Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
Dirty Floor!
on July 23, 2026
Posted by: Sijham
Gender:Female
This is already the replacement Shark sent me, and I’m still having problems. It leaves black marks all over my floors after mopping, the vacuum doesn’t clean properly, and the small brushes don’t even spin. I’ve cleaned everything, followed the troubleshooting instructions, and even bought new mop pads, but nothing has worked.
I’ve been a loyal Ninja/Shark customer for years, but I’m honestly very disappointed and frustrated.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, SharkNinja, July 28, 2026
Hi Sijham,
Thank you for taking the time to share your review.
We're truly sorry to hear that you are continuing to experience issues with your machine, even after receiving a replacement unit. We understand how frustrating and disappointing it must be to find that it is leaving black marks on your floors, not vacuuming effectively, and that the small brushes are not spinning despite following the recommended troubleshooting steps, cleaning the appliance, and replacing the mop pads. As a loyal Shark and Ninja customer, we appreciate your continued support over the years. Your feedback is important to us and helps us improve both our products and customer experience.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share your review.
We're truly sorry to hear that you are continuing to experience issues with your machine, even after receiving a replacement unit. We understand how frustrating and disappointing it must be to find that it is leaving black marks on your floors, not vacuuming effectively, and that the small brushes are not spinning despite following the recommended troubleshooting steps, cleaning the appliance, and replacing the mop pads. As a loyal Shark and Ninja customer, we appreciate your continued support over the years. Your feedback is important to us and helps us improve both our products and customer experience.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 23, 2026
Posted by: Love Shark
Great product Cleans amazingly well Glad I bought such a great product with such a great guarantee Will definitely buy from Shark again
Written by a customer while visiting sharkninja.com
Customer Rating
3
On the fence & not quite there
on June 27, 2026
Posted by: GA1314
from Waycross, GA
Gender:Female
The packaging and machine labeling are commendable. However, the quality and design still require improvement. It is still necessary to manually touch the machine, clean underneath and around it, and remove parts because dirt and debris can accumulate in the sensitive areas, sensors, and other components. In my opinion and experience, this significantly reduces the machine’s autonomy level and necessitates further enhancement. Consequently, it deviates from the concept of a “Never Touch” Pro Robot Vacuum. Additionally, the sensitive areas or sensors are prone to dirt accumulation, which can cause the machine to exhibit erratic behavior and occasionally lose connectivity. Another area that is still under development is the application. It lacks user-friendliness and ease of use. Despite its relatively high price, the machine does not offer the features of more expensive models. This makes it feel like a beta version or an early edition. Furthermore, the fact that consumers are required to purchase maintenance parts and are not included in the included service for the price is not ideal. Fortunately, the parts are easily accessible, replaceable, and can be reinstalled after cleaning. The suction is exceptional, which compensates for the occasional glitches and hiccups in the application and the machine. The coverage is satisfactory, and the mopping functionality is also commendable.
Response from sharkninja.comBy SharkNinja US, July 1, 2026
Hi there,
Thank you for your detailed feedback.
We’re sorry to hear about the challenges you’ve faced, especially with the maintenance required, sensor performance, and app usability. We completely understand how this impacts the “Never Touch” expectation, and we appreciate you highlighting these concerns. While some level of upkeep is expected with robotic vacuums, your experience suggests there are areas where we can improve. We’re glad to hear the suction, coverage, and mopping performance have met your expectations, and your feedback will be shared with our team as we continue to improve both the product and app experience.
Kind Regards,
Shark Home US
Thank you for your detailed feedback.
We’re sorry to hear about the challenges you’ve faced, especially with the maintenance required, sensor performance, and app usability. We completely understand how this impacts the “Never Touch” expectation, and we appreciate you highlighting these concerns. While some level of upkeep is expected with robotic vacuums, your experience suggests there are areas where we can improve. We’re glad to hear the suction, coverage, and mopping performance have met your expectations, and your feedback will be shared with our team as we continue to improve both the product and app experience.
Kind Regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
on June 25, 2026
Posted by: Steward
Gender:Male
[This review was collected as part of a promotion.] We are very happy with the Back Robo, it's excellent, it does all the work we need, it cleans the house well.
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best investment I’ve made for keeping my floors clean everyday- especially as a busy work-from-home mom with two kids and a dog
on June 24, 2026
Posted by: CourtneyL
I’ve been using the Shark Power Detect 2-in-1 Robot Vacuum & Mop with the NeverTouch Pro Base for a little over two months now, and it’s easily a 5/5 for me.
I am a full-time work from home mom with two active boys and a dog, so our floors are constantly covered with crumbs, dirt, dog hair, and muddy footprints. Vacuuming and mopping every day is just part of life in our house, and this robot has taken that completely off my plate.
What I love most is that I don’t have to think about it. I can schedule it to run on certain days and times, or start it anytime from the app when I noticed the floors need attention. I use the vacuum feature at least once every day and run the mop frequently as well.
One feature I don’t think enough people know about is that if you press and hold the vacuum and mop button together at the same time for about 5 to 7 seconds, it will vacuum and mop at the same time. That’s my favorite setting because it gets both jobs done in one pass.
