Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
2
on June 12, 2026
Posted by: Christyclean
from Springfield, Louisiana
Gender:Female
It was great when I first got it. Less than 2 years later I have replaced almost every part on it to get it to mop properly and the mop plate still will not stay connected and water leaks to the bottom of the base. The only thing I was offered was 30% off a new vacuum.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 12, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear about the ongoing issues you’ve experienced, especially after replacing multiple parts, that’s understandably very frustrating. This certainly isn’t the experience we want you to have. We’d really like the opportunity to take another look at this for you, particularly with the mop plate not staying connected and the leakage you’ve described. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800S-RV2800AE-RV2800VE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re devastated to hear about the ongoing issues you’ve experienced, especially after replacing multiple parts, that’s understandably very frustrating. This certainly isn’t the experience we want you to have. We’d really like the opportunity to take another look at this for you, particularly with the mop plate not staying connected and the leakage you’ve described. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800S-RV2800AE-RV2800VE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Theoretically awesome, falls SO short...
on May 28, 2026
Posted by: Schlucas
from Wichita, Ks
Gender:Female
I dropped a little extra money to get this (at the time) top of the line robot vacuum. My Roomba had finally given up the ghost. The Shark app is exceedingly unfriendly. Notifications don't always come through, you often have to open the app to see them. Where the Roomba would have an example tutorial video easy for my children to use to fix any error codes, the shark not only doesn't have that, but if you're savvy enough to follow the links to get to the manual, the manual PDF will not download.
Admittedly, I tax this robot. We have a six-person household with two dogs and three cats. That being said, the only person who seems to be able to fix the robot is me or my partner, and it never stays fixed for more than a day. There are constant error codes, and because of the unfriendliness of the App, they are difficult to fix.
Admittedly, I tax this robot. We have a six-person household with two dogs and three cats. That being said, the only person who seems to be able to fix the robot is me or my partner, and it never stays fixed for more than a day. There are constant error codes, and because of the unfriendliness of the App, they are difficult to fix.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 30, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how challenging it is to deal with frequent error codes and a difficult app experience, especially in a busy household where you rely on your Shark PowerDetect to keep things running smoothly. We can see that you recently reached out to our team, and an agent will be responding shortly to continue assisting you.
In the meantime, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to contact us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how challenging it is to deal with frequent error codes and a difficult app experience, especially in a busy household where you rely on your Shark PowerDetect to keep things running smoothly. We can see that you recently reached out to our team, and an agent will be responding shortly to continue assisting you.
In the meantime, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to contact us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good vacuum, mop is so-so
on May 25, 2026
Posted by: MidK
from Aiken, SC
Gender:Male
We've had this robot now for about two years. I frequently/routinely clean all facets of the robot and base to include using mini tools to clean crevices and tubing.
PROs:
Vacuums hard floors and rugs with no left behind dirt or hair
Battery life for vacuuming covers entire 1st floor
Mopping seams to do well enough to keep things clean if done often with map change outs every 3rd "mission."
Vacuums hard floors and rugs with no left behind dirt or hair
Battery life for vacuuming covers entire 1st floor
Mopping seams to do well enough to keep things clean if done often with map change outs every 3rd "mission."
CONs:
Has an extremely hard time ramping up and into the base! We have to constantly return it manually after mopping 9/10 times and vacuuming 2/10 times.
Base will not always evacuate/suck-up contents of dust cup from robot especially when manually returned to base. *This was never an issue with the previous non-mopping version
Robot dust cup frequently is unable to fully empty into base. *This was never an issue with the previous non-mopping version
Robot dust cup will be found overflowing with pet hair and dust into brushes. *This was never an issue with the previous non-mopping version
Robot roller constantly entangled with women's hair.
Mop plate rusts at metal components.
Mop plate velcro strips fall off and are unable to be reglued properly back.
Base does not do a good job of cleaning mop and has recently stopped cleaning all together.
Has an extremely hard time ramping up and into the base! We have to constantly return it manually after mopping 9/10 times and vacuuming 2/10 times.
Base will not always evacuate/suck-up contents of dust cup from robot especially when manually returned to base. *This was never an issue with the previous non-mopping version
Robot dust cup frequently is unable to fully empty into base. *This was never an issue with the previous non-mopping version
Robot dust cup will be found overflowing with pet hair and dust into brushes. *This was never an issue with the previous non-mopping version
Robot roller constantly entangled with women's hair.
