Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Great technology!
on April 18, 2025
Posted by: Alex
from Colorado
Gender:Female
I have had this robot a few weeks and I absolutely love it!! It is definitely a leader in the auto vac industry. I couldn’t be more impressed!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better Than the Rest, I've Tried All Main Brands
on April 14, 2025
Posted by: Happy
from Ohio
Gender:Male
Excellent Features and Cleaning Operations. Better than Dyson & iRobot & Samsung
Written by a customer while visiting sharkninja.com
Customer Rating
2
on April 2, 2025
Posted by: Kimberly
The cleaning pads don't stay on the unit while cleaning. There is not enough velcro on the pad driver . Then when it returns to home and does the pad cleaning,it sucks the pad into the unit. I now babysit and watch the unit. I am not impressed at all. It does not work like it shows in the video. I am so disappointed for the cost
Response from sharkninja.comBy SharkNinja, April 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the cleaning pad for your Shark PowerDetect. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the cleaning pad for your Shark PowerDetect. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far so good. Need more time with it
on April 1, 2025
Posted by: Clean Latifah
from Saskatchewan Canada
Gender:Female
So far so good! I thought the hand held vacuum was a bonus with purchase but I never received it. I have only had my product for a week though
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible!
on March 30, 2025
Posted by: Lisa
from Duncan SC
Gender:Female
So frustrated!! I ordered a unit in December. It worked great originally and then just stopped. You sent me a replacement. The replacement worked amazingly well until the end of last week. Now the pad keeps getting stuck in the base. No matter what I have tried I can't get it to keep the pad on. I spent so much money on this unit and am so disappointed!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 8, 2025
Hello Lisa,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your PowerDetect Robot Vacuum. We will absolutely share your feedback regarding this with the relevant teams internally.
If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your PowerDetect Robot Vacuum. We will absolutely share your feedback regarding this with the relevant teams internally.
If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
the reviews don’t do it justice. It’s a great buy,
on March 29, 2025
Posted by: Mike 63
from Shelby Township, Michigan
Love it love it love it. Best bang for the buck out there first time in a long time I’ve bought an item that actually does what it says. It’s supposed to do and is built for the job. Highly recommend it, especially for the senior citizens and the disabled you wouldn’t be sorry
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works Great
on March 29, 2025
Posted by: HSloan
from Colorado
Gender:Female
Life has been a little easier with the help of the Shark Power Detect 2 in 1 vacuum and mop. I didn’t receive the free handheld vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It’s okay
on March 27, 2025
Posted by: Wes85
from Mesa, az
Gender:Female
I bought this a year ago and have warranted out twice because it won’t return to dock after mopping. It’s great for vacuum but not so much for mopping
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with the mopping feature of your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with the mopping feature of your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com