Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
26
4 Stars
19
3 Stars
22
2 Stars
12
1 Star
20
54%of customers recommend this product.
(
40 out of
74)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Anonymous
from New york
Verified Purchase:Yes
Good clarity, but like everyone's complaint does not stay connected
Response from wyze.comBy WyzeCarmelita, October 25, 2025
Hi there! We're sorry to hear about the connectivity issues you're experiencing with your Wyze Cam Pan v4. Let's work together to resolve this! Here are some troubleshooting steps you can try to improve the connection:
Steps to Troubleshoot Connectivity Issues
1. Update the Wyze App:
Open the Wyze app and go to Account > About.
Check if your app version matches the latest version listed on our Release Notes & Firmware page.
If outdated, update the app via your device's app store.
2. Update the Camera Firmware:
Navigate to Account > Firmware Update in the Wyze app.
If an update is available for your camera, proceed with the update.
3. Check the Status Light:
Ensure the status light on the camera is on. If not, refer to My Wyze Cam Pan v4 is not turning on.
4. Enable Location Permissions:
Ensure the Wyze app has location permissions set to Always or While Using the App.
For iOS users, make sure Precise Location is turned on.
5. Verify Wi-Fi Network:
Confirm that your Wi-Fi network is functioning properly.
Wyze Cam Pan v4 supports both 2.4 GHz and 5 GHz Wi-Fi networks.
6. Switch Between Wi-Fi and Mobile Data:
Test the app on both Wi-Fi and cellular data to identify any network-specific issues.
7. Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is low (2 bars or less), try moving the camera closer to the router.
8. Adjust Live Stream Resolution:
Lower the resolution in the app to reduce bandwidth usage.
9. Reboot the Router:
Restart your router to refresh the network connection.
10. Power Cycle the Camera:
Unplug the camera from its power source for 5-10 seconds, then plug it back in.
11. Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once the light starts flashing red, set up the camera as new.
If the issue persists after trying these steps, please let us know, and we’ll be happy to assist further!
Steps to Troubleshoot Connectivity Issues
1. Update the Wyze App:
Open the Wyze app and go to Account > About.
Check if your app version matches the latest version listed on our Release Notes & Firmware page.
If outdated, update the app via your device's app store.
2. Update the Camera Firmware:
Navigate to Account > Firmware Update in the Wyze app.
If an update is available for your camera, proceed with the update.
3. Check the Status Light:
Ensure the status light on the camera is on. If not, refer to My Wyze Cam Pan v4 is not turning on.
4. Enable Location Permissions:
Ensure the Wyze app has location permissions set to Always or While Using the App.
For iOS users, make sure Precise Location is turned on.
5. Verify Wi-Fi Network:
Confirm that your Wi-Fi network is functioning properly.
Wyze Cam Pan v4 supports both 2.4 GHz and 5 GHz Wi-Fi networks.
6. Switch Between Wi-Fi and Mobile Data:
Test the app on both Wi-Fi and cellular data to identify any network-specific issues.
7. Check Signal Strength:
In the Wyze app, go to the camera’s settings > Device Info > Signal Strength.
If the signal strength is low (2 bars or less), try moving the camera closer to the router.
8. Adjust Live Stream Resolution:
Lower the resolution in the app to reduce bandwidth usage.
9. Reboot the Router:
Restart your router to refresh the network connection.
10. Power Cycle the Camera:
Unplug the camera from its power source for 5-10 seconds, then plug it back in.
11. Factory Reset the Camera:
Remove any microSD card from the camera.
With the camera powered on, press and hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once the light starts flashing red, set up the camera as new.
If the issue persists after trying these steps, please let us know, and we’ll be happy to assist further!
Written by a customer while visiting wyze.com
Posted by: Yancx
from West Palm Beach, FL
Verified Purchase:Yes
I have 11 Wyze camera but the Wyze Cam Pan v4 was not able to connect to my wifi for some reason, so I returned the item.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 26, 2025
Thank you for giving us a chance. We are sorry to hear Wyze Cam Pan v4 was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback, and have a great day!
