Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Stainless Steel
Average customer rating
3.7
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
7
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
3
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Stainless Steel
Customer Rating
1
Very Disappointed
on November 17, 2025
Posted by: Problem11
from Virginia
[This review was collected as part of a promotion.] Had it a week- doors uneven; interior damage; very dim lights in both refrigerator and freezer
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Please review the following troubleshooting:
Is the refrigerator level? It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
In addition to your Owner's Manual and Installation Instructions, here are some other tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Check to make sure the floor under the refrigerator is also level. If the floor is not level, shims may need to be used.
Are there any food items being stored in the doors?
The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. Adding food to the doors will help properly align the doors.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/64227i4Lo or Direct Message on Instagram at http://spr.ly/64247i4Lq. When responding, please include your contact information and reference Case # 842314.
We look forward to speaking with you.
Jacob W
Is the refrigerator level? It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.
In addition to your Owner's Manual and Installation Instructions, here are some other tips for leveling the refrigerator:
Use a level to make sure the refrigerator is level from side to side and front to back.
Check to make sure the floor under the refrigerator is also level. If the floor is not level, shims may need to be used.
Are there any food items being stored in the doors?
The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. Adding food to the doors will help properly align the doors.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/64227i4Lo or Direct Message on Instagram at http://spr.ly/64247i4Lq. When responding, please include your contact information and reference Case # 842314.
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great looking fridge with lots of space
on November 26, 2025
Posted by: Lil Steven
from Austin, TX
[This review was collected as part of a promotion.] We have had this for about a month and couple not be happier. This fridge holds so much stuff. We went grocery shopping and it still looks empty. Also the water comes out of the machine ice cold.
I will say this fridge dents very very easily. If you have kids or even pets who hit the front of it, or place a magnet on it to hard it will leave a dent which is very disappointing. Also the ice maker is very loud when filling up. Sounds like a car with a bad belt. Hence why only 4 stars.
Besides that the functionality of the fridge is still worth every penny.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Features
on December 18, 2025
Posted by: DBarta
from Wisconsin
[This review was collected as part of a promotion.] I am very happy with the fridge itself, nice features and lots of space. My disappointment is in the French doors not closing without assistance. My previous same style Frigidaire doors would slowly close. i have gone thru and leveled the fridge and even allowed it to tilt back slightly and they still need assistance. With kids in the house it something we have to constantly monitor. I did reach out to where i purchased and they said its not common for the French doors to close automatically. I find that odd since my other units in a different brand closed just fine, something i wish i would of inquired about or payed closer attention too prior to purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Replaced because other new one wouldn’t make ice.
on December 30, 2025
Posted by: Disappointed in iowa
from Iowa
[This review was collected as part of a promotion.] Handles don’t match the other appliances. Kind of disappointing, especially for my wife. But at least the icemaker works now!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
older model
on January 2, 2026
Posted by: Angry Puppies
from Cleveland Ohio
We purchased the previous model of this fridge and totally regret it. We have had problems with cooling and the Ice maker has never worked properly from the first few months. We have had service come out 5+ times already before first 1 1/2 years of ownership. Kitchenaid has been horrible to deal with. The blame keeps being passed to others. There is no accountability from Kitchenaid for their Refrigerator that is a lemon.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 894241
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
AMAING FEATURES
on November 27, 2025
Posted by: VFYBNJ
from BHGK ,N
THE PRODUCTS IS GOOD,AMAZING AND WONDERFUL,COLOURFUK
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Spacious fridge
on November 12, 2025
Posted by: Condo301
from Clarksburg, MD
[This review was collected as part of a promotion.] Spacious fridge so far no issues the only thing that I don’t like is the see through plastic shelves and drawers they do not look like a good quality
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the features and the capacity
on November 12, 2025
Posted by: HVAC TECH
from Glenn Dale Maryland
[This review was collected as part of a promotion.] I bought this refrigerator about a month ago and will buy it again.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com