Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Self cleaning!!
on March 25, 2025
Posted by: Clean Latifah
I purchased this recently and it did not disappoint. I love that I can program it to sweep and mop my whole house or just certain rooms and the best part is that I don’t have to be home or empty any buckets afterwards.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on March 24, 2025
Posted by: Livingroom
from Fitchburg, MA
Gender:Female
I have always had Shark vac robot and have been very happy but PowerDetect 2 in 1 is a big disappointment. No matter how many times I remap the robot will still not go under dining room chairs, table or barstools. I have 2 large dogs and bought this to pick dog hair up better. It’s pretty gross to see the hair left there when you wake up in the morning.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having mapping troubles with your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having mapping troubles with your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
App doesn’t work
on March 24, 2025
Posted by: Nat515
App doesn’t work so the wireless control feature is useleas
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Modern Day Rosie
on March 23, 2025
Posted by: Kristy
Gender:Female
This little Shark robot does an amazing job. The Jetson's had Rosie, we have Sharkie. Sharkie doesn't wear an apron or wash my clothes and laundry, but I sure do appreciate what it does do. From a professional cleaner- this thing is impressive. Streak-free mopping, precise vacuuming and low maintenance, who can ask for more? Even with two large shedding house dogs, this robot does great. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Investment for Dog Lovers!
on March 23, 2025
Posted by: Harp3
Gender:Male
Highly recommend if you have dogs. I have 3 dogs (German Shepherd, 2 pitties). Luckily I have all hard flooring throughout the house and this 2-in-1 vacuum is a lifesaver! Money well spent for the time I get back.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best thing I’ve purchased!
on March 23, 2025
Posted by: BB-8
from Las Vegas, NV
Gender:Male
BB8 is what we call him! He’s amazing and our floors have never looked so good with no effort! 💯
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
not very good very poor
on March 16, 2025
Posted by: Steve
from Indianapolis in
Gender:Male
you always have to go pick it up and return to it base it get lost a lot
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 18, 2025
Hello,
Thank you for taking the time to leave a review.
This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum only drawback I have is you can't cus
on March 13, 2025
Posted by: Doug995867
Gender:Male
So far so good I would recommend to anybody with kids and pets
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com