Hi there,

Thank you for contacting us. We are sorry to hear about your experience with the Philips Lady Shaver. We would like to suggest you to go through the points below on how to use Philips SatinShave. You can use the shaving foil to trim and shave your body hair below the neckline, for example armpits, arms, legs and bikini area (with a trimming comb). When using the device in the intimate area (the outside and inside of outer labia), ensure you attach the trimming comb to the shaving head. The product is suitable for use in the bath or shower, but you can also use it dry. Use the appliance on clean skin. You can exfoliate your skin a few days before shaving. Exfoliating removes the dead skin around your hair follicles and makes it easier to remove hair. For best results, use the product dry to trim hairs. Place the product on your body, so the attachment or accessory is in complete contact with the skin. Move the product slowly against the direction of hair growth. Allow the product to obtain catch all the hairs for a smooth result. When you use the product on sensitive areas, stretch the skin with your free hand. When you use it on your underarms, raise your arm and put your hand on the back of your head to stretch the skin. When using the device on wet skin, rinse the head regularly to remove hairs and ensure it continues gliding smoothly over your skin. Make sure your skin is thoroughly wet with water. Gently pat your skin dry after use. Consider wet hairs tend to stick more to the skin. If you want to use creams or body lotion, apply them after you have used the product. Please refer to the video below for more information on epilating or shaving when dry.

We hope this makes your experience better. If not, please reach out to us via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon!

Best regards,
Philips Consumer Care