Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
4
It's ok, no great.
on October 27, 2025
Posted by: Athena
from Michigan
Gender:Female
Para un piso de azulejos no trapea muy bien . No es para 30 dias como indican.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Does everything but dust
on October 22, 2025
Posted by: G. K
I’ve had this vacuum for just over a month and my floors and carpets have never looked better
Written by a customer while visiting sharkninja.com
Customer Rating
2
Skip this one!
on October 18, 2025
Posted by: ThrillerMiller1
Gender:Male
I have owned this version the robot vacuums for about 6 months now. It looks nice and vacuums ok. But the mop and base are terribly designed. A step up from some of the previous versions. I use the shark cleaning fluid and there are two line behind the robot on the floor after the mop goes over than never seem to go away, no matter what mop heads I have tried. While you are able to wipe out some of the dirt from the bottom of the base, it does not come apart to actually really clean it. Also, I don’t think the lite stream of air that blows from the base onto the mop pad is really doing anything but making it more acceptable for gems to get on. Everyone knows heat kill germs. So this must of been a rush job to get something new out. The brush that moves back and forth to clean the mop head is not removable, so you are moving the gems back and forth between the cleaner and mop head. I see they now have one that has heat and a dryer. These are things their comparable competitors have had for a while. Save your money and get the new one, or a competitors that already have this stuff figured out for around the same price or cheaper.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for sharing your experience with the PowerDetect 2-in-1 Robot. We’re disappointed to hear that the mop and base design haven’t met your expectations, and we appreciate your honest feedback.
We understand how important it is for a robot vacuum and mop to deliver both performance and convenience, especially when it comes to cleaning effectiveness and hygiene. The streaks left behind and difficulty cleaning the base are concerns we take seriously, and your insights help us improve future designs. Feel free to give our team a call at 1-888-228-5531. We’d love to help ensure
you’re getting the most from your product. Thank you again for your feedback, it helps us continue to innovate and serve you better.
Warm regards,
Shark Clean US
Thank you for sharing your experience with the PowerDetect 2-in-1 Robot. We’re disappointed to hear that the mop and base design haven’t met your expectations, and we appreciate your honest feedback.
We understand how important it is for a robot vacuum and mop to deliver both performance and convenience, especially when it comes to cleaning effectiveness and hygiene. The streaks left behind and difficulty cleaning the base are concerns we take seriously, and your insights help us improve future designs. Feel free to give our team a call at 1-888-228-5531. We’d love to help ensure
you’re getting the most from your product. Thank you again for your feedback, it helps us continue to innovate and serve you better.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Kind of disappointed
on September 24, 2025
Posted by: Clean Latifah
from Kentucky
Gender:Female
I bought this vacuum/mop about 2 month ago because i heard good things about the shark robot vacuums but im not impressed. My regular shark vacuum works way better. For the price I honestly expected way better
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 25, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the Shark Robot vacuum/mop hasn’t lived up to your expectations. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good but app needs improvements
on September 6, 2025
Posted by: Powerdetect 2-1
from Lakeland Fl
Gender:Male
I think the robot does a good job and everything seems heavy duty but the mapping app needs work. It seems pretty dated and not easily modified.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent vac/mop robot
on September 2, 2025
Posted by: Tsl614
Gender:Female
I’m very pleased with this vac/mop robot, it does a really good job. I have two dogs that shed and this vac keeps my floors looking great! The app is easy to use as well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unusable
on August 21, 2025
Posted by: TROB33
Gender:Female
Unfortunately it just doesn't work. It gets lost, despite having mapped out the home, it somehow can find its way back to the dock and even gets distracted (it'll say its going back to the doc but decides to keep going in circles in a room. It slams into EVERYTHING. And the app just doesn't work. I'm supposed to be able to schedule rooms and times... decides to do its own thing. The buttons are grayed out and won't allow me to control the robot. It goes to the dock and says it'll resume where it left off as soon as its charged... reached 100% and still wouldn't allow me to activate it. Finally, it goes so... miserably slow... drains the battery fast and takes a lifetime to charge up. Should've bought a different robot....
Response from sharkninja.comBy SharkNinja, August 22, 2025
Hello TROB33,
Thank you for taking the time to leave a review.
We're really sorry to hear that you're having issues getting your Shark Robot vacuum to function properly. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really sorry to hear that you're having issues getting your Shark Robot vacuum to function properly. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must buy!
on August 12, 2025
Posted by: LMcFe
from Mboro, TN
Gender:Male
I bought this product 1 year ago and I am so glad I did. It’s is wonderful. Easy setup. Easy to use. Robot does great with vacuuming and I use it every other day. The mopping function is good but I prefer to self mop. This product definitely decreases my daily chores. I am pleased.
I have not been disappointed yet with any of the Shark products. I mostly purchase when items go on sale!
I have not been disappointed yet with any of the Shark products. I mostly purchase when items go on sale!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com