Customer reviews from wyze.com
Wyze - Cam Pan v4, Indoor/Outdoor, Plug-in 4K Security Camera with 360 Pan/Tilt & Color Night Vision - White
Average customer rating
3.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
33
4 Stars
26
3 Stars
27
2 Stars
13
1 Star
25
56%of customers recommend this product.
(
54 out of
96)
Customer Reviews for Wyze - Cam Pan v4, Indoor/Outdoor, Plug-in 4K Security Camera with 360 Pan/Tilt & Color Night Vision - White
Posted by: Nova
from Ridley park, PA
Verified Purchase:Yes
It’s rated for 4k. But while on the option of monitoring four cameras in one page, I always defaulted to auto mode which is blurry and you cannot see much.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, November 3, 2025
Hello there! Thank you for sharing your feedback. To isolate the issue, please ensure that you have set the video resolution of your camera to 4K. You may set this under the live stream page of your camera in the Wyze app.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I genuinely love Wyze products and thought I would upgrade from my Pan v3 to the newer Pan v4. First one I received keep going offline. I received a replacement and same thing happened and I had to return it and go back to the v3
I would recommend this to a friend!
Response from wyze.comBy WyzeLawrence, November 3, 2025
Hi there, we are very sorry to hear this happened, and would like to look into why your camera is not behaving properly. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com
Posted by: Andrade
from Massachusetts ma
Verified Purchase:Yes
Unfortunately, this camera did not meet my expectations. The performance is far below what was advertised, and it clearly needs a firmware update. I hope the manufacturer addresses these issues promptly
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeJosan, November 8, 2025
Hello there! We’re sorry your Wyze Cam Pan v4 hasn’t met your expectations and appreciate your feedback. To help improve performance, please make sure your firmware is up to date by opening the Wyze app, going to Account → Firmware Update, and installing any available updates. Check your camera’s signal strength under Camera Settings → Device Info, and if it’s weak (less than 2 bars), try moving the camera or router closer together. If the update fails, remove any microSD card and reboot your Wi-Fi router before retrying. If you’re still experiencing issues, please reach out to our Wizards team at https://support.wyze.com/, tap the Message icon at the bottom right, fill out the questionnaire, and choose how you’d like to speak with our team.
Written by a customer while visiting wyze.com
Posted by: jay
Verified Purchase:Yes
delay is strong and the number of times it freezes 3 doesn't record to the SD card is astounding.daiky restarts and lost footage
Response from wyze.comBy WyzeLawrence, November 18, 2025
Hi there, we are sorry to hear you are running into a freezing issue and would like to look into this. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.
Written by a customer while visiting wyze.com
Posted by: Chester
from Honea path SC
Verified Purchase:Yes
I love how good the wyze cameras work with our low wifi signals here at home
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BT
Verified Purchase:Yes
I have 9 Wyze cams. I had to delete and add this cam over 5 times until I gave up. It works when it's initially added, then it won't connect again until I delete and re-add it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, December 16, 2025
Hi there,
We’re sorry to hear you’ve had trouble reconnecting your Wyze Cam. We know how frustrating that can be, and we’d like to help.
First, please make sure your camera’s firmware is up to date. You can also try power cycling the camera and your router before re-adding it.
We recommend checking this article for more helpful tips: https://support.wyze.com/hc/en-us/articles/40297473550235
If you haven’t already, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). Just describe your issue in the “How can we help?” section and follow the prompts. A Support Wizard will guide you to the best solution. Thank you for your patience.
We’re sorry to hear you’ve had trouble reconnecting your Wyze Cam. We know how frustrating that can be, and we’d like to help.
First, please make sure your camera’s firmware is up to date. You can also try power cycling the camera and your router before re-adding it.
We recommend checking this article for more helpful tips: https://support.wyze.com/hc/en-us/articles/40297473550235
If you haven’t already, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). Just describe your issue in the “How can we help?” section and follow the prompts. A Support Wizard will guide you to the best solution. Thank you for your patience.
Written by a customer while visiting wyze.com
Posted by: Colleen
from New Hampshire
Verified Purchase:Yes
The clarity is poor. You cannot get it to stop panning. I wanted a camera that I can move but not where it conitnually moves at random. Currently it is looking at a roof because it continually shifts there for no reason at all. It is terrible.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, January 7, 2026
Hello there! Thank you for your feedback. To isolate the issue, double-check the settings of your camera and ensure that you have set the waypoints of your camera correctly. Check as well if the Smart Track feature is enabled. If you have any questions, concerns, or would like to discuss your feedback further, please don’t hesitate to reach out to our Wizards team (https://support.wyze.com/). Thank you, and have a wonderful day!
Written by a customer while visiting wyze.com
Posted by: Clemson
from West Virginia
Verified Purchase:Yes
Picture quality is poor would be better if would stay in 4K mode
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, January 7, 2026
Hello and thank you for your valuable feedback! We are constantly striving to improve our products to better serve our users. We appreciate your suggestion and will be forwarding it to our team for future consideration. If you have any questions, concerns, or would like to discuss your feedback further, please don’t hesitate to reach out to our Wizards team (https://support.wyze.com/). Thank you, and have a wonderful day!
Written by a customer while visiting wyze.com