Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
4
on December 2, 2025
Posted by: Mrsroseflower39
Gender:Female
This vacuum does a great job but I really hope it lasts longer this time than the last one
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's ok I guess
on November 29, 2025
Posted by: Hap12475
Gender:Male
I bought over a year ago. The unit has never agreed right especially when mopping. I
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi Hap12475,
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great ROBOT!
on November 22, 2025
Posted by: Bethany C.
from Victoria, Tx
Gender:Female
[This review was collected as part of a promotion.] Im testing a unit and so far the only snags ive come across is that it doesnt pick up pet hair on my area rug in the living room and it completely avoids the guest bathroom.Otherwise i love it! It picks up alot of dirt daily and saves me so much time. My floors actually look better since i started using the robot..
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Awful
on November 17, 2025
Posted by: CA3.0
from New York, NY
Gender:Male
This product is a huge headache for me. I replaced my Samsung robovac with this and I want to return it. It has been about a month and I’ve had to remap the apartment 10times. It doesnt allow you to set more than 2 cleans a day (for anyone with pets this is absurd), and the mop+vacuum setting is worthless - it will only mop or only vacuum. The longest run it’s had is 15minutes before it returns to the base and it has barely done anything. I’m freaking over it!
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello,
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. Based on the app issues you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. You can also click on the link provided below for troubleshooting help.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/RV2820ZE
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. Based on the app issues you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. You can also click on the link provided below for troubleshooting help.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/RV2820ZE
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OV
on November 13, 2025
Posted by: WASTE OF MONEY!
Gender:Female
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OVER! We have had 3 of them (2 warranties) and each one does this!!! it also just moves wet dirt all over the floor instead of mopping leading to dirtier floors than when you started!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. That’s definitely not what we want for our customers. We’ll definitely share your experience with our product development team for review. We sincerely apologize for any inconvenience caused.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. That’s definitely not what we want for our customers. We’ll definitely share your experience with our product development team for review. We sincerely apologize for any inconvenience caused.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great advertisement
on November 11, 2025
Posted by: Stee
from Fayetteville,ga
Gender:Male
I’ve had this since it 1st came out. All they do is push dog hair around. When it’s done I have to vacuum up the dog hair.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 12, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re sorry to hear that the product isn’t meeting your expectations when it comes to picking up pet hair—that’s definitely not the result we want for our customers. Your feedback is very helpful, and we’ll make sure to share it with our product team for review.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear that the product isn’t meeting your expectations when it comes to picking up pet hair—that’s definitely not the result we want for our customers. Your feedback is very helpful, and we’ll make sure to share it with our product team for review.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Idea, Poor Execution
on November 10, 2025
Posted by: VickiF
from Arizona
Gender:Female
Setup was super easy — the mapping setup ran smoothly, and I thought I’d found my new favorite gadget. But once I started using it, the flaws really showed.
It doesn’t pick up very well. It leaves behind light stuff like tissue pieces, fluff balls of dog hair, and even tiny bits of dog food. I shouldn’t have to vacuum again after the robot finishes.
Editing the map is so frustrating. Merging or splitting rooms takes several tries, and you can’t move the split line once it’s made. For something that’s supposed to be “smart,” it’s way too clunky.
The mop + vacuum mode only works if you clean the entire house. My home’s about 2,100 sq ft — it takes all day because it has to go base to recharge. So I want to clean half house at a time, you can't select mop + vacuum mode when selecting specific rooms.
The spot clean feature is also really limited. You can’t create your own clean zones — it just does a small square area. My kitchen is big and open, and I just want to clean around the sink, stove, and fridge after dinner. So the spot clean is unless to me and I have to select the kitchen room and move all the chairs and stools and clean the entire kitchen zone. Super inconvenient.
Overall, great idea but poor execution. Weak suction, glitchy app, and limited cleaning options make it hard to recommend.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello,
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing low suction, and we apologize for the frustration this Robot may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing low suction, and we apologize for the frustration this Robot may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Smears poop great!
on November 2, 2025
Posted by: Former carpet owner
Gender:Female
I can’t figure out how to cancel a scheduled cleaning. Should be easy! Plus this thing will not just run over dog poop, it will drag and smear it Everywhere!! I’m replacing carpet for hardwood thanks to this dumb thing!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi Former carpet owner,
Thank you for taking the time to leave a review.
We're so sorry for the difficulties you've faced with your unit. This definitely isn’t the kind of experience we want you to have. Please not that you can reschedule cleaning via the Shark Clean App. If you’d like to speak with us further, please reach out to 1-1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry for the difficulties you've faced with your unit. This definitely isn’t the kind of experience we want you to have. Please not that you can reschedule cleaning via the Shark Clean App. If you’d like to speak with us further, please reach out to 1-1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com