Hello Melanie! We're sorry for your experience with the myQ Video Doorbell. We're glad we were able to help and provide a resolution and replacement. Your order is on its way and will be delivered by end of day. We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.

Thank you for sharing your feedback with us. We're sorry to hear that the battery life has not met your expectations and understand how frustrating it can be to recharge the doorbell multiple times each week.
Battery performance can be affected by factors such as motion activity, live view usage, notification frequency, and environmental conditions. However, we understand that convenience is an important part of the overall experience, and we're disappointed to hear the product has not provided that for you.
Lowering motion sensitivity and ensuring there is a strong Wi-Fi connection can improve battery performance. If you have an active video subscription you also have the ability to create detection zones, which can also extend your battery life. Should you need any additional assistance, we're happy to help at social@myq.com or call us at 800-528-5880. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST. Thank you for choosing myQ.