Mop plate rusts at metal components.
Mop plate velcro strips fall off and are unable to be reglued properly back.
Base does not do a good job of cleaning mop and has recently stopped cleaning all together.
Overall, the unit does a fairly good job. We still vacuum and steam mop our floors. Compared to our 2nd floor, the 1st floor is cleaner with the Shark robot.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, May 25, 2026
Hi there,
Thank you for taking the time to share this detailed feedback with us. We understand how frustrating it is to experience ongoing issues with your Shark PowerDetect, especially with docking, self‑emptying, and the mop components not holding up as expected despite your regular maintenance. We appreciate you highlighting both the positives and the areas of concern.
If you’re still experiencing these issues, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this detailed feedback with us. We understand how frustrating it is to experience ongoing issues with your Shark PowerDetect, especially with docking, self‑emptying, and the mop components not holding up as expected despite your regular maintenance. We appreciate you highlighting both the positives and the areas of concern.
If you’re still experiencing these issues, please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide
If you have any further concerns or questions, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love everything about it
on May 6, 2026
Posted by: Eric68
from AZ
Gender:Male
I was reluctant to get a robot vacuum/mop, but now that I have I can't see myself without it. It does everything I would expect it to do and more. The only thing that would make it better is if it washed the dishes, too.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on May 6, 2026
Posted by: Deb52
from Arkansas
Gender:Female
I bought this a couple of months ago. The box did not have the cleaning fluid or an owners manual. Now I can’t get the sharkclean.eu to download. I have had 2 of the shark robots and it surprises me. I really want to use it.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, May 12, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to be missing key items like the cleaning fluid and owner’s manual, and how disappointing it can be to run into issues accessing the website when you’re eager to start using your Shark PowerDetect.
Please reach out to us through the link below so our team can help provide the missing information and assist with getting everything set up properly.
https://sharkclean.eu/
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to be missing key items like the cleaning fluid and owner’s manual, and how disappointing it can be to run into issues accessing the website when you’re eager to start using your Shark PowerDetect.
Please reach out to us through the link below so our team can help provide the missing information and assist with getting everything set up properly.
https://sharkclean.eu/
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Robotic Vacuum
on May 3, 2026
Posted by: Lynntj
Gender:Male
Bought this a few weeks ago. Easy setup and amazed at the amount of dirt and debris it picks up. Mopping woks great as well! Recommend
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Dont buy
on May 1, 2026
Posted by: Lilly sam
Gender:Female
Just dont buy and remmber i told you
First off all noisy
Disaster when it come for navigation
Got broken and guess what no available parts for about 4 months so obviously discontinued
Also its scuffed all my furniture as the sensors r the worst
Wast of mony shane on you shark
First off all noisy
Disaster when it come for navigation
Got broken and guess what no available parts for about 4 months so obviously discontinued
Also its scuffed all my furniture as the sensors r the worst
Wast of mony shane on you shark
Response from sharkninja.comBy SharkNinja, May 2, 2026
Hi Lilly,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and understand how frustrating the noise, navigation issues, lack of available parts, and damage to your furniture have been. This is certainly not the experience we want for our customers, and we apologise for the disappointment caused.
We’d recommend visiting the link below to sign up and stay informed about updates or availability related to your model:
https://www.sharkninja.com/search?q=RV2820ZE&lang=en_US
If you’d like further help, please contact our customer support team here:
https://support.sharkclean.com
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and understand how frustrating the noise, navigation issues, lack of available parts, and damage to your furniture have been. This is certainly not the experience we want for our customers, and we apologise for the disappointment caused.
We’d recommend visiting the link below to sign up and stay informed about updates or availability related to your model:
https://www.sharkninja.com/search?q=RV2820ZE&lang=en_US
If you’d like further help, please contact our customer support team here:
https://support.sharkclean.com
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Always broken!
on April 30, 2026
Posted by: Catarina
Gender:Female
Parts are always breaking and needing to be replaced. Then the parts that need to be replaced are always out of stock!! So frustrating!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 5, 2026
Hi Catarina,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issue with parts breaking and needing frequent replacement, and that the required parts are often out of stock. We understand how frustrating this must be.
You can sign up to be notified when parts are restocked at the link below. Restocks typically occur within 2 to 4 weeks, although this may vary:
https://www.sharkninja.com/search?q=RV2820ZE&lