Hi there, and thanks for sharing your thoughts with us! We're always working on ways to enhance our products for everyday use, and your suggestion is appreciated. We’ll be sending this to our team for future evaluation. If you have any questions or need further assistance, feel free to reach out to our Wizards team (https://support.wyze.com/). Have a great day!

Hi there, thank you for sharing your detailed feedback and concerns regarding the Wyze Cam Pan v4 and Wyze Cam Pan v3. We sincerely apologize for the issues you've encountered and the frustration they’ve caused. Your input is incredibly valuable to us, and we want to address your concerns as thoroughly as possible. Regarding the Wyze Cam Pan v4 Issues: Siren Not Functioning: Unfortunately, we don’t have specific troubleshooting steps for the siren issue at this time. If you’ve already checked the settings and it’s still not working, we recommend reaching out to our support team for further assistance or a potential replacement. Camera Shifting Position: The Wyze Cam Pan v4 may reset its position during initialization, which could explain the tilting. If the camera is panning back to its original position after manual adjustments, this could be due to its default settings. Unfortunately, we don’t have a specific solution for this issue at the moment. Regarding the Wyze Cam Pan v3 Issues: For the two cameras with frozen motors, we recommend trying the following troubleshooting steps: Recalibrate the Camera: In the Wyze app, go to Settings > Advanced Settings > Motor Controls > Reset Position > Reset. Update the Firmware: Ensure the camera’s firmware is up to date by navigating to the Account tab > Firmware Update in the Wyze app. Check for Obstructions: Confirm there’s nothing physically blocking the camera’s movement. Toggle Privacy Mode: Turn Privacy Mode off and on from the live stream view in the app. If these steps don’t resolve the issue, it may be necessary to contact our support team for further assistance or a replacement. Your Feedback on Product Quality and Communication: We deeply appreciate your candid feedback about the motor quality, connectivity, and performance. Your suggestion to prioritize quality over quantity is well-taken, and we’ll ensure your comments are shared with our product development team. We’re also sorry to hear about the lack of communication regarding the product release. We’ll work on improving our outreach to keep our loyal customers informed about new launches. Next Steps: If you’d like to explore replacement options for your cameras, please don’t hesitate to contact our support team. We’re committed to improving our products and services, and your feedback plays a crucial role in helping us do so. Thank you for your continued support and for sharing your experience with us. We hope to regain your trust and provide you with a better experience in the future.

Hi there! We're sorry to hear about your experience with the Wyze Cam Pan v4. Let's address the issues you're facing step by step to improve your experience:

1. Motion Events Not Triggering
Here are some steps to ensure motion events are being recorded:
Update the Wyze App and Firmware:

Go to the Account tab in the Wyze app > About to check your app version.
Compare it with the latest version listed on our Release Notes & Firmware page. Update if necessary.
Check the camera’s firmware under Account > Firmware Update and update if available.

Enable Motion Detection:
Navigate to the camera’s settings > Event Recording.
Enable Motion and select All Events.
Tap Customize Detections and ensure the Tag and Notify columns are checked for Other Motion.

Adjust Detection Settings:
Go to Detection Settings in the camera’s settings.
Set Motion Sensitivity to High.
Disable the Detection Zone temporarily for testing.

Check Notifications:
Ensure notifications are enabled in the camera’s settings under Notifications.
Also, enable Push Notifications in the Wyze app under Account > Notifications.

Power Cycle the Camera:
Unplug the camera for 5-10 seconds and plug it back in.

Factory Reset (if needed):
Remove the microSD card (if inserted).
Hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once it flashes red, set up the camera as new.

2. Spotlight Not Activating
To ensure the spotlight works with motion detection:

Toggle the Spotlight:
In the live stream, tap the spotlight icon to turn it on/off and test its functionality.
Enable Spotlight for Motion:
Go to Spotlight Settings in the camera’s settings.
Enable Motion and select All Motion.

Test Motion Trigger:
Create movement in front of the camera to test if the spotlight activates.

3. Picture Quality Concerns
The Wyze Cam Pan v4 supports 4K Ultra HD quality. If the image quality appears lower:

Check Streaming Quality:
In the live stream, ensure the quality is set to HD or 4K.

Lighting Conditions:
Ensure the area is well-lit or use the spotlight for better clarity at night.

Firmware Update:
Ensure the camera’s firmware is up to date, as updates may improve performance.

If these steps do not resolve the issues, please let us know. We want to ensure you have the best experience with your Wyze Cam Pan v4. If needed, you can also explore the product details or purchase options here.