Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
121
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
27
65%of customers recommend this product.
(
53 out of
82)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
Buy another brand!
on August 23, 2026
Posted by: Munchkin7795
from Michigan
Gender:Female
They last a year, then everything falls apart, Shark won’t stand behind it because the warranty is up, for the price it should have a better warranty or last much longer. Miguel will not respond to my email reply, sadly unprofessional!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 24, 2026
Hi there,
Thank you for sharing your feedback on the NeverTouch Pro Robot. We're sorry to hear that your experience has left you disappointed, especially after only about a year of use. We understand your concerns about product longevity and warranty coverage, and we regret that you have not received the follow-up communication you were expecting.
We value your feedback and would like the opportunity to review your situation further. Please reach out to our team through the link below so we can look into your case and provide any available assistance:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to have the chance to assist.
Sincerely,
Shark Home
Thank you for sharing your feedback on the NeverTouch Pro Robot. We're sorry to hear that your experience has left you disappointed, especially after only about a year of use. We understand your concerns about product longevity and warranty coverage, and we regret that you have not received the follow-up communication you were expecting.
We value your feedback and would like the opportunity to review your situation further. Please reach out to our team through the link below so we can look into your case and provide any available assistance:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and hope to have the chance to assist.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
Do not recommend
on August 21, 2026
Posted by: DirtyDirtyFloors
Works well, WHEN it works. Gets stuck almost every time and states to removed obstructions when there is nothing near it. Not pleased overall. Would also like cleaning/maintenance instructions inside the app. The app does not have any information for troubleshooting, just directs you to the website where you need to search for your device (when all that information is already in the app). This is my third vacuum of this exact model and they have all been bad.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, September 8, 2026
Hi there,
Thanks for taking time to leave your review.
We're sorry to hear about the issues you've experienced, and we understand how frustrating it must be when the robot repeatedly reports obstructions despite there being nothing in its way. We appreciate your comments regarding the app experience and the lack of readily accessible maintenance and troubleshooting information, especially as this is your third vacuum of the same model. We'd like the opportunity to look into this further for you. Please reach out to our specialist support team via the link below, and they'll be happy to assist with troubleshooting and review the issues you've been experiencing.
https://support.sharkninja.com/contact-us
Kind Regards,
SharkNinja
Thanks for taking time to leave your review.
We're sorry to hear about the issues you've experienced, and we understand how frustrating it must be when the robot repeatedly reports obstructions despite there being nothing in its way. We appreciate your comments regarding the app experience and the lack of readily accessible maintenance and troubleshooting information, especially as this is your third vacuum of the same model. We'd like the opportunity to look into this further for you. Please reach out to our specialist support team via the link below, and they'll be happy to assist with troubleshooting and review the issues you've been experiencing.
https://support.sharkninja.com/contact-us
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stopes working in less than a year
on August 18, 2026
Posted by: Bosslady77
from Los Ángeles
Gender:Female
I registered mine as soon as I bought it last year so at that point I got rid of the receipt since it was already registered, now I’m having issues with it not working properly and they demanded a receipt.
Response from sharkninja.comBy SharkNinja, August 18, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to experience issues with your PowerDetect NeverTouch Pro Robot and then be unable to locate your receipt after registering the unit.
We can see that you've previously reached out to our team regarding this matter. Please reply to the email from our team so we can continue working with you toward a resolution. If you have any further concerns, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to experience issues with your PowerDetect NeverTouch Pro Robot and then be unable to locate your receipt after registering the unit.
We can see that you've previously reached out to our team regarding this matter. Please reply to the email from our team so we can continue working with you toward a resolution. If you have any further concerns, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great support
on August 15, 2026
Posted by: Supp
I love how Shark stands behind their products. If I ever have a problem with the Shark is just a phone call away.
Written by a customer while visiting sharkninja.com
Customer Rating
2
A waste of time for the cost
on August 15, 2026
Posted by: Missashrocks
from Spain
Gender:Female
I bought this a few months ago, the water started leaking all over the floor from the main unit so they swapped it no questions asked and told me to dispose of the old one. Now the new one is just not performing well, it will only operate for less than 20 mins at a time, the mop function still requires me to manually mop the floor, it just doesn't clean for you!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 18, 2026
Hi there,
Thank you for sharing your experience with the PowerDetect NeverTouch Pro. We're sorry to hear that you've experienced issues with both units, from the original leaking water onto the floor to the replacement not meeting your expectations. We understand how disappointing it is when the robot's runtime is shorter than expected and the mopping performance still leaves you doing additional cleaning yourself.
We'd like the opportunity to learn more about what you're experiencing and see how we can help.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for sharing your experience with the PowerDetect NeverTouch Pro. We're sorry to hear that you've experienced issues with both units, from the original leaking water onto the floor to the replacement not meeting your expectations. We understand how disappointing it is when the robot's runtime is shorter than expected and the mopping performance still leaves you doing additional cleaning yourself.
We'd like the opportunity to learn more about what you're experiencing and see how we can help.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
RUN FAR AWAY
on August 14, 2026
Posted by: Loryn
The absolute worst vacuum. There is ALWAYS something wrong with it. I think its gone maybe 3 days in a row working the way it should at most. Waste of hard earned money. DO NOT BUY. I want my money back!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 17, 2026
Hi Loryn,
Thank you for taking the time to leave a review.
We understand how disappointing it is when your robot vacuum does not perform as expected, especially when you've experienced ongoing issues that have affected its reliability. We appreciate you sharing your honest feedback regarding your experience. Your experience is important to us, and we'll be sure to share them with the appropriate teams for review. Customer feedback helps us identify opportunities to improve both our products and overall customer experience.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We understand how disappointing it is when your robot vacuum does not perform as expected, especially when you've experienced ongoing issues that have affected its reliability. We appreciate you sharing your honest feedback regarding your experience. Your experience is important to us, and we'll be sure to share them with the appropriate teams for review. Customer feedback helps us identify opportunities to improve both our products and overall customer experience.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great machine
on August 9, 2026
Posted by: Kelley5
from Il
Gender:Male
This machine works great, very easy to operate and setup
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on August 6, 2026
Posted by: Reissdma
We've had this shark robot vac for about 3 weeks or so and it is awesome. It is by far and away the best robot vacuum/ mop we've had. I cannot get over the section the first time I emptied the dirt cup I was blown away by the amount of dirt and picked up off the floor. Thank you shark for making wonderful products
Written by a customer while visiting sharkninja.com