Customer reviews from myQ.com
Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Average customer rating
4.4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
120
4 Stars
27
3 Stars
16
2 Stars
7
1 Star
6
82%of customers recommend this product.
(
56 out of
68)
Customer Reviews for Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Posted by: Sonya
from Waltham ma
Verified Purchase:Yes
The doorbell is good but only records if triggered by a something nearby triggering it. Not like ring where you can go and look over last 24 hours of footage. Otherwise easy install, works well but not being able to review video footage in the case a neighbor has been burgled or a lost dog it’s not as good as a ring cam.
Response from myQ.comBy TSC Technical Support, July 15, 2026
Hi Sonya. Thank you for your review on the Video Doorbell. Motion Events are recordings of activity that happened in the Camera's field of view and are available during the 30-day free trial period, then are only accessible with a video subscription plan. Note: Motion Events will only be recorded when Motion Recording is enabled on the Camera Settings page of the myQ app.
For more information on motion events, please visit https://support.chamberlaingroup.com/s/article/How-to-view-Motion-Events-in-the-myQ-app
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
For more information on motion events, please visit https://support.chamberlaingroup.com/s/article/How-to-view-Motion-Events-in-the-myQ-app
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
Written by a customer while visiting myQ.com
Posted by: CandyCane
Verified Purchase:Yes
This is exactly what I expected to be, and I am very pleased
Written by a customer while visiting myQ.com
Posted by: TerriF
from Kansas
Verified Purchase:Yes
Its fine. Little hard to install than expected and due to the doorbell location the video is ok but not wow. This review functionality does not work properly.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical support, July 14, 2026
Hi Terri. Thank you for sharing your feedback. We're glad to hear that the product is working for you overall, though we're sorry to learn that the installation was more challenging than expected. We appreciate you bringing the review functionality issue to our attention. Feedback like this helps us identify areas where we can improve both our products and the overall customer experience.
Thank you for choosing our product and for taking the time to share your honest feedback. Your comments are valuable and will be shared with the appropriate teams for review. If you ever need any assistance, we're happy to assist you at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Thank you for choosing our product and for taking the time to share your honest feedback. Your comments are valuable and will be shared with the appropriate teams for review. If you ever need any assistance, we're happy to assist you at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Written by a customer while visiting myQ.com
Posted by: Beardo70
from Indiana
Verified Purchase:Yes
This new doorbell is 10 times better than my old Ring doorbell. Much clearer picture and picks up thing much sooner that Ring did. Would highly recommend
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: PiSigma
from North Carolina
Verified Purchase:Yes
Installation was easy. Most of the software setup went well except I had an issue with the audio and setting up a co-owner. There is no user manual for the MyQ app. My First call to Support connected me with someone who's connection was very poor. I called back and got the first problem solved. Then discovered the user situation and had to call back again. A user manual would have probably allowed me to figure these out on my own.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical support, July 14, 2026
Thank you for taking the time to share your experience. We’re pleased to hear that the installation process was straightforward and that most of the setup went smoothly. However, we apologize for the challenges you encountered with the audio settings, adding a co-owner, and the support experience.
We understand how valuable clear setup documentation can be, especially when configuring app features and user permissions. Your feedback regarding the lack of a user manual for the myQ app is appreciated, as having more detailed guidance available could help customers resolve many common questions without the need to contact support.
We're also sorry to hear that your initial call was impacted by poor connection quality. While we're glad a follow-up call helped address some of your concerns, we recognize that needing to contact support multiple times can be frustrating.
Feedback like yours is important to us and helps identify opportunities to improve both our support resources and overall customer experience. Thank you for choosing our product and for providing thoughtful suggestions that can help us better serve our customers in the future.
We understand how valuable clear setup documentation can be, especially when configuring app features and user permissions. Your feedback regarding the lack of a user manual for the myQ app is appreciated, as having more detailed guidance available could help customers resolve many common questions without the need to contact support.
We're also sorry to hear that your initial call was impacted by poor connection quality. While we're glad a follow-up call helped address some of your concerns, we recognize that needing to contact support multiple times can be frustrating.
Feedback like yours is important to us and helps identify opportunities to improve both our support resources and overall customer experience. Thank you for choosing our product and for providing thoughtful suggestions that can help us better serve our customers in the future.
Written by a customer while visiting myQ.com
Posted by: No doorbell
from Fla
Verified Purchase:Yes
The video on the doorbell camera is amazing the only problem of it is it will not work with my existing doorbell it only chimes outside the house which is pointless because the purpose of a doorbell is to alert the people inside the house as somebody's at the door. I wish it would work with my digital doorbell the setting is set the digital but it's still does not activate the doorbell in the house. I should not have to buy the additional doorbell to ring inside my house that I have to plug in a receptacle
No, I would not recommend this to a friend.
Response from myQ.comBy TSC Technical Support, July 14, 2026
Hello Edward. Thank you for your review of the myQ Video Doorbell. We’re sorry to hear about your experience. Please check your email for a message we have sent with further information. Thank you.
Written by a customer while visiting myQ.com
Posted by: Stephanotis
from Greenville, SC
Verified Purchase:Yes
The time recorded on the videos is not correct and I don't know how to fix it.
Response from myQ.comBy TSC Technical Support, July 13, 2026
Hello Stephanie! Thank you for your review on the myQ Video Doorbell. We're sorry to hear of your experience with the time stamps on your event recordings, we would be happy to help.
If your event history does not match your local time, confirm that your phone’s time zone settings are correct. Restart the myQ app after updating the time zone to ensure changes take effect.
For further information, please visit https://support.chamberlaingroup.com/s/article/MyQ-Home-Control-App-Website-Time-for-alert-event-is-different-from-local-time-or-wrong-1484145684227
If you ever need technical assistance or have additional questions, please don't hesitate to contact our Customer Support team at 1-800-528-9131. We are available Monday through Friday, 5:00 AM–6:00 PM MST and are always happy to help.
Thank you again for your feedback and for choosing myQ.
If your event history does not match your local time, confirm that your phone’s time zone settings are correct. Restart the myQ app after updating the time zone to ensure changes take effect.
For further information, please visit https://support.chamberlaingroup.com/s/article/MyQ-Home-Control-App-Website-Time-for-alert-event-is-different-from-local-time-or-wrong-1484145684227
If you ever need technical assistance or have additional questions, please don't hesitate to contact our Customer Support team at 1-800-528-9131. We are available Monday through Friday, 5:00 AM–6:00 PM MST and are always happy to help.
Thank you again for your feedback and for choosing myQ.
Written by a customer while visiting myQ.com
Posted by: rcwally
Verified Purchase:Yes
Followed all the instructions and external suggestions but could not get the unit to connect to m internet. Sent it back.
Response from myQ.comBy TSC Technical Support, July 13, 2026
Hello Robert! Thank you for sharing your review on the myQ Video Doorbell. We're sorry to hear of your experience with initial setup and connecting to your home network. We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
Written by a customer while visiting myQ.com