Customer reviews from kitchenaid.com
KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Black Ore
Average customer rating
4.1
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
31
4 Stars
16
3 Stars
5
2 Stars
3
1 Star
4
74%of customers recommend this product.
(
39 out of
53)
Customer Reviews for KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Black Ore
Customer Rating
5
Simple thoughtful interior design
on January 17, 2026
Posted by: EWCC
from Mt. Kisco, NY
[This review was collected as part of a promotion.] We bought this because the interior allowed for flexible shelf arrangements. Compared to other brands like GE. Cafe and profile.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good..
on January 21, 2026
Posted by: DW1234
from Wisconsin
[This review was collected as part of a promotion.] Love our counter depth fridge. So far we don’t have the water connected. Wish we could buy touch up paint in the mat black in case of accidental scratches. It does show hand prints so im trying to figure out what cloth to buy and what products work for that. Tad disappointed about freezer space. Will need to either vacuum save meats or get another small deep freezer (or just buy meals for the week which I’ve been doing).
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointment
on January 22, 2026
Posted by: CLSS
from Atlanta, GA
[This review was collected as part of a promotion.] I'm not happy with this purchase. The dimensions are the same as my previous refrigerator but it's storage capacity is so much smaller. Especially the freezer space. The ice maker is poorly designed. When the ice reaches capacity, the ice falls out of its storage container and lands on the bottom of the freezer. It's impossible to reach the bottom of the freezer to retrieve it. Ice maker is also very loud. The settings are on the side of the door and are very easy to accidently push. I've turned the refrigerator on "Sabbath" several times which turns off the ice and water feature. On the plus side, I do like the beverage pull out tray in the refrigerator and the doors provide ample storage for bottles, etc. but still would not recommend this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 22, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 905046
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com