The NeverTouch Pro Base has also been worth it. It handles so much of the maintenance automatically that I rarely have to mess with it, which makes it even more convenient.
Now, if you’re expecting a robot vacuum to replace a deep clean, that’s probably not realistic. I still pull out my full-size vacuum occasionally for things like baseboards, corners or when I need a thorough clean. But for keeping my floors consistently clean every single day, this thing has been amazing.

I did a lot of research before buying because it’s definitely an investment, and there are less expensive options out there. I’ve owned several sharp products over the years and have always had great experiences with them, so I decided to stick with the brand-and I’m glad I did. I honestly can’t think of anything negative to say after using it for over two months.

I did a lot of research before buying because it’s definitely an investment, and there are less expensive options out there. I’ve owned several sharp products over the years and have always had great experiences with them, so I decided to stick with the brand-and I’m glad I did. I honestly can’t think of anything negative to say after using it for over two months.
If your goal is to spend less time cleaning while keeping your floors, looking clean every day, I highly recommend it!
Written by a customer while visiting influenster.com
Customer Rating
2
on June 17, 2026
Posted by: Sparkly Clean
Gender:Female
Only good for spot cleaning, does not do a good job. Only used the mopping feature 2-3 times and pad started smelling musty. States mop pads only need to be changed every 2 months.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 17, 2026
Hi there,
Thank you for your feedback and we’re really sorry for the earlier confusion and for your experience.
We understand how frustrating it must be to deal with a musty mop pad and results that don’t meet expectations. After a wet cleaning mission, the NEVERTOUCH™ base is designed to automatically wash the mop pad. We also recommend machine washing the mop pad every three months, or replacing it as needed. However, if you’re noticing odors sooner, washing the pad more frequently and ensuring it fully dries between uses can help prevent mustiness.
For more details, you can review the FAQ here:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-FAQs?redirect=false
If you need further assistance, you can also contact our support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for your feedback and we’re really sorry for the earlier confusion and for your experience.
We understand how frustrating it must be to deal with a musty mop pad and results that don’t meet expectations. After a wet cleaning mission, the NEVERTOUCH™ base is designed to automatically wash the mop pad. We also recommend machine washing the mop pad every three months, or replacing it as needed. However, if you’re noticing odors sooner, washing the pad more frequently and ensuring it fully dries between uses can help prevent mustiness.
For more details, you can review the FAQ here:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-FAQs?redirect=false
If you need further assistance, you can also contact our support team here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
on June 12, 2026
Posted by: Christyclean
from Springfield, Louisiana
Gender:Female
It was great when I first got it. Less than 2 years later I have replaced almost every part on it to get it to mop properly and the mop plate still will not stay connected and water leaks to the bottom of the base. The only thing I was offered was 30% off a new vacuum.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 12, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear about the ongoing issues you’ve experienced, especially after replacing multiple parts, that’s understandably very frustrating. This certainly isn’t the experience we want you to have. We’d really like the opportunity to take another look at this for you, particularly with the mop plate not staying connected and the leakage you’ve described. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800S-RV2800AE-RV2800VE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re devastated to hear about the ongoing issues you’ve experienced, especially after replacing multiple parts, that’s understandably very frustrating. This certainly isn’t the experience we want you to have. We’d really like the opportunity to take another look at this for you, particularly with the mop plate not staying connected and the leakage you’ve described. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800S-RV2800AE-RV2800VE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Theoretically awesome, falls SO short...
on May 28, 2026
Posted by: Schlucas
from Wichita, Ks
Gender:Female
I dropped a little extra money to get this (at the time) top of the line robot vacuum. My Roomba had finally given up the ghost. The Shark app is exceedingly unfriendly. Notifications don't always come through, you often have to open the app to see them. Where the Roomba would have an example tutorial video easy for my children to use to fix any error codes, the shark not only doesn't have that, but if you're savvy enough to follow the links to get to the manual, the manual PDF will not download.
Admittedly, I tax this robot. We have a six-person household with two dogs and three cats. That being said, the only person who seems to be able to fix the robot is me or my partner, and it never stays fixed for more than a day. There are constant error codes, and because of the unfriendliness of the App, they are difficult to fix.
Admittedly, I tax this robot. We have a six-person household with two dogs and three cats. That being said, the only person who seems to be able to fix the robot is me or my partner, and it never stays fixed for more than a day. There are constant error codes, and because of the unfriendliness of the App, they are difficult to fix.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 30, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how challenging it is to deal with frequent error codes and a difficult app experience, especially in a busy household where you rely on your Shark PowerDetect to keep things running smoothly. We can see that you recently reached out to our team, and an agent will be responding shortly to continue assisting you.
In the meantime, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to contact us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how challenging it is to deal with frequent error codes and a difficult app experience, especially in a busy household where you rely on your Shark PowerDetect to keep things running smoothly. We can see that you recently reached out to our team, and an agent will be responding shortly to continue assisting you.
In the meantime, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to contact us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com