Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Simply the best
on March 8, 2026
Posted by: RHome
from Florida
Gender:Female
Have had for a few months now and this thing is incredible. Honestly kind of life changing. My floors have never been cleaner and I don’t have to do anything.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Okay when it works
on February 27, 2026
Posted by: DanC315
Gender:Male
Had this machine over a year ago it worked great at the beginning but now it’s just junk. Cleaned it extremely well but still does not work even buying a new water canister. I messed up and did not get the extra warranty.
Response from sharkninja.comBy SharkNinja, February 28, 2026
Hi Dan,
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love how it mops and vacuums
on February 17, 2026
Posted by: CrcRay
from Pensacola, Florida
Gender:Male
I purchased the Matrix Plus over month ago and was well pleased with how it cleaned. So I decided to upgrade to the PowerDetect NeverTouch Pro which will mop, clean and dry the mop pad, empty the dirty water, while refilling the robot with cleaning solution for its next job. It also vacuums well and I love how my carpeted areas always look clean and well maintained. I hardly ever have to touch it, hence it's name NEVERTOUCH PRO. I love the robot but what I think really needs work is the app. It's so frustrating to have this fantastic cleaning robot and yet have it supported by this outdated app with really few available functions. The app.is keeping this particular unit from receiving its deserved 5 stars. I would still recommend this Shark robot nevertheless.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well worth the price!
on January 11, 2026
Posted by: Vicki2025
Bought this product for myself for Christmas and I'm loving it. Wish I had purchased it sooner. I have 4 dogs and is grueling for me to keep up with the vacuuming and mopping. This product does this for me with no effort on my part. Would highly recommend this purchase for those that may be on the fence and are hesitant. Well worth the cost!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good but could be much better
on January 2, 2026
Posted by: Cleaningenthusiast
from New York
Gender:Female
Works well enough but isn't a replacement for a true human-powered mopping job. Leaves small dust. Also, often misfires-- it thinks it has "completed its mission" when it has only done a fraction of the apartment. Then it goes back to the base, and I have to try it again. Sometimes it works. The map seems accurate- but it has some sort of bug where it prematurely thinks it is finished quite often. It will sometimes go just a few feet and then go back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 7, 2026
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great gift!
on December 28, 2025
Posted by: Ash1632
Gender:Female
Got one for an early Christmas and it’s amazing! No more sweeping and vacuuming daily. It’s so helpful
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE THIS!! Long Battery life and great features
on December 8, 2025
Posted by: NAMC
from Charlotte, NC
Gender:Female
I’ve had this for about a month and I love it. I schedule my cleaning times for different rooms you can only schedule 2 per day. My whole house has hardwood floors except master bath which is tile. I have the mop set to eco and it doesn’t put a lot of water on the floors which is key for my hardwood. If it needs to cross the carpet in mop mode, it lifts the mop up so it doesn’t touch carpet!! I have 2 dogs, one is a German Shepherd who sheds so much, and the vacuum hasn’t clogged up at all. When it’s full it empties itself into the bin and goes back out to pick up where it left off. The battery life is amazing, I have 2 other Shark robot vacuums for my second and third floors, the battery life on them is probably half of this one. If you get it on sale it is so worth it!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst product!!!!
on December 7, 2025
Posted by: Gowri
from Dallas, Texas
Gender:Male
It’s the worst product I have ever purchased. Suction power is too low. Shark intelligently didn’t mention the power in its tech specification. When I turn on mop, it says it will first vaccum it and then mops but when detects carpet, instead of vaccuming it just skips the entire carpet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Gowri,
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com