Customer reviews from kitchenaid.com
KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Black Ore
Average customer rating
4.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
10
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Black Ore
Customer Rating
4
Great Refrigerator
on October 24, 2025
Posted by: Dingy
[This review was collected as part of a promotion.] Very happy with purchase so far but haven’t had it very long.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on November 6, 2025
Posted by: annette 79
[This review was collected as part of a promotion.] my refrigerator is very loud and I live in a small place. I'm not sure what to do about the problem, but I'm quite annoyed with the motor noise. I think something is wrong.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 835230.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
An attractive upgrade for our kitchen!
on November 18, 2025
Posted by: Buckeye Chuck
from Ohio
[This review was collected as part of a promotion.] We have been using our new KitchenAid refrigerator for less than a week, but so far this is a great ownership experience. It is so much of an appearance upgrade from the old black, basic model Maytag that it replaced. It was functioning well but was really outdated.
We went with the internal ice maker as we wanted the sleeker exterior look and we are happy with this decision. I like the cubes that it makes and there is good storage space in the freezer section. We were attracted to the lift out tray in the refrigerator section, but we have not tried to use this so far.
Here's a summary of what I like:
* internal perimeter lighting
* spacious look
* versatile storage options for food items (bins vs. shelves, etc.)
* easy to access controls on the edge of the left door
* option for the vegetable preserver (we have not discussed purchasing this yet)
* handles are attractive, and we like the fact that they are used on the other KitchenAid appliances we purchased
* fit and finish seem to be of high quality
* the brushed stainless finish should be attractive for many years to come
* preset temps seem to be spot on
* we really like the Black Friday pricing!
Here's a summary of what I like:
* internal perimeter lighting
* spacious look
* versatile storage options for food items (bins vs. shelves, etc.)
* easy to access controls on the edge of the left door
* option for the vegetable preserver (we have not discussed purchasing this yet)
* handles are attractive, and we like the fact that they are used on the other KitchenAid appliances we purchased
* fit and finish seem to be of high quality
* the brushed stainless finish should be attractive for many years to come
* preset temps seem to be spot on
* we really like the Black Friday pricing!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on October 27, 2025
Posted by: CCK1980
[This review was collected as part of a promotion.] Very happy so far! Needed a good ICE MAKER and it's working well.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Small ice maker
on November 19, 2025
Posted by: Canco
from Jersey city
[This review was collected as part of a promotion.] I didn’t think about a small ice maker. Can’t host thanksgiving because I’ll run out of ice. I’m disappointed
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 21, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at http://spr.ly/64207cats or Direct Message on Instagram at http://spr.ly/64217catt. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 843566.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on October 30, 2025
Posted by: HCM10
[This review was collected as part of a promotion.] The Style, Look and Brand all help set this refrigerator apart from its competition. Plus its a Whirlpool
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New refrigerator is great.
on November 1, 2025
Posted by: Pmcgow
[This review was collected as part of a promotion.] We are very happy with the new refrigerator- good amount of space and separate compartments for everything.
We like the French doors and bottom freezer. Having the water and ice available internally actually makes the outside look more streamlined.
We like the French doors and bottom freezer. Having the water and ice available internally actually makes the outside look more streamlined.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Gorgeous fridge
on November 2, 2025
Posted by: GG323
from Venice, FL
[This review was collected as part of a promotion.] I just recently purchased this fridge and I'm loving it so far! It's beautiful and the capacity far surpasses my old fridge, even being counter-depth. It's new so I'm not sure how it will withstand the test of time, but I'm happy so far!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com