Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Stainless Steel
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
21
4 Stars
14
3 Stars
5
2 Stars
1
1 Star
2
81%of customers recommend this product.
(
29 out of
36)
Customer Reviews for KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Stainless Steel
Customer Rating
1
2nd fridge with no water or ice makers that works
on December 27, 2025
Posted by: Bad kitchaid
from Colorado
[This review was collected as part of a promotion.] This is our second one we have received that the water or ice maker doesn’t work
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator.
To fix a non-producing ice maker, systematically check these solutions:
Ice Maker Producing but Not Dispensing?
Perform a Hard Reset: Unplug the refrigerator for 60 seconds, plug it back in, and wait 2-4 hours for the ice maker to cycle and drop the first batch.
Is the Ice Maker Operational?
Ensure the power switch/setting is "On." Perform a Soft Reset using the dedicated reset button, or do a Power Cycle (unplug for one minute).
If the unit is on but not connected to water, it can cause persistent buzzing/clicking, excessive cooling, and food freezing.
Water Filter Check: Recent Replacement?
Verify the new filter is properly seated and locked (look for a click/no leaks). To isolate, remove the filter and check the water dispenser. If water flows, reinstall the filter correctly.
Water Supply System Integrity?
Check for proper connection to a cold water line (usually 1/4-inch tubing). Crucially, inspect the tubing behind the unit for a kink or pinch caused by pushing the refrigerator back; straighten any bends.
Water Filter Lifespan?
Replace the water filter every six months or when the indicator light is on. A clogged filter is a primary cause of low ice production and slow water dispensing. Use genuine filters.
Was the Water Filter System Flushed?
Flushing after a new filter is mandatory to remove air and carbon fines. Unflushed systems can cause sputtering, small/hollow ice cubes, or cloudy water. Flush 1-4 gallons (refer to filter instructions).
Non-Dispenser Models: Discard the first three full bins of ice after replacing the filter.
Review How to Flush the Water System in a Refrigerator for more information.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 889167
We look forward to speaking with you.
Christy T
To fix a non-producing ice maker, systematically check these solutions:
Ice Maker Producing but Not Dispensing?
Perform a Hard Reset: Unplug the refrigerator for 60 seconds, plug it back in, and wait 2-4 hours for the ice maker to cycle and drop the first batch.
Is the Ice Maker Operational?
Ensure the power switch/setting is "On." Perform a Soft Reset using the dedicated reset button, or do a Power Cycle (unplug for one minute).
If the unit is on but not connected to water, it can cause persistent buzzing/clicking, excessive cooling, and food freezing.
Water Filter Check: Recent Replacement?
Verify the new filter is properly seated and locked (look for a click/no leaks). To isolate, remove the filter and check the water dispenser. If water flows, reinstall the filter correctly.
Water Supply System Integrity?
Check for proper connection to a cold water line (usually 1/4-inch tubing). Crucially, inspect the tubing behind the unit for a kink or pinch caused by pushing the refrigerator back; straighten any bends.
Water Filter Lifespan?
Replace the water filter every six months or when the indicator light is on. A clogged filter is a primary cause of low ice production and slow water dispensing. Use genuine filters.
Was the Water Filter System Flushed?
Flushing after a new filter is mandatory to remove air and carbon fines. Unflushed systems can cause sputtering, small/hollow ice cubes, or cloudy water. Flush 1-4 gallons (refer to filter instructions).
Non-Dispenser Models: Discard the first three full bins of ice after replacing the filter.
Review How to Flush the Water System in a Refrigerator for more information.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 889167
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Replaced because other new one wouldn’t make ice.
on December 30, 2025
Posted by: Disappointed in iowa
from Iowa
[This review was collected as part of a promotion.] Handles don’t match the other appliances. Kind of disappointing, especially for my wife. But at least the icemaker works now!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Review
on January 20, 2026
Posted by: Roly-poly
from Visalia,Ca
[This review was collected as part of a promotion.] I bought my kitchenAid refrigerator because I love the size and it matched with my dishwasher which I love which is also a kitchenette. The next thing I will do when my stove stops working is to buy a KitchenAid stoves. KitchenAid is the best all my appliances are KitchenAid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Really nice features
on January 28, 2026
Posted by: Fj1msudog
from Opelika, AL
[This review was collected as part of a promotion.] Bought this refrigerator to replace a competitors refrigerator that was only 4 years old. It’s a great design with really nice features. Good storage location and really like the pull out shelf. Makes it easier to remove heavy items stored on the shelf. Keeps all the products stored cold.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Almost the same as the last one I had
on February 16, 2026
Posted by: Harley 15
from Fond du Lac,Wis.
[This review was collected as part of a promotion.] I bought this to replace my last fridge it’s almost the same last one was 13 years old. I like the large ice capacity i just wish the doors would stay wide open so you can get the draws open easier.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great setup and design
on February 25, 2026
Posted by: HF Idaho
from Nampa, Idaho
[This review was collected as part of a promotion.] I bought it 2 months ago and have enjoyed the design and layout. It works perfect for our needs. Glad to get back to having a bottom freezer. Very roomy in the fridge and freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Adequate Refrigerator
on March 19, 2026
Posted by: DZAR
from Washington
[This review was collected as part of a promotion.] We like: Refrigerator has lots of room. Nice adjustable shelves. We like the compartments in the freezer and having a place for pizzas.
We aren't thrilled: water dispenser is considerable distance toward outside of opening and doesn't allow for much space to put a glass. Often end up dripping water when stop filling glass if just pull glass away from dispenser. I ended up pushing the dispenser with my hand instead of the glass in order to compensate for this. Wish doors closed easier. You have make sure they have closed as simply pushing them does not necessarily close them all the way. The lights are fairly dim in the platinum interior.
We aren't thrilled: water dispenser is considerable distance toward outside of opening and doesn't allow for much space to put a glass. Often end up dripping water when stop filling glass if just pull glass away from dispenser. I ended up pushing the dispenser with my hand instead of the glass in order to compensate for this. Wish doors closed easier. You have make sure they have closed as simply pushing them does not necessarily close them all the way. The lights are fairly dim in the platinum interior.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Quality Refrigerator
on March 27, 2026
Posted by: dayton526
from Mesa, AZ
[This review was collected as part of a promotion.] I bought this refrigerator 3 months ago and am very pleased with the high quality of the KitchenAid brand. This refrigerator hold a lot of stuff and I love the double door with the bottom freezer. Owned another brand (I won't mention) and it was not near the quality of the KitchenAid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com