Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
2
A dud model
on May 13, 2025
Posted by: Sophie
from Massachusetts
Gender:Female
This is the second 2-in-1 that I've gotten and neither has worked well and/or for long. The first one wasn't able to attach mop pad right from the start so no mopping capability. The second one - could I have been that foolish to buy another - worked for two months and now will no longer attach mop pad. Dang it, Shark! What gives!!!
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello Sophie,
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you've faced with your Shark Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you've faced with your Shark Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Loved the features just doesn't work as expected
on May 11, 2025
Posted by: ElsaJ
from Rochester , MI
Gender:Female
I got this a couple days ago.. the App is terrible. We mapped this twice, deleted and reset the vaccum, the app is constantly behind. In addition when I select a certain area the vaccum goes somewhere else instead.
It's terrible.
It's terrible.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the app for your Shark Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the app for your Shark Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect solution!
on May 3, 2025
Posted by: Perfect
from Oswego, Il
Gender:Female
Exceeding all expectations! The old verbiage “tried the rest - now have the best”…well, here it is!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Second Wife
on May 2, 2025
Posted by: Jmrabideau
from Green Bay, Wisconsin
Gender:Male
I have had it for almost a month. It makes life alot easier. It does a great job on the flooring both scrubbing and vacuuming. I love that you fill the water amd cleaning solution and it does everything after setup.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome
on April 21, 2025
Posted by: Jc50
from Missouri
Gender:Male
Have had it for 2 weeks and is the best cleaning product anywhere
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Meh - could be way better
on April 21, 2025
Posted by: Bea1
Very clumsy machine. Bumps into everything, gets stuck easily in various things like pet food bowls, kitchen mats, etc. has trouble finding the dock when it has plenty of space around the area. Battery dies before it sends itself back to the dock. Not worth the expensive price when there are cheaper options with the same if not better features.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review. We were able to take a look at your account to see that you were assisted and that your replacement is on its way. If you need any help with your product, please don't hesitate to reach out to our team by
phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review. We were able to take a look at your account to see that you were assisted and that your replacement is on its way. If you need any help with your product, please don't hesitate to reach out to our team by
phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great technology!
on April 18, 2025
Posted by: Alex
from Colorado
Gender:Female
I have had this robot a few weeks and I absolutely love it!! It is definitely a leader in the auto vac industry. I couldn’t be more impressed!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better Than the Rest, I've Tried All Main Brands
on April 14, 2025
Posted by: Happy
from Ohio
Gender:Male
Excellent Features and Cleaning Operations. Better than Dyson & iRobot & Samsung
Written by a customer while visiting sharkninja.com