Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
Junk.
on April 29, 2026
Posted by: Cinderella 2
Junk! I am on my third one. This company refuses to refund my money So I can move on from this nightmare of a product. They just keep sending me machines that don’t work after 3 months. Vacuum part works fine. The mopping part works half the time. Save your money and buy an iRobot. Beware of the 5 star reviews. Those people get paid to post a 5 star review.
Response from sharkninja.comBy SharkNinja, May 2, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and understand how frustrating it must be to go through multiple replacements and continue to have issues, particularly with the mopping function not working reliably. That’s certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment this has caused.
We’d like the opportunity to review your case further and see how we can help. Please contact our customer support team directly using the link below:
https://support.sharkninja.com/
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and understand how frustrating it must be to go through multiple replacements and continue to have issues, particularly with the mopping function not working reliably. That’s certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment this has caused.
We’d like the opportunity to review your case further and see how we can help. Please contact our customer support team directly using the link below:
https://support.sharkninja.com/
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 29, 2026
Posted by: Mkm20
from Eatonton, Ga
Gender:Male
I bought 2 weeks ago and its a great product and it cleans well.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Simply the best
on March 8, 2026
Posted by: RHome
from Florida
Gender:Female
Have had for a few months now and this thing is incredible. Honestly kind of life changing. My floors have never been cleaner and I don’t have to do anything.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Okay when it works
on February 27, 2026
Posted by: DanC315
Gender:Male
Had this machine over a year ago it worked great at the beginning but now it’s just junk. Cleaned it extremely well but still does not work even buying a new water canister. I messed up and did not get the extra warranty.
Response from sharkninja.comBy SharkNinja, February 28, 2026
Hi Dan,
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love how it mops and vacuums
on February 17, 2026
Posted by: CrcRay
from Pensacola, Florida
Gender:Male
I purchased the Matrix Plus over month ago and was well pleased with how it cleaned. So I decided to upgrade to the PowerDetect NeverTouch Pro which will mop, clean and dry the mop pad, empty the dirty water, while refilling the robot with cleaning solution for its next job. It also vacuums well and I love how my carpeted areas always look clean and well maintained. I hardly ever have to touch it, hence it's name NEVERTOUCH PRO. I love the robot but what I think really needs work is the app. It's so frustrating to have this fantastic cleaning robot and yet have it supported by this outdated app with really few available functions. The app.is keeping this particular unit from receiving its deserved 5 stars. I would still recommend this Shark robot nevertheless.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well worth the price!
on January 11, 2026
Posted by: Vicki2025
Bought this product for myself for Christmas and I'm loving it. Wish I had purchased it sooner. I have 4 dogs and is grueling for me to keep up with the vacuuming and mopping. This product does this for me with no effort on my part. Would highly recommend this purchase for those that may be on the fence and are hesitant. Well worth the cost!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good but could be much better
on January 2, 2026
Posted by: Cleaningenthusiast
from New York
Gender:Female
Works well enough but isn't a replacement for a true human-powered mopping job. Leaves small dust. Also, often misfires-- it thinks it has "completed its mission" when it has only done a fraction of the apartment. Then it goes back to the base, and I have to try it again. Sometimes it works. The map seems accurate- but it has some sort of bug where it prematurely thinks it is finished quite often. It will sometimes go just a few feet and then go back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 7, 2026
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great gift!
on December 28, 2025
Posted by: Ash1632
Gender:Female
Got one for an early Christmas and it’s amazing! No more sweeping and vacuuming daily. It’s so helpful
Written by a customer while visiting sharkninja.com