Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
2
Great Idea, Poor Execution
on November 10, 2025
Posted by: VickiF
from Arizona
Gender:Female
Setup was super easy — the mapping setup ran smoothly, and I thought I’d found my new favorite gadget. But once I started using it, the flaws really showed.
It doesn’t pick up very well. It leaves behind light stuff like tissue pieces, fluff balls of dog hair, and even tiny bits of dog food. I shouldn’t have to vacuum again after the robot finishes.
Editing the map is so frustrating. Merging or splitting rooms takes several tries, and you can’t move the split line once it’s made. For something that’s supposed to be “smart,” it’s way too clunky.
The mop + vacuum mode only works if you clean the entire house. My home’s about 2,100 sq ft — it takes all day because it has to go base to recharge. So I want to clean half house at a time, you can't select mop + vacuum mode when selecting specific rooms.
The spot clean feature is also really limited. You can’t create your own clean zones — it just does a small square area. My kitchen is big and open, and I just want to clean around the sink, stove, and fridge after dinner. So the spot clean is unless to me and I have to select the kitchen room and move all the chairs and stools and clean the entire kitchen zone. Super inconvenient.
Overall, great idea but poor execution. Weak suction, glitchy app, and limited cleaning options make it hard to recommend.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello,
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing low suction, and we apologize for the frustration this Robot may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing low suction, and we apologize for the frustration this Robot may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Smears poop great!
on November 2, 2025
Posted by: Former carpet owner
Gender:Female
I can’t figure out how to cancel a scheduled cleaning. Should be easy! Plus this thing will not just run over dog poop, it will drag and smear it Everywhere!! I’m replacing carpet for hardwood thanks to this dumb thing!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi Former carpet owner,
Thank you for taking the time to leave a review.
We're so sorry for the difficulties you've faced with your unit. This definitely isn’t the kind of experience we want you to have. Please not that you can reschedule cleaning via the Shark Clean App. If you’d like to speak with us further, please reach out to 1-1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry for the difficulties you've faced with your unit. This definitely isn’t the kind of experience we want you to have. Please not that you can reschedule cleaning via the Shark Clean App. If you’d like to speak with us further, please reach out to 1-1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
It's ok, no great.
on October 27, 2025
Posted by: Athena
from Michigan
Gender:Female
Para un piso de azulejos no trapea muy bien . No es para 30 dias como indican.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Does everything but dust
on October 22, 2025
Posted by: G. K
I’ve had this vacuum for just over a month and my floors and carpets have never looked better
Written by a customer while visiting sharkninja.com
Customer Rating
2
Skip this one!
on October 18, 2025
Posted by: ThrillerMiller1
Gender:Male
I have owned this version the robot vacuums for about 6 months now. It looks nice and vacuums ok. But the mop and base are terribly designed. A step up from some of the previous versions. I use the shark cleaning fluid and there are two line behind the robot on the floor after the mop goes over than never seem to go away, no matter what mop heads I have tried. While you are able to wipe out some of the dirt from the bottom of the base, it does not come apart to actually really clean it. Also, I don’t think the lite stream of air that blows from the base onto the mop pad is really doing anything but making it more acceptable for gems to get on. Everyone knows heat kill germs. So this must of been a rush job to get something new out. The brush that moves back and forth to clean the mop head is not removable, so you are moving the gems back and forth between the cleaner and mop head. I see they now have one that has heat and a dryer. These are things their comparable competitors have had for a while. Save your money and get the new one, or a competitors that already have this stuff figured out for around the same price or cheaper.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for sharing your experience with the PowerDetect 2-in-1 Robot. We’re disappointed to hear that the mop and base design haven’t met your expectations, and we appreciate your honest feedback.
We understand how important it is for a robot vacuum and mop to deliver both performance and convenience, especially when it comes to cleaning effectiveness and hygiene. The streaks left behind and difficulty cleaning the base are concerns we take seriously, and your insights help us improve future designs. Feel free to give our team a call at 1-888-228-5531. We’d love to help ensure
you’re getting the most from your product. Thank you again for your feedback, it helps us continue to innovate and serve you better.
Warm regards,
Shark Clean US
Thank you for sharing your experience with the PowerDetect 2-in-1 Robot. We’re disappointed to hear that the mop and base design haven’t met your expectations, and we appreciate your honest feedback.
We understand how important it is for a robot vacuum and mop to deliver both performance and convenience, especially when it comes to cleaning effectiveness and hygiene. The streaks left behind and difficulty cleaning the base are concerns we take seriously, and your insights help us improve future designs. Feel free to give our team a call at 1-888-228-5531. We’d love to help ensure
you’re getting the most from your product. Thank you again for your feedback, it helps us continue to innovate and serve you better.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Kind of disappointed
on September 24, 2025
Posted by: Clean Latifah
from Kentucky
Gender:Female
I bought this vacuum/mop about 2 month ago because i heard good things about the shark robot vacuums but im not impressed. My regular shark vacuum works way better. For the price I honestly expected way better
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 25, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the Shark Robot vacuum/mop hasn’t lived up to your expectations. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good but app needs improvements
on September 6, 2025
Posted by: Powerdetect 2-1
from Lakeland Fl
Gender:Male
I think the robot does a good job and everything seems heavy duty but the mapping app needs work. It seems pretty dated and not easily modified.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent vac/mop robot
on September 2, 2025
Posted by: Tsl614
Gender:Female
I’m very pleased with this vac/mop robot, it does a really good job. I have two dogs that shed and this vac keeps my floors looking great! The app is easy to use as well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com