Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Amazing 2-in-1 Robot Vacuum and Mop – Total Game Changer!
on September 10, 2024
Posted by: vanesav58
[This review was collected as part of a promotion.] This Shark PowerDetect 2-in-1 robot vacuum and mop with the Never Touch Pro Base is a total game changer! It vacuums and mops effortlessly, leaving my floors spotless. The Never Touch Pro Base empties the dustbin and cleans the mop automatically, so I never have to handle dirt. Its powerful suction picks up debris on all surfaces, and the mopping function leaves no streaks. Smart navigation ensures thorough cleaning, and the app makes controlling it super easy. Plus the durability seems to be a lot cause it seems to be high quality. If you want hands-free, efficient cleaning, this is a must-have! Highly recommend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not Worth The Price
on September 10, 2024
Posted by: vickayyy_
[This review was collected as part of a promotion.] I really wanted to absolutely love this vacuum, but I think it is an average vacuum. It does a really good job cleaning and vacuuming but the battery life and app are terrible. The app is very basic and doesn’t even allow you to schedule run times. It only gives you a preset time to choose the vacuum to run. I had my vacuum set to run and mop last night and it died halfway through even after being charged all day. It died in the middle of the floor instead of going back to its base to charge and continue the job. This is super disappointing. For the price of this vacuum I was expecting a lot more features on the app and a much better battery life.
Response from sharkninja.comBy SharkNinja, September 16, 2024
Hello,
Thank you for sharing your feedback. We understand how frustrating it must be that your robot is not functioning as intended. The robot is designed with a recharge and resume function that activates when the battery is low, prompting it to return to the base for charging before continuing its cleaning mission. We’d love to assist you in resolving this issue, as well as any concerns you may have with the scheduling feature. Please reach out to our customer support team at 800-668-9600, and we’ll ensure you receive the help you need!
Kind regards,
Shark Clean
Thank you for sharing your feedback. We understand how frustrating it must be that your robot is not functioning as intended. The robot is designed with a recharge and resume function that activates when the battery is low, prompting it to return to the base for charging before continuing its cleaning mission. We’d love to assist you in resolving this issue, as well as any concerns you may have with the scheduling feature. Please reach out to our customer support team at 800-668-9600, and we’ll ensure you receive the help you need!
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
This mops and vacuums! Worth the price!
on September 9, 2024
Posted by: victoriac646
[This review was collected as part of a promotion.] Woah! This thing is awesome. We have 2 dogs and a 5 year old so we have plenty of messes. I vacuum everyday but being able to hit a button and let this do the majority for me is awesome. It does a great job and the base cleans it which makes it even better. It’s not as noisy as my old iRobot which is a plus. Battery lasts a good while! Go get this!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Mop mop and chill
on September 9, 2024
Posted by: leonardoh4
[This review was collected as part of a promotion.] This makes life of a millionaire. It leaves the house clean. Saves me and everyone so much time. You don't have to worry about cleaning anymore if you get this.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best one!
on September 9, 2024
Posted by: h1bdayvids
[This review was collected as part of a promotion.] I couldn’t have imagined it to be any better! Honestly I was a little skeptical before I used it because my past experiences with robot vacuums were no great but this did an outstanding job! I didn’t realize how much dust u had until I used this! It is also extremely easy to use! Would highly recommend!
Written by a customer while visiting sharkninja.com