Written by a customer while visiting wyze.com
Posted by: Texas george
from Texas
Verified Purchase:Yes
I have 4 v4. And the new pan cam has a lag slow response I’m very unhappy
Response from wyze.comBy WyzeMaribeth, October 30, 2025
Hi there! Thank you for sharing this feedback. I’m sorry to hear about the lag on your Wyze Cam Pan v4. You can try the connectivity steps here: https://support.wyze.com/hc/en-us/articles/40297473550235-Wyze-Cam-Pan-v4-Connectivity-Troubleshooting
If you have not, could you please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help further? Thank you!
If you have not, could you please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help further? Thank you!
Written by a customer while visiting wyze.com
Posted by: Chad
from Two Harbors MN
Verified Purchase:Yes
We were a bit disappointed in how laggy the movement is. The camera is 10ft away from a stand alone wifi point with 100mbs available. When we go to move it in 4k it will lock up the feed. If we downgrade to 340k video it will work fine. We are waiting for an update to remedy this.
I know it is new and hopefully it will get better.
I know it is new and hopefully it will get better.
Response from wyze.comBy WyzeMay, October 30, 2025
Hi there, thank you for sharing your experience and for your patience! We understand how frustrating it can be when the camera feed lags, especially at 4K, even with a strong Wi-Fi connection. Your feedback is really helpful and will be shared with our team as they work on improvements. If you have not, could you please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help with the concerns you have? We would love to hear from you further so we may help out.
Written by a customer while visiting wyze.com
Customer Rating
2
:-( Doesn’t work where previous pan cam did!
on October 31, 2025
Posted by: EG
from Redmond, Wa
Verified Purchase:Yes
I think that it picks up interference from Wyze bulbs. I’d like to mount it under an eave just above an outdoor light with a Wyze bulb installed and it loses signal. The v4 says it has a strong WiFi connection as long as I’m 3-4’ away from the bulb. The issue seems to be within 1-2 feet. Checked multiple locations/bulbs and same result. Haven’t tried other brand bulbs to confirm it is all smart bulbs or just Wyze.
I used to have an previous model Pan Cam in the same location and a Feit smart bulb in the light and that worked fine, it lasted years before the cam died (sad that the bulb outlasted the cam). Recently upgraded my router and consolidated to Wyze bulbs (one app to manage) thought I’d try the new pan cam too but it’s been a disappointment so far.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeJosan, October 31, 2025
Thank you for sharing your feedback, and we’re sorry to hear about the connection issues you’re experiencing near your Wyze Bulbs. We understand how frustrating it can be when interference affects your camera’s performance.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you’d like to speak with our team.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you’d like to speak with our team.
Written by a customer while visiting wyze.com
Customer Rating
5
I had the version 3 and upgraded to this one.
on November 2, 2025
Posted by: Anonymous
from Tampa Florida
Verified Purchase:Yes
Great camera. After I upgraded to this version I noticed that the camera loaded faster and the picture is great.
Written by a customer while visiting wyze.com
Posted by: Nova
from Ridley park, PA
Verified Purchase:Yes
It’s rated for 4k. But while on the option of monitoring four cameras in one page, I always defaulted to auto mode which is blurry and you cannot see much.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, November 3, 2025
Hello there! Thank you for sharing your feedback. To isolate the issue, please ensure that you have set the video resolution of your camera to 4K. You may set this under the live stream page of your camera in the Wyze app.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I genuinely love Wyze products and thought I would upgrade from my Pan v3 to the newer Pan v4. First one I received keep going offline. I received a replacement and same thing happened and I had to return it and go back to the v3
I would recommend this to a friend!
Response from wyze.comBy WyzeLawrence, November 3, 2025
Hi there, we are very sorry to hear this happened, and would like to look into why your camera is not behaving properly. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com