Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4.1
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
102
4 Stars
26
3 Stars
19
2 Stars
8
1 Star
16
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
Not worth the money
on July 3, 2025
Posted by: Sus33
from Fl
Gender:Female
I was given this as a gift from my son. It's not a good product or reliable.The original one malfunctioned and shark was kind enough to send a second one . I mapped my home but it doesn't follow the map and I have to clear and rescan constantly which is time consuming.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 7, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark PowerDetect. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark PowerDetect. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Please do not waste your money!
on July 11, 2025
Posted by: desi
from Atlanta, GA
Gender:Female
I bought this robot because someone recommended the shark vacuum. However, I have already gotten 3 replacements, since all of them came with problems. They would work great for a few days, and then something would break. I spent almost 1k, for a product that does not function properly. It’s extremely upsetting, because even after giving them 3 other tries, all of them malfunction. Buy another brand or product! This one unfortunately will breakdown.
Response from sharkninja.comBy SharkNinja, July 11, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you've been having trouble with your Shark PowerDetect 2-in-1 Robot Vacuum, and that the issues have persisted despite multiple replacements. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you've been having trouble with your Shark PowerDetect 2-in-1 Robot Vacuum, and that the issues have persisted despite multiple replacements. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Does everything but dust
on October 22, 2025
Posted by: G. K
I’ve had this vacuum for just over a month and my floors and carpets have never looked better
Written by a customer while visiting sharkninja.com
Customer Rating
4
It's ok, no great.
on October 27, 2025
Posted by: Athena
from Michigan
Gender:Female
Para un piso de azulejos no trapea muy bien . No es para 30 dias como indican.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Almost Great
on October 23, 2024
Posted by: shrug
To start, I want to clarify I did NOT receive a free product for this review. I may be the first review left here that wasn't an incentivized reviewer.
I selected this vacuum after lots of research. The specs on this robot really are some major pros. This is the first robot vacuum which actually met all of my desires. First off, the base station does NOT have a disposable bag. Shark is the only brand of robotic vacuum I could find with a bagless base. This is huge since there is a LOT of dog hair in my house and I don't want to continually be buying disposable bags.
This robot really doesn't ever get stuck. I have a 150+ year old house and there are several flooring transitions and thresholds which are huge. The transitions are stark enough that I've stubbed my toe on them before. The ability for this unit to extend it's drive wheels to overcome these obstacles means it can successfully transition from room to room. I am impressed with it's ability to navigate these obstacles.
This robot really doesn't ever get stuck. I have a 150+ year old house and there are several flooring transitions and thresholds which are huge. The transitions are stark enough that I've stubbed my toe on them before. The ability for this unit to extend it's drive wheels to overcome these obstacles means it can successfully transition from room to room. I am impressed with it's ability to navigate these obstacles.
Now for the negatives. I had some issues with the initial setup and I got several errors which prompted me to call customer service. I'm a stubborn guy, so I ignored these prompts and kept pushing through. I learned that you really should let the robot get a full charge before telling it to map, even though it doesn't tell you to do this anywhere. I also learned that the base station needs to be positioned so there's a big open area in front of it. I had it tucked in a bit of a tighter space (which met the requirements listed in the app), but the robot would freak out every time it tried to head out. Moving the base to a more open area fixed this issue.
The app is a bit buggy and missing some key features. I am not able to schedule the robot at all. I see there is a screen, which should allow for very limited scheduling, but there's a bug on this screen that doesn't let you sav a selected time. So, the only way I can schedule things is if I have the robot run at midnight, which I don't want. The scheduling is limited to 1 mission per day, and it must be for the entire house. You can select a vacuum, mop, or vacuum/mop program, but you can't select individual rooms or schedule multiple missions per day. We keep certain doors shut when we're gone to contain our dogs a bit, so I would love to schedule a clean of some rooms during the day while we're out, then other rooms when we're home. This would also help as it would force the robot to empty the dust bin more frequently and it could get a charge in before resuming work. As it stands, it can't vacuum our entire main floor on a single charge.
I tried to work around the app by using a google home integration. I figured maybe I could do some scheduling in Google, then Google would send the commands. Unfortunately, that feature is also sorely lacking. It appears that the Google home integration just has a "start" or "stop" options. You can't even choose between vacuuming or mopping, let alone specific rooms. Apparently, my robot interprets the google home integration start as a mop cycle, which is not what I was hoping for.
I tried to work around the app by using a google home integration. I figured maybe I could do some scheduling in Google, then Google would send the commands. Unfortunately, that feature is also sorely lacking. It appears that the Google home integration just has a "start" or "stop" options. You can't even choose between vacuuming or mopping, let alone specific rooms. Apparently, my robot interprets the google home integration start as a mop cycle, which is not what I was hoping for.
Overall, the hardware appears great, and it does a good job cleaning. It has kept my floor clean for a few days and I haven't felt the need to pull my manual vacuum out, which we used to do daily. I could overlook the setup challenges I faced and I would say Shark earned a 5 star review if it wasn't for the awful app. Having the hardware that can automatically clean my floor doesn't do me much good if it doesn't ever know to start. Shark must know this is an issue as there are 2 FAQs right in the scheduling section that address these, stating they cannot do multiple missions in a day and they can't do room-specific scheduling. If Shark updates the app to allow for some sort of useful scheduling then I would happily change my review to 5 stars.
Response from sharkninja.comBy Shark Clean, October 30, 2024
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Robot. Please reach out to our team by phone at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Robot. Please reach out to our team by phone at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
BAD product
on December 21, 2024
Posted by: sams
from Tucson az
Gender:Male
Could not get it to sync with my WIFI - tried EVERYTHING. Booted my WIFI 6 times, did everything it said to to - could not get it to map tp WIFI. I am a tech geek so I know what I'm doing - SENT IT BACK after three days trying to get it to work.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2025
Hello,
Thank you for taking the time to leave a review.
We're deeply unhappy that you've had trouble with your Robot's connectivity and that you’ve returned the product as a result. We'll make sure to share your concern with the relevant teams for improvement, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're deeply unhappy that you've had trouble with your Robot's connectivity and that you’ve returned the product as a result. We'll make sure to share your concern with the relevant teams for improvement, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on May 22, 2025
Posted by: Newest
from Bradley
Gender:Female
This product is horrible. After it “mops” my floor is dirtier. Most of the time it can’t go back to the dock and/or it can find the dock. I’ve cleaned EVERYTHING and it’s constant problems. Why am I having to put it on the dock after it “mops”? I’ve had 3 of these machines (different models), with each new purchase. I hope that I will finally get one that actually works properly. I’m done with these. Spent a lot of money, just to throw in the garbage. Shark — this is the LAST time you screw me. We are DONE.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 24, 2025
Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your PowerDetect Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your PowerDetect Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Defective
on November 2, 2024
Posted by: CleanRoom
from Portland Oregon
My vacuum pro model broke on its first vacuum with a common error that the internet has no fix for.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 4, 2024
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your new robot is performing. We certainly understand how frustrating this situation must be, and we’d like to learn more about the error you're getting. Please give our team a call at 1-888-228-5531 so we can help with this.
Kind regards,
Shark Clean
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your new robot is performing. We certainly understand how frustrating this situation must be, and we’d like to learn more about the error you're getting. Please give our team a call at 1-888-228-5531 so we can help with this.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com