Customer reviews from wyze.com
Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Average customer rating
3.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
32
4 Stars
23
3 Stars
25
2 Stars
13
1 Star
23
55%of customers recommend this product.
(
49 out of
89)
Customer Reviews for Wyze - Cam Pan v4 Indoor/Outdoor Plug-In 4K Security Camera with 360 Pan/Tilt and Color Night Vision - White
Posted by: Kris chapin
Verified Purchase:Yes
I'm not particularly fond of it mostly because of the super bright light. I would far rather have my original cameras but I could not find them on your site
Written by a customer while visiting wyze.com
Posted by: Ginny
from New York
Verified Purchase:Yes
I love the 360 viewing but it was and still is a bit confusing to set up in terms of the "home" position but otherwise it's great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Awesome cam highly recommend. Crystal clear picture. Smart motion track is a big upgrade and is super helpful.
Written by a customer while visiting wyze.com
Posted by: JB
from South Carolina
Verified Purchase:Yes
This is a great camera, but the ability to reduce the video bandwidth can be a problem for people who have a data cap. It's neat that the camera will automatically set the bandwidth based on the network speed, but it is not good for me.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: M Boyce
from Denver, CO
Verified Purchase:Yes
Cam is awesome, great picture, app sucks... Having a very hard time getting things working correctly, even boosted my wifi signal..... Still issues,.
Written by a customer while visiting wyze.com
Posted by: Wyze user
from Lake of the Ozarks
Verified Purchase:Yes
To start the camera has been drove past 4 times by me since setup and not triggered a motion event for them yet, who knows if any other vehicles have been past. The spot light has yet to come on at night with motion events even though I have double checked to be sure that feature was activated in settings. The picture quality on events is at best 2k not 4k as advertised. So far severely disappointed with this camera.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 20, 2025
Hi there! We're sorry to hear about your experience with the Wyze Cam Pan v4. Let's address the issues you're facing step by step to improve your experience:
1. Motion Events Not Triggering
Here are some steps to ensure motion events are being recorded:
Update the Wyze App and Firmware:
Go to the Account tab in the Wyze app > About to check your app version.
Compare it with the latest version listed on our Release Notes & Firmware page. Update if necessary.
Check the camera’s firmware under Account > Firmware Update and update if available.
Enable Motion Detection:
Navigate to the camera’s settings > Event Recording.
Enable Motion and select All Events.
Tap Customize Detections and ensure the Tag and Notify columns are checked for Other Motion.
Adjust Detection Settings:
Go to Detection Settings in the camera’s settings.
Set Motion Sensitivity to High.
Disable the Detection Zone temporarily for testing.
Check Notifications:
Ensure notifications are enabled in the camera’s settings under Notifications.
Also, enable Push Notifications in the Wyze app under Account > Notifications.
Power Cycle the Camera:
Unplug the camera for 5-10 seconds and plug it back in.
Factory Reset (if needed):
Remove the microSD card (if inserted).
Hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once it flashes red, set up the camera as new.
2. Spotlight Not Activating
To ensure the spotlight works with motion detection:
Toggle the Spotlight:
In the live stream, tap the spotlight icon to turn it on/off and test its functionality.
Enable Spotlight for Motion:
Go to Spotlight Settings in the camera’s settings.
Enable Motion and select All Motion.
Test Motion Trigger:
Create movement in front of the camera to test if the spotlight activates.
3. Picture Quality Concerns
The Wyze Cam Pan v4 supports 4K Ultra HD quality. If the image quality appears lower:
Check Streaming Quality:
In the live stream, ensure the quality is set to HD or 4K.
Lighting Conditions:
Ensure the area is well-lit or use the spotlight for better clarity at night.
Firmware Update:
Ensure the camera’s firmware is up to date, as updates may improve performance.
If these steps do not resolve the issues, please let us know. We want to ensure you have the best experience with your Wyze Cam Pan v4. If needed, you can also explore the product details or purchase options here.
1. Motion Events Not Triggering
Here are some steps to ensure motion events are being recorded:
Update the Wyze App and Firmware:
Go to the Account tab in the Wyze app > About to check your app version.
Compare it with the latest version listed on our Release Notes & Firmware page. Update if necessary.
Check the camera’s firmware under Account > Firmware Update and update if available.
Enable Motion Detection:
Navigate to the camera’s settings > Event Recording.
Enable Motion and select All Events.
Tap Customize Detections and ensure the Tag and Notify columns are checked for Other Motion.
Adjust Detection Settings:
Go to Detection Settings in the camera’s settings.
Set Motion Sensitivity to High.
Disable the Detection Zone temporarily for testing.
Check Notifications:
Ensure notifications are enabled in the camera’s settings under Notifications.
Also, enable Push Notifications in the Wyze app under Account > Notifications.
Power Cycle the Camera:
Unplug the camera for 5-10 seconds and plug it back in.
Factory Reset (if needed):
Remove the microSD card (if inserted).
Hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once it flashes red, set up the camera as new.
2. Spotlight Not Activating
To ensure the spotlight works with motion detection:
Toggle the Spotlight:
In the live stream, tap the spotlight icon to turn it on/off and test its functionality.
Enable Spotlight for Motion:
Go to Spotlight Settings in the camera’s settings.
Enable Motion and select All Motion.
Test Motion Trigger:
Create movement in front of the camera to test if the spotlight activates.
3. Picture Quality Concerns
The Wyze Cam Pan v4 supports 4K Ultra HD quality. If the image quality appears lower:
Check Streaming Quality:
In the live stream, ensure the quality is set to HD or 4K.
Lighting Conditions:
Ensure the area is well-lit or use the spotlight for better clarity at night.
Firmware Update:
Ensure the camera’s firmware is up to date, as updates may improve performance.
If these steps do not resolve the issues, please let us know. We want to ensure you have the best experience with your Wyze Cam Pan v4. If needed, you can also explore the product details or purchase options here.
Written by a customer while visiting wyze.com
Posted by: Ambar
from PR
Verified Purchase:Yes
keeps reverting back to home waypoint after 10 seconds.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Amy
from Indiana
Verified Purchase:Yes
I am disappointed. It does not stay connected. I have tried all the things and it will only connect for about 5 minutes at a time.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 23, 2025
Hello and thank you for your valuable feedback! We are constantly striving to improve our products to better serve our users. We appreciate your suggestion and will be forwarding it to our team for future consideration. If you have any questions, concerns, or would like to discuss your feedback further, please don’t hesitate to reach out to our Wizards team (https://support.wyze.com/). Thank you, and have a wonderful day!
Written by a customer while visiting wyze.com