Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
26
4 Stars
19
3 Stars
22
2 Stars
12
1 Star
20
54%of customers recommend this product.
(
40 out of
74)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: KJ
from Washington
Verified Purchase:Yes
Image upgrade is a plus. Camera is frequently following ghosts. Waypoints are set and the home position is selected but camera changes home waypoint randomly. Frustrated.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Usaf73
from San Antonio, TX
Verified Purchase:Yes
Always like Wyze products (I have 7 cams) however this model has a serious flaw for the Waypoints. It's a known issue where the cam will pan to the waypoint and immediately go back to the home waypoint. I have searched through numerous Reddit threads and Google feeds and apparently wise is a aware of the issue but all of the fix is such as clearing the waypoints rebooting the camera removing the auto steering remove it in the automations simply don't work to correct the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
3
Great resolution, night vision, needs updates
on September 21, 2025
Posted by: Ethan
from Seattle
Verified Purchase:Yes
Video has been very laggy when using SD but the resolution is nice and high. Of course that's one of the main reasons I got it. night vision is better. The field of view is noticeably worse though than the regular V4.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
“Download failed” - video clips won’t download
on September 21, 2025
Posted by: Matt
from Kirkland, WA
Verified Purchase:Yes
The camera hardware is fine but the cloud clips captured with the new camera version will not download. The app shows error after error even though I’m subscribed to “Cam Unlimited”. Unlimited clips that I cannot download because their cloud service is incredibly and consistently buggy. I’ve tried over multiple days and the cloud files always throw errors. Fix it Wyze. Glitch after glitch has me thinking about going back to Arlo.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 21, 2025
Hi there, we’re truly sorry to hear about the frustrating experience you’re having with downloading cloud clips. We understand how important it is for your Wyze Cam Unlimited subscription to work seamlessly. Let’s work together to resolve this issue. Here are some steps you can try: Troubleshooting Steps
1. Verify Your Cam Unlimited Subscription: Ensure your subscription is active by logging into my.wyze.com or checking in the Wyze app: Go to the Account tab > Services. 2. Check Your Wyze App Version: Make sure your Wyze app is up to date: In the Wyze app, navigate to the Account tab > tap About. Compare your app version to the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your mobile device’s app store. 3. Test on a Different Device: Try accessing and downloading the clips on another device to rule out device-specific issues. 4. Clear Cache: Clear the app cache in the Wyze app by going to Account > App Settings > Clear Cache. 5. Check Network Connection: Ensure your internet connection is stable and has sufficient bandwidth for downloading cloud clips. If the issue persists after trying these steps, please reach out to our Support Team for further assistance. You can contact us through the Wyze app or via our Support Page. We’re here to help and want to ensure your experience improves. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.
1. Verify Your Cam Unlimited Subscription: Ensure your subscription is active by logging into my.wyze.com or checking in the Wyze app: Go to the Account tab > Services. 2. Check Your Wyze App Version: Make sure your Wyze app is up to date: In the Wyze app, navigate to the Account tab > tap About. Compare your app version to the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your mobile device’s app store. 3. Test on a Different Device: Try accessing and downloading the clips on another device to rule out device-specific issues. 4. Clear Cache: Clear the app cache in the Wyze app by going to Account > App Settings > Clear Cache. 5. Check Network Connection: Ensure your internet connection is stable and has sufficient bandwidth for downloading cloud clips. If the issue persists after trying these steps, please reach out to our Support Team for further assistance. You can contact us through the Wyze app or via our Support Page. We’re here to help and want to ensure your experience improves. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.
Written by a customer while visiting wyze.com
Posted by: Paulh
from NC
Verified Purchase:Yes
10x faster setting up camera to phone than older models. Still trying to stop motion capture like a tree always moving with SD card installed
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Krista D
from Brownwood, Tx
Verified Purchase:Yes
I can't get it to stay following people in my yard.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, September 22, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/40292855576859
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Customer Rating
2
Slow choppy movement and waypoint problems
on September 22, 2025
Posted by: Damien Benoit
from Rayne, Louisiana
Verified Purchase:Yes
Trying to create waypoints and moving camera chopp
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, September 22, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/40294116586011
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: ssbachtel
Verified Purchase:Yes
Sometimes has a hard time stablizing during and/or after using PT.
I would recommend this to a friend!
Written by a customer while visiting wyze.com