Hi there,

Thank you for taking the time to share your review with us. We're sorry to hear that you had a less than satisfactory experience with our Philips Lady Shaver Series 8000.

For a comfortable feeling and smooth movements, you may use the appliance on wet skin. During wet use, rinse the head regularly to remove hairs and ensure that it continues to glide smoothly over your skin.

Make sure your skin is completely wet with water. Hair longer than 5/32in. (4 mm) should be trimmed to 1/8in. (3mm) for best results.

It is important to check that the appliance head is not dirty, damaged, or worn out. A faulty appliance head will cause skin irritation or worse. If it is damaged, it needs to be replaced immediately. Clean your skin before you begin your session.

Make sure to exfoliate your skin one day before epilating to get rid of dead skin around your hair follicles, which will make hair removal easier. Try to avoid over-exfoliating any particular area. Refrain from going over the same spot too frequently. Instead of rubbing your skin dry after cleansing, gently pat it dry.

As aftercare, apply an (alcohol-free) Aloe Vera cream/lotion or a moisturizer for its cooling and soothing properties. Epilate in the evening to allow your skin to settle during the night and to have smooth legs the next day.

If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X(@P hilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon!

Best regards,
Philips Consumer Care