Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
121
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
27
65%of customers recommend this product.
(
53 out of
82)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Absolute perfection
on October 9, 2026
Posted by: Almudaso1
Gender:Female
I bought this a while back and I was so impressed by it’s versatility and autonomy that I got another one for my upstairs
Great mopping and navigation, picks on pretty much everything however I do feel suction can be improved
What a way to have a clean pristine house
The app helps in spot cleaning and mopping
Tells if there are any issues
I can start a job while being away from home
Great mopping and navigation, picks on pretty much everything however I do feel suction can be improved
What a way to have a clean pristine house
The app helps in spot cleaning and mopping
Tells if there are any issues
I can start a job while being away from home
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It saves me a lot of time!
on October 4, 2026
Posted by: ZarnigorJ
I’m really impressed with this Shark vacuum! I love that it moves on its own, I don’t have to constantly push or guide it. It picks up dirt, dust, and hair really well and it works great on my carpets and floors. The automatic movement makes cleaning so much easier and saves me a lot of time. It’s also easy to use and doesn’t feel complicated. Definitely one of my favorite cleaning purchases! The storage is also really convenient because it doesn’t take up much space. Emptying is quick and easy.
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible quality and worst support
on September 18, 2026
Posted by: Alldayyoumay
Bought this product a few months ago and it started leaking water when refilling. I’ve tried to inspect it and find support and there is pretty much none. Shark is no help. Worst money spent
Response from sharkninja.comBy sharkninja, September 22, 2026
Hello there,
Thank you for your review.
We're very sorry to hear that your machine started leaking water after only a few months of use and that you were unable to find the support you needed. We understand how frustrating and disappointing this must be, especially when you expected a reliable product and a smoother support experience. We've linked our troubleshooting guide below, which may help resolve the issue. If the troubleshooting steps do not resolve the problem, you'll find a support link at the end of the guide where you can contact our Customer Service team for further assistance and support.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Thank you for your review.
We're very sorry to hear that your machine started leaking water after only a few months of use and that you were unable to find the support you needed. We understand how frustrating and disappointing this must be, especially when you expected a reliable product and a smoother support experience. We've linked our troubleshooting guide below, which may help resolve the issue. If the troubleshooting steps do not resolve the problem, you'll find a support link at the end of the guide where you can contact our Customer Service team for further assistance and support.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
The room selection feature and strong pet-hair pickup are my favorite things. It does an amazing job cleaning under my bed, where it’s hard to reach with a regular vacuum. A big plus for pet owners!
on September 9, 2026
Posted by: OksanaS
I am really happy with this purchase. Being able to choose specific rooms to clean, combine with the self emptying feature, makes everyday cleaning so much easier. The setup was very easy and straightforward. Connecting the robot and getting everything ready was simple and I was able start using it without any issue. My bunny loves to sleep under the bed during the day and when she sheds there can be the surprising amount of fur underneath. This robot does such a good job picking up the fur and dust from under the bed. The robot and the base feel very sturdy and well made. If you have pets I definitely think this is a huge plus.
Written by a customer while visiting influenster.com
Customer Rating
5
Always buy a Shark!
on September 7, 2026
Posted by: Ash42
I originally had the matrix 2 in 1 but after it unfortunately stopped working, Shark was kind enough to send me this model free of charge. I have been extremely impressed with its performance and will continue to recommend Shark products whenever possible.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy setup
on September 4, 2026
Posted by: Jd23
My fiance bought this for me to make cleaning a little easier since we both work full time demanding jobs. I cannot say enough good words about this product. It’s amazing. Well worth the purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Fantástica idea, no buenos resultados
on August 29, 2026
Posted by: Day0212
from Miami, FL.
Gender:Female
Compré el robot hace aproximadamente en dic de este año va a tener dos años, al principio era una maravilla; ahora se pierde, no moja el pad y dice que acabo de limpiar es decir pasa el pad seco por toda la casa sin una gota de agua y con su tanque lleno; deja áreas sin barrer o limpiar; puede pasar por al lado de una partícula grande de polvo o comida y no la ve, la deja ahí de adorno; su succión ya no es ni un 25% de cuando la use la primera vez. La carga le sigue durando muchísimo; pero ya ni barre bien y menos limpia o mapea. Dice que tiene error y me dice números que no aparecen en ningun lugar. Paque el seguro en mi opinión no ayuda mucho porque te dicen cosas obvias que encuentras tu mismo en el manua. Soy súper cuidadosa el equipo no tiene ni si quiera un golpe o aruñaso que no sea el el mismo robot se hace contra las paredes o muebles al trabajar. En fin es una idea fantástica pero no con muy buenos resultados. Ni hablar del tema de las esquinas eso es por gusto.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Home, Shark Home, September 8, 2026
Hola,
Gracias por tomarse el tiempo de compartir su experiencia. Lamentamos saber que el rendimiento de su PowerDetect NeverTouch Pro Robot ha disminuido con el tiempo y que ha experimentado problemas con la navegación, el fregado, la potencia de succión y los mensajes de error.
Entendemos lo decepcionante que debe ser, especialmente después de haber tenido una experiencia tan positiva al principio. También agradecemos el cuidado que ha tenido con el equipo y los detalles que ha compartido sobre su experiencia.
Nos gustaría tener la oportunidad de ayudarle con estas incidencias. Puede ponerse en contacto con nuestro equipo de soporte aquí:
https://support.sharkninja.com/contact-us
Atentamente,
Shark Home UK
Gracias por tomarse el tiempo de compartir su experiencia. Lamentamos saber que el rendimiento de su PowerDetect NeverTouch Pro Robot ha disminuido con el tiempo y que ha experimentado problemas con la navegación, el fregado, la potencia de succión y los mensajes de error.
Entendemos lo decepcionante que debe ser, especialmente después de haber tenido una experiencia tan positiva al principio. También agradecemos el cuidado que ha tenido con el equipo y los detalles que ha compartido sobre su experiencia.
Nos gustaría tener la oportunidad de ayudarle con estas incidencias. Puede ponerse en contacto con nuestro equipo de soporte aquí:
https://support.sharkninja.com/contact-us
Atentamente,
Shark Home UK
Written by a customer while visiting sharkninja.com
Customer Rating
4
Kitchen
on August 28, 2026
Posted by: Karol g
from Pennsylvania
Gender:Female
The problem I'm having is the navigation on the app. When I ask it to mop the kitchen it does the living room. I have to push the robot to the kitchen in order for it to mop the right area.
Written by a customer while visiting sharkninja.com