Hi there, we’re truly sorry to hear about the frustrating experience you’re having with downloading cloud clips. We understand how important it is for your Wyze Cam Unlimited subscription to work seamlessly. Let’s work together to resolve this issue. Here are some steps you can try: Troubleshooting Steps
1. Verify Your Cam Unlimited Subscription: Ensure your subscription is active by logging into my.wyze.com or checking in the Wyze app: Go to the Account tab > Services. 2. Check Your Wyze App Version: Make sure your Wyze app is up to date: In the Wyze app, navigate to the Account tab > tap About. Compare your app version to the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your mobile device’s app store. 3. Test on a Different Device: Try accessing and downloading the clips on another device to rule out device-specific issues. 4. Clear Cache: Clear the app cache in the Wyze app by going to Account > App Settings > Clear Cache. 5. Check Network Connection: Ensure your internet connection is stable and has sufficient bandwidth for downloading cloud clips. If the issue persists after trying these steps, please reach out to our Support Team for further assistance. You can contact us through the Wyze app or via our Support Page. We’re here to help and want to ensure your experience improves. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.