Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
LOVE THIS!! Long Battery life and great features
on December 8, 2025
Posted by: NAMC
from Charlotte, NC
Gender:Female
I’ve had this for about a month and I love it. I schedule my cleaning times for different rooms you can only schedule 2 per day. My whole house has hardwood floors except master bath which is tile. I have the mop set to eco and it doesn’t put a lot of water on the floors which is key for my hardwood. If it needs to cross the carpet in mop mode, it lifts the mop up so it doesn’t touch carpet!! I have 2 dogs, one is a German Shepherd who sheds so much, and the vacuum hasn’t clogged up at all. When it’s full it empties itself into the bin and goes back out to pick up where it left off. The battery life is amazing, I have 2 other Shark robot vacuums for my second and third floors, the battery life on them is probably half of this one. If you get it on sale it is so worth it!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst product!!!!
on December 7, 2025
Posted by: Gowri
from Dallas, Texas
Gender:Male
It’s the worst product I have ever purchased. Suction power is too low. Shark intelligently didn’t mention the power in its tech specification. When I turn on mop, it says it will first vaccum it and then mops but when detects carpet, instead of vaccuming it just skips the entire carpet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Gowri,
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
on December 2, 2025
Posted by: Mrsroseflower39
Gender:Female
This vacuum does a great job but I really hope it lasts longer this time than the last one
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's ok I guess
on November 29, 2025
Posted by: Hap12475
Gender:Male
I bought over a year ago. The unit has never agreed right especially when mopping. I
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi Hap12475,
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great ROBOT!
on November 22, 2025
Posted by: Bethany C.
from Victoria, Tx
Gender:Female
[This review was collected as part of a promotion.] Im testing a unit and so far the only snags ive come across is that it doesnt pick up pet hair on my area rug in the living room and it completely avoids the guest bathroom.Otherwise i love it! It picks up alot of dirt daily and saves me so much time. My floors actually look better since i started using the robot..
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Awful
on November 17, 2025
Posted by: CA3.0
from New York, NY
Gender:Male
This product is a huge headache for me. I replaced my Samsung robovac with this and I want to return it. It has been about a month and I’ve had to remap the apartment 10times. It doesnt allow you to set more than 2 cleans a day (for anyone with pets this is absurd), and the mop+vacuum setting is worthless - it will only mop or only vacuum. The longest run it’s had is 15minutes before it returns to the base and it has barely done anything. I’m freaking over it!
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello,
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. Based on the app issues you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. You can also click on the link provided below for troubleshooting help.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/RV2820ZE
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. Based on the app issues you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. You can also click on the link provided below for troubleshooting help.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/RV2820ZE
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OV
on November 13, 2025
Posted by: WASTE OF MONEY!
Gender:Female
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OVER! We have had 3 of them (2 warranties) and each one does this!!! it also just moves wet dirt all over the floor instead of mopping leading to dirtier floors than when you started!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. That’s definitely not what we want for our customers. We’ll definitely share your experience with our product development team for review. We sincerely apologize for any inconvenience caused.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. That’s definitely not what we want for our customers. We’ll definitely share your experience with our product development team for review. We sincerely apologize for any inconvenience caused.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great advertisement
on November 11, 2025
Posted by: Stee
from Fayetteville,ga
Gender:Male
I’ve had this since it 1st came out. All they do is push dog hair around. When it’s done I have to vacuum up the dog hair.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 12, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re sorry to hear that the product isn’t meeting your expectations when it comes to picking up pet hair—that’s definitely not the result we want for our customers. Your feedback is very helpful, and we’ll make sure to share it with our product team for review.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear that the product isn’t meeting your expectations when it comes to picking up pet hair—that’s definitely not the result we want for our customers. Your feedback is very helpful, and we’ll make sure to share it with our product team for review.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com