Customer reviews from myQ.com
Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Average customer rating
4.5
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
114
4 Stars
27
3 Stars
15
2 Stars
5
1 Star
4
85%of customers recommend this product.
(
52 out of
61)
Customer Reviews for Chamberlain - myQ Video Doorbell | 2K Camera, Battery/Wired, Color Night Vision, Live View with 2-Way Talk, Motion Detection & Alerts - Black
Posted by: JP56
Verified Purchase:Yes
Installation was simple and straightforward, however I had to replace my transformer to a 24 volt/40VA since this was a second video doorbell.
Written by a customer while visiting myQ.com
Posted by: GregW
from MyQ online
Verified Purchase:Yes
I originally had a Ring doorbell camera. It would only alert on me. This was not acceptable. I saw the MyQ doorbell camera on sale and decided to try it out. It works great and identifies more people than myself.
I am very satisfied with my choice to purchase the MyQ doorbell.
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Customer Rating
3
Poor security alert immediate video and talk view
on July 20, 2026
Posted by: Billy712
Verified Purchase:Yes
I purchased MyQ Video doorbell. Disappointed that when doorbell is rung video and talk option does not pop-up on phone screen to view person at door and talk to them
Response from myQ.comBy TSC Technical Support, July 20, 2026
Hello Billy. Thank you for taking the time to share your review of the myQ Video Doorbell. We're sorry to hear that the product has not fully met your expectations, and we'd be happy to provide some additional information regarding how the doorbell call feature works.
When a visitor presses the doorbell button, the device will sound a chime and send a notification to the account owner, any designated Co-Owners, and any mobile devices currently signed in to the owner's myQ account. The notification will prompt the user to tap and view who is at the door.
Once the notification is received, the account owner has up to 30 seconds to tap the alert and open the myQ app to answer the call. If the call is not answered within that timeframe, the event will be recorded and saved automatically.
For customers with an active video subscription, these recordings can be accessed at any time through the History section of the myQ app.
We truly appreciate you taking the time to share your feedback and suggestions. Customer input plays an important role in helping us improve our products and services, and your comments will be shared with our myQ team for consideration.
If you have any questions or need additional assistance, please feel free to contact our Customer Support team at 1-800-528-9131. Representatives are available Monday through Friday, 5:00 AM to 6:00 PM MST, and we're always happy to help.
Thank you for being a valued myQ customer.
When a visitor presses the doorbell button, the device will sound a chime and send a notification to the account owner, any designated Co-Owners, and any mobile devices currently signed in to the owner's myQ account. The notification will prompt the user to tap and view who is at the door.
Once the notification is received, the account owner has up to 30 seconds to tap the alert and open the myQ app to answer the call. If the call is not answered within that timeframe, the event will be recorded and saved automatically.
For customers with an active video subscription, these recordings can be accessed at any time through the History section of the myQ app.
We truly appreciate you taking the time to share your feedback and suggestions. Customer input plays an important role in helping us improve our products and services, and your comments will be shared with our myQ team for consideration.
If you have any questions or need additional assistance, please feel free to contact our Customer Support team at 1-800-528-9131. Representatives are available Monday through Friday, 5:00 AM to 6:00 PM MST, and we're always happy to help.
Thank you for being a valued myQ customer.
Written by a customer while visiting myQ.com
Customer Rating
3
Doorbell is not charging wired to old doorbell
on July 19, 2026
Posted by: JoeM
from Naples, FL
Doorbell is not charging wired to old doorbell wiring.
The doorbell button the Q operates the doorbell but doesn't charge the battery.
I bought another Q and it has the same issue.
Wires are connected to the back of the door bell. When I test the wires together the doorbell rings
I know they are live.
The doorbell button the Q operates the doorbell but doesn't charge the battery.
I bought another Q and it has the same issue.
Wires are connected to the back of the door bell. When I test the wires together the doorbell rings
I know they are live.
Response from myQ.comBy TSC Technical Support, July 20, 2026
Hi Josep. Thank you for taking the time to share your feedback on the myQ Video Doorbell. We’re sorry to hear about your experience. Please check your email for a message we have sent with further information. Thank you.
Written by a customer while visiting myQ.com
Posted by: Reed52
from Jackson Mi
Verified Purchase:Yes
Purchased and installed my MyQ video Doorbell Camera. Installation (wired) was straightforward and simple. Doorbell and Camera work as advertised, however I cannot review any video events taken by the camera. I have the "Ultimate" Subscription, which covers all 5 of my cameras, and I can review videos in my "History" of 4 cameras, but not my doorbell Camera. Why is this?? This camera records videos but will not let me view them. This is very frustrating, and I would like a solution!! 🙁
No, I would not recommend this to a friend.
Response from myQ.comBy TSC Technical Support, July 20, 2026
Hello Reed. Thank you for taking the time to share your feedback about the myQ Video Doorbell. We’re sorry to hear about your experience. Please check your email for a message we have sent with further information. Thank you.
Written by a customer while visiting myQ.com
Posted by: Debster
Verified Purchase:Yes
The tiny screws need to be a bit bigger, but that was the only difficulty we faced!!
Written by a customer while visiting myQ.com
Customer Rating
5
Love the product. Easy install. Good video quality
on July 17, 2026
Posted by: Ingrid
from MD
Verified Purchase:Yes
Purchased video doorbell and garage opener. Great product.
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: Outside camera
Verified Purchase:Yes
No one could hear me speaking. Awaiting replacement
I would recommend this to a friend!
Response from myQ.comBy TSC Technical Support, July 17, 2026
Hello Melanie! We're sorry for your experience with the myQ Video Doorbell. We're glad we were able to help and provide a resolution and replacement. Your order is on its way and will be delivered by end of day. We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
Written by a customer while visiting myQ.com