Customer reviews from myQ.com
Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Average customer rating
4.4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
120
4 Stars
28
3 Stars
16
2 Stars
8
1 Star
7
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Posted by: Ty111
from California
Verified Purchase:Yes
Installation is simple, video is very clear.
Use the existing wire so I don’t have to charge the battery.
Use the existing wire so I don’t have to charge the battery.
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: Pink
from Il
Verified Purchase:Yes
The battery doesn’t last long at all. I have to charge r multiple times a week. Not convenient at all very disappointed
Response from myQ.comBy TSC Technical support, July 16, 2026
Thank you for sharing your feedback with us. We're sorry to hear that the battery life has not met your expectations and understand how frustrating it can be to recharge the doorbell multiple times each week.
Battery performance can be affected by factors such as motion activity, live view usage, notification frequency, and environmental conditions. However, we understand that convenience is an important part of the overall experience, and we're disappointed to hear the product has not provided that for you.
Lowering motion sensitivity and ensuring there is a strong Wi-Fi connection can improve battery performance. If you have an active video subscription you also have the ability to create detection zones, which can also extend your battery life. Should you need any additional assistance, we're happy to help at social@myq.com or call us at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Battery performance can be affected by factors such as motion activity, live view usage, notification frequency, and environmental conditions. However, we understand that convenience is an important part of the overall experience, and we're disappointed to hear the product has not provided that for you.
Lowering motion sensitivity and ensuring there is a strong Wi-Fi connection can improve battery performance. If you have an active video subscription you also have the ability to create detection zones, which can also extend your battery life. Should you need any additional assistance, we're happy to help at social@myq.com or call us at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Written by a customer while visiting myQ.com
Posted by: Ohio guy
from Ohio
Verified Purchase:Yes
Easy to set up and use. Great picture. Always asks for feedback to fine tune what it sees.
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: Sonya
from Waltham ma
Verified Purchase:Yes
The doorbell is good but only records if triggered by a something nearby triggering it. Not like ring where you can go and look over last 24 hours of footage. Otherwise easy install, works well but not being able to review video footage in the case a neighbor has been burgled or a lost dog it’s not as good as a ring cam.
Response from myQ.comBy TSC Technical Support, July 15, 2026
Hi Sonya. Thank you for your review on the Video Doorbell. Motion Events are recordings of activity that happened in the Camera's field of view and are available during the 30-day free trial period, then are only accessible with a video subscription plan. Note: Motion Events will only be recorded when Motion Recording is enabled on the Camera Settings page of the myQ app.
For more information on motion events, please visit https://support.chamberlaingroup.com/s/article/How-to-view-Motion-Events-in-the-myQ-app
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
For more information on motion events, please visit https://support.chamberlaingroup.com/s/article/How-to-view-Motion-Events-in-the-myQ-app
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
Written by a customer while visiting myQ.com
Posted by: CandyCane
Verified Purchase:Yes
This is exactly what I expected to be, and I am very pleased
Written by a customer while visiting myQ.com
Posted by: TerriF
from Kansas
Verified Purchase:Yes
Its fine. Little hard to install than expected and due to the doorbell location the video is ok but not wow. This review functionality does not work properly.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical support, July 14, 2026
Hi Terri. Thank you for sharing your feedback. We're glad to hear that the product is working for you overall, though we're sorry to learn that the installation was more challenging than expected. We appreciate you bringing the review functionality issue to our attention. Feedback like this helps us identify areas where we can improve both our products and the overall customer experience.
Thank you for choosing our product and for taking the time to share your honest feedback. Your comments are valuable and will be shared with the appropriate teams for review. If you ever need any assistance, we're happy to assist you at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Thank you for choosing our product and for taking the time to share your honest feedback. Your comments are valuable and will be shared with the appropriate teams for review. If you ever need any assistance, we're happy to assist you at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.
Written by a customer while visiting myQ.com
Posted by: Beardo70
from Indiana
Verified Purchase:Yes
This new doorbell is 10 times better than my old Ring doorbell. Much clearer picture and picks up thing much sooner that Ring did. Would highly recommend
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: PiSigma
from North Carolina
Verified Purchase:Yes
Installation was easy. Most of the software setup went well except I had an issue with the audio and setting up a co-owner. There is no user manual for the MyQ app. My First call to Support connected me with someone who's connection was very poor. I called back and got the first problem solved. Then discovered the user situation and had to call back again. A user manual would have probably allowed me to figure these out on my own.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical support, July 14, 2026
Thank you for taking the time to share your experience. We’re pleased to hear that the installation process was straightforward and that most of the setup went smoothly. However, we apologize for the challenges you encountered with the audio settings, adding a co-owner, and the support experience.
We understand how valuable clear setup documentation can be, especially when configuring app features and user permissions. Your feedback regarding the lack of a user manual for the myQ app is appreciated, as having more detailed guidance available could help customers resolve many common questions without the need to contact support.
We're also sorry to hear that your initial call was impacted by poor connection quality. While we're glad a follow-up call helped address some of your concerns, we recognize that needing to contact support multiple times can be frustrating.
Feedback like yours is important to us and helps identify opportunities to improve both our support resources and overall customer experience. Thank you for choosing our product and for providing thoughtful suggestions that can help us better serve our customers in the future.
We understand how valuable clear setup documentation can be, especially when configuring app features and user permissions. Your feedback regarding the lack of a user manual for the myQ app is appreciated, as having more detailed guidance available could help customers resolve many common questions without the need to contact support.
We're also sorry to hear that your initial call was impacted by poor connection quality. While we're glad a follow-up call helped address some of your concerns, we recognize that needing to contact support multiple times can be frustrating.
Feedback like yours is important to us and helps identify opportunities to improve both our support resources and overall customer experience. Thank you for choosing our product and for providing thoughtful suggestions that can help us better serve our customers in the future.
Written by a customer while visiting myQ.com