Hi there! We're sorry to hear about your experience with the Wyze Cam Pan v4. Let's address the issues you're facing step by step to improve your experience:

1. Motion Events Not Triggering
Here are some steps to ensure motion events are being recorded:
Update the Wyze App and Firmware:

Go to the Account tab in the Wyze app > About to check your app version.
Compare it with the latest version listed on our Release Notes & Firmware page. Update if necessary.
Check the camera’s firmware under Account > Firmware Update and update if available.

Enable Motion Detection:
Navigate to the camera’s settings > Event Recording.
Enable Motion and select All Events.
Tap Customize Detections and ensure the Tag and Notify columns are checked for Other Motion.

Adjust Detection Settings:
Go to Detection Settings in the camera’s settings.
Set Motion Sensitivity to High.
Disable the Detection Zone temporarily for testing.

Check Notifications:
Ensure notifications are enabled in the camera’s settings under Notifications.
Also, enable Push Notifications in the Wyze app under Account > Notifications.

Power Cycle the Camera:
Unplug the camera for 5-10 seconds and plug it back in.

Factory Reset (if needed):
Remove the microSD card (if inserted).
Hold the setup button on the bottom of the camera for 10-20 seconds until the status light turns solid red.
Once it flashes red, set up the camera as new.

2. Spotlight Not Activating
To ensure the spotlight works with motion detection:

Toggle the Spotlight:
In the live stream, tap the spotlight icon to turn it on/off and test its functionality.
Enable Spotlight for Motion:
Go to Spotlight Settings in the camera’s settings.
Enable Motion and select All Motion.

Test Motion Trigger:
Create movement in front of the camera to test if the spotlight activates.

3. Picture Quality Concerns
The Wyze Cam Pan v4 supports 4K Ultra HD quality. If the image quality appears lower:

Check Streaming Quality:
In the live stream, ensure the quality is set to HD or 4K.

Lighting Conditions:
Ensure the area is well-lit or use the spotlight for better clarity at night.

Firmware Update:
Ensure the camera’s firmware is up to date, as updates may improve performance.

If these steps do not resolve the issues, please let us know. We want to ensure you have the best experience with your Wyze Cam Pan v4. If needed, you can also explore the product details or purchase options here.

Thanks so much for your feedback! We’re always looking for ways to improve our products, and your suggestion will definitely be forwarded to our team for review. If you have any additional questions or would like to discuss your feedback in more depth, please reach out to our Wizards team (https://support.wyze.com/). We appreciate you and hope you have a fantastic day!