Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(189 Reviews)
Rating breakdown 189 reviews
5 Stars
108
4 Stars
28
3 Stars
22
2 Stars
10
1 Star
21
68%of customers recommend this product.
(
49 out of
72)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
4
Love how it mops and vacuums
on February 17, 2026
Posted by: CrcRay
from Pensacola, Florida
Gender:Male
I purchased the Matrix Plus over month ago and was well pleased with how it cleaned. So I decided to upgrade to the PowerDetect NeverTouch Pro which will mop, clean and dry the mop pad, empty the dirty water, while refilling the robot with cleaning solution for its next job. It also vacuums well and I love how my carpeted areas always look clean and well maintained. I hardly ever have to touch it, hence it's name NEVERTOUCH PRO. I love the robot but what I think really needs work is the app. It's so frustrating to have this fantastic cleaning robot and yet have it supported by this outdated app with really few available functions. The app.is keeping this particular unit from receiving its deserved 5 stars. I would still recommend this Shark robot nevertheless.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Okay when it works
on February 27, 2026
Posted by: DanC315
Gender:Male
Had this machine over a year ago it worked great at the beginning but now it’s just junk. Cleaned it extremely well but still does not work even buying a new water canister. I messed up and did not get the extra warranty.
Response from sharkninja.comBy SharkNinja, February 28, 2026
Hi Dan,
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Simply the best
on March 8, 2026
Posted by: RHome
from Florida
Gender:Female
Have had for a few months now and this thing is incredible. Honestly kind of life changing. My floors have never been cleaner and I don’t have to do anything.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 29, 2026
Posted by: Mkm20
from Eatonton, Ga
Gender:Male
I bought 2 weeks ago and its a great product and it cleans well.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk.
on April 29, 2026
Posted by: Cinderella 2
Junk! I am on my third one. This company refuses to refund my money So I can move on from this nightmare of a product. They just keep sending me machines that don’t work after 3 months. Vacuum part works fine. The mopping part works half the time. Save your money and buy an iRobot. Beware of the 5 star reviews. Those people get paid to post a 5 star review.
Response from sharkninja.comBy SharkNinja, May 2, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and understand how frustrating it must be to go through multiple replacements and continue to have issues, particularly with the mopping function not working reliably. That’s certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment this has caused.
We’d like the opportunity to review your case further and see how we can help. Please contact our customer support team directly using the link below:
https://support.sharkninja.com/
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience and understand how frustrating it must be to go through multiple replacements and continue to have issues, particularly with the mopping function not working reliably. That’s certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment this has caused.
We’d like the opportunity to review your case further and see how we can help. Please contact our customer support team directly using the link below:
https://support.sharkninja.com/
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Always broken!
on April 30, 2026
Posted by: Catarina
Gender:Female
Parts are always breaking and needing to be replaced. Then the parts that need to be replaced are always out of stock!! So frustrating!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 5, 2026
Hi Catarina,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issue with parts breaking and needing frequent replacement, and that the required parts are often out of stock. We understand how frustrating this must be.
You can sign up to be notified when parts are restocked at the link below. Restocks typically occur within 2 to 4 weeks, although this may vary:
https://www.sharkninja.com/search?q=RV2820ZE&lang=null
If you need further assistance, please reach out to our Customer Support team here:
https://support.sharkninja.com/contact-us
We appreciate your patience and feedback.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issue with parts breaking and needing frequent replacement, and that the required parts are often out of stock. We understand how frustrating this must be.
You can sign up to be notified when parts are restocked at the link below. Restocks typically occur within 2 to 4 weeks, although this may vary:
https://www.sharkninja.com/search?q=RV2820ZE&lang=null
If you need further assistance, please reach out to our Customer Support team here:
https://support.sharkninja.com/contact-us
We appreciate your patience and feedback.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Dont buy
on May 1, 2026
Posted by: Lilly sam
Gender:Female
Just dont buy and remmber i told you
First off all noisy
Disaster when it come for navigation
Got broken and guess what no available parts for about 4 months so obviously discontinued
Also its scuffed all my furniture as the sensors r the worst
Wast of mony shane on you shark
First off all noisy
Disaster when it come for navigation
Got broken and guess what no available parts for about 4 months so obviously discontinued
Also its scuffed all my furniture as the sensors r the worst
Wast of mony shane on you shark
Response from sharkninja.comBy SharkNinja, May 2, 2026
Hi Lilly,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and understand how frustrating the noise, navigation issues, lack of available parts, and damage to your furniture have been. This is certainly not the experience we want for our customers, and we apologise for the disappointment caused.
We’d recommend visiting the link below to sign up and stay informed about updates or availability related to your model:
https://www.sharkninja.com/search?q=RV2820ZE&lang=en_US
If you’d like further help, please contact our customer support team here:
https://support.sharkclean.com
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and understand how frustrating the noise, navigation issues, lack of available parts, and damage to your furniture have been. This is certainly not the experience we want for our customers, and we apologise for the disappointment caused.
We’d recommend visiting the link below to sign up and stay informed about updates or availability related to your model:
https://www.sharkninja.com/search?q=RV2820ZE&lang=en_US
If you’d like further help, please contact our customer support team here:
https://support.sharkclean.com
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Robotic Vacuum
on May 3, 2026
Posted by: Lynntj
Gender:Male
Bought this a few weeks ago. Easy setup and amazed at the amount of dirt and debris it picks up. Mopping woks great as well! Recommend
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com