Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
32
4 Stars
23
3 Stars
25
2 Stars
13
1 Star
23
55%of customers recommend this product.
(
49 out of
89)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Customer Rating
4
Pan/Tilt works well, Inconsistent Color Balance
on November 18, 2025
Posted by: KC Greg
Verified Purchase:Yes
Pan/Tilt works fine. I like the memory presets.
Color balance sometimes has purple images, no obvious way to reset color balance.
Color balance sometimes has purple images, no obvious way to reset color balance.
Written by a customer while visiting wyze.com
Posted by: J
Verified Purchase:Yes
Great tracking camera. Quiet and useful for wide areas
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg M
from Catawba Island OH
Verified Purchase:Yes
Easy to install, hook up and view. I might replace older ones with the new v4.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Speed up the reaction by detecting a person
on November 29, 2025
Posted by: Mijail
from Doral Florida
Verified Purchase:Yes
It sometimes freezes by following a person it doesn’t detect the person or noise at specific moment
I would recommend this to a friend!
Response from wyze.comBy WyzeJosan, November 29, 2025
Hi there,
Thank you for letting us know, and I’m really sorry your camera is freezing and not detecting people or sound consistently. I know how frustrating that can be.
Here are a few quick steps you can try in the Wyze app:
Restart the camera – Wyze app > open your camera > Settings gear > Restart Device.
Check Detection Settings – Make sure Motion Detection, Person Detection, and Sound Detection are all turned on.
Adjust Detection Sensitivity – Settings > Detection Settings > increase sensitivity.
Clear the app cache – Wyze app > Account > App Settings > Clear Cache.
Power cycle the camera – Unplug it for 10 seconds, then plug it back in.
If the issue continues, and if you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much detail as possible. Thank you!
Best regards,
Thank you for letting us know, and I’m really sorry your camera is freezing and not detecting people or sound consistently. I know how frustrating that can be.
Here are a few quick steps you can try in the Wyze app:
Restart the camera – Wyze app > open your camera > Settings gear > Restart Device.
Check Detection Settings – Make sure Motion Detection, Person Detection, and Sound Detection are all turned on.
Adjust Detection Sensitivity – Settings > Detection Settings > increase sensitivity.
Clear the app cache – Wyze app > Account > App Settings > Clear Cache.
Power cycle the camera – Unplug it for 10 seconds, then plug it back in.
If the issue continues, and if you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much detail as possible. Thank you!
Best regards,
Written by a customer while visiting wyze.com
Posted by: Jesse B
from Folcroft, PA
Verified Purchase:Yes
Product is excellent. Loving the picture quality and overall functionality. Worth the money.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
Verified Purchase:Yes
The Wyze cam pan v4 is spectacular, worth every penny. When my fiber optic is installed I will replace my older 2.5k cams with the pam cam v4.
Written by a customer while visiting wyze.com
Posted by: Beb
Verified Purchase:Yes
It works fine. Catches every movement that it detects. I just wish there was a way to have it vibrate alerts as an option.
Written by a customer while visiting wyze.com
Posted by: BT
Verified Purchase:Yes
I have 9 Wyze cams. I had to delete and add this cam over 5 times until I gave up. It works when it's initially added, then it won't connect again until I delete and re-add it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, December 16, 2025
Hi there,
We’re sorry to hear you’ve had trouble reconnecting your Wyze Cam. We know how frustrating that can be, and we’d like to help.
First, please make sure your camera’s firmware is up to date. You can also try power cycling the camera and your router before re-adding it.
We recommend checking this article for more helpful tips: https://support.wyze.com/hc/en-us/articles/40297473550235
If you haven’t already, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). Just describe your issue in the “How can we help?” section and follow the prompts. A Support Wizard will guide you to the best solution. Thank you for your patience.
We’re sorry to hear you’ve had trouble reconnecting your Wyze Cam. We know how frustrating that can be, and we’d like to help.
First, please make sure your camera’s firmware is up to date. You can also try power cycling the camera and your router before re-adding it.
We recommend checking this article for more helpful tips: https://support.wyze.com/hc/en-us/articles/40297473550235
If you haven’t already, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). Just describe your issue in the “How can we help?” section and follow the prompts. A Support Wizard will guide you to the best solution. Thank you for your patience.
Written by a customer while visiting wyze.com