wyze cameras. If these steps don’t resolve the problems, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
The Wyze Cam Pan v4 is designed to return to its Home Waypoint or a set Detection Zone after 15 seconds of being idle. If this behavior is causing inconvenience, you can try the following: Disable the Detection Zone: Go to the camera’s settings in the Wyze app. Tap Detection Settings > Detection Zone. Toggle off Detection Zone. Adjust Waypoints: Under the camera’s live stream, swipe left/right on the toolbar to find Pan Control. Tap the pencil icon to edit existing Waypoints. Remove and re-add Waypoints one at a time, testing between each adjustment. Note: The Home Waypoint cannot be deleted, but can be updated to a new position. Lagging Issue
While your internet connection seems strong, the lag could be related to the camera’s firmware. Please ensure your Wyze Cam Pan v4 is running the latest firmware: Open the Wyze app and go to the Account tab. Select Firmware Update to check for any available updates. If an update is available, proceed with updating the camera. We understand how frustrating these issues can be, especially when you’ve had positive experiences with other Wyze cameras. If these steps don’t resolve the problems, please don’t hesitate to reach out to our support team for further assistance. We’re here to help!
Written by a customer while visiting wyze.com
Posted by: rstahl02
from California
Verified Purchase:Yes
It will NOT stay on the location I set it to. Drifts all the time.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com