Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Great support
on August 15, 2026
Posted by: Supp
I love how Shark stands behind their products. If I ever have a problem with the Shark is just a phone call away.
Written by a customer while visiting sharkninja.com
Customer Rating
2
A waste of time for the cost
on August 15, 2026
Posted by: Missashrocks
from Spain
Gender:Female
I bought this a few months ago, the water started leaking all over the floor from the main unit so they swapped it no questions asked and told me to dispose of the old one. Now the new one is just not performing well, it will only operate for less than 20 mins at a time, the mop function still requires me to manually mop the floor, it just doesn't clean for you!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 18, 2026
Hi there,
Thank you for sharing your experience with the PowerDetect NeverTouch Pro. We're sorry to hear that you've experienced issues with both units, from the original leaking water onto the floor to the replacement not meeting your expectations. We understand how disappointing it is when the robot's runtime is shorter than expected and the mopping performance still leaves you doing additional cleaning yourself.
We'd like the opportunity to learn more about what you're experiencing and see how we can help.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for sharing your experience with the PowerDetect NeverTouch Pro. We're sorry to hear that you've experienced issues with both units, from the original leaking water onto the floor to the replacement not meeting your expectations. We understand how disappointing it is when the robot's runtime is shorter than expected and the mopping performance still leaves you doing additional cleaning yourself.
We'd like the opportunity to learn more about what you're experiencing and see how we can help.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
RUN FAR AWAY
on August 14, 2026
Posted by: Loryn
The absolute worst vacuum. There is ALWAYS something wrong with it. I think its gone maybe 3 days in a row working the way it should at most. Waste of hard earned money. DO NOT BUY. I want my money back!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 17, 2026
Hi Loryn,
Thank you for taking the time to leave a review.
We understand how disappointing it is when your robot vacuum does not perform as expected, especially when you've experienced ongoing issues that have affected its reliability. We appreciate you sharing your honest feedback regarding your experience. Your experience is important to us, and we'll be sure to share them with the appropriate teams for review. Customer feedback helps us identify opportunities to improve both our products and overall customer experience.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We understand how disappointing it is when your robot vacuum does not perform as expected, especially when you've experienced ongoing issues that have affected its reliability. We appreciate you sharing your honest feedback regarding your experience. Your experience is important to us, and we'll be sure to share them with the appropriate teams for review. Customer feedback helps us identify opportunities to improve both our products and overall customer experience.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great machine
on August 9, 2026
Posted by: Kelley5
from Il
Gender:Male
This machine works great, very easy to operate and setup
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on August 6, 2026
Posted by: Reissdma
We've had this shark robot vac for about 3 weeks or so and it is awesome. It is by far and away the best robot vacuum/ mop we've had. I cannot get over the section the first time I emptied the dirt cup I was blown away by the amount of dirt and picked up off the floor. Thank you shark for making wonderful products
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great unit
on August 5, 2026
Posted by: DarH
It has effective pet hair removal, mop pad lifting, and spotless cleaning with minimal manual effort required.
Accurate mapping and convenient app scheduling, though some report inconsistent coverage and cumbersome remapping.
Accurate mapping and convenient app scheduling, though some report inconsistent coverage and cumbersome remapping.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Power detect never touch pro
on July 28, 2026
Posted by: I can’t use my name.
Gender:Female
I am getting the feel for it, in a month I will have a better review. It’s a lot to figure out and be aware of. I don’t like the fact it takes 3 hours to recharge then it starts again by itself. I usually don’t want any more cleaning at that point of the day. The mopping is not great The suction seems good. I do believe it requires a lot more maintenance than the directions claim. It does cover the entire area but sometimes it goes back 3 times before the entire area is cleaned
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excelente servicio al cliente y producto!
on July 27, 2026
Posted by: Main home 1
from Hawaii
Gender:Female
Compré el robot hace un mes y la máquina estaba defectuoso. El servicio del equipo de Shark ninja fue increíble y me mandaron una máquina nueva de inmediato que desde que llegó a mi casa no ha dejado de trabajar en excelentes condiciones. Feliz por tenerla y mantener los espacios generales de la casa limpios. Sería increíble tener algo que llegue debajo de los sofás y en las esquinas, pero funciona bastante bien la que tenemos.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com