Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4.1
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
105
4 Stars
26
3 Stars
20
2 Stars
8
1 Star
17
69%of customers recommend this product.
(
44 out of
64)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
3
Great ROBOT!
on November 22, 2025
Posted by: Bethany C.
from Victoria, Tx
Gender:Female
[This review was collected as part of a promotion.] Im testing a unit and so far the only snags ive come across is that it doesnt pick up pet hair on my area rug in the living room and it completely avoids the guest bathroom.Otherwise i love it! It picks up alot of dirt daily and saves me so much time. My floors actually look better since i started using the robot..
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's ok I guess
on November 29, 2025
Posted by: Hap12475
Gender:Male
I bought over a year ago. The unit has never agreed right especially when mopping. I
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi Hap12475,
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
on December 2, 2025
Posted by: Mrsroseflower39
Gender:Female
This vacuum does a great job but I really hope it lasts longer this time than the last one
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst product!!!!
on December 7, 2025
Posted by: Gowri
from Dallas, Texas
Gender:Male
It’s the worst product I have ever purchased. Suction power is too low. Shark intelligently didn’t mention the power in its tech specification. When I turn on mop, it says it will first vaccum it and then mops but when detects carpet, instead of vaccuming it just skips the entire carpet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Gowri,
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE THIS!! Long Battery life and great features
on December 8, 2025
Posted by: NAMC
from Charlotte, NC
Gender:Female
I’ve had this for about a month and I love it. I schedule my cleaning times for different rooms you can only schedule 2 per day. My whole house has hardwood floors except master bath which is tile. I have the mop set to eco and it doesn’t put a lot of water on the floors which is key for my hardwood. If it needs to cross the carpet in mop mode, it lifts the mop up so it doesn’t touch carpet!! I have 2 dogs, one is a German Shepherd who sheds so much, and the vacuum hasn’t clogged up at all. When it’s full it empties itself into the bin and goes back out to pick up where it left off. The battery life is amazing, I have 2 other Shark robot vacuums for my second and third floors, the battery life on them is probably half of this one. If you get it on sale it is so worth it!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great gift!
on December 28, 2025
Posted by: Ash1632
Gender:Female
Got one for an early Christmas and it’s amazing! No more sweeping and vacuuming daily. It’s so helpful
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good but could be much better
on January 2, 2026
Posted by: Cleaningenthusiast
from New York
Gender:Female
Works well enough but isn't a replacement for a true human-powered mopping job. Leaves small dust. Also, often misfires-- it thinks it has "completed its mission" when it has only done a fraction of the apartment. Then it goes back to the base, and I have to try it again. Sometimes it works. The map seems accurate- but it has some sort of bug where it prematurely thinks it is finished quite often. It will sometimes go just a few feet and then go back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 7, 2026
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review.
For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well worth the price!
on January 11, 2026
Posted by: Vicki2025
Bought this product for myself for Christmas and I'm loving it. Wish I had purchased it sooner. I have 4 dogs and is grueling for me to keep up with the vacuuming and mopping. This product does this for me with no effort on my part. Would highly recommend this purchase for those that may be on the fence and are hesitant. Well worth the cost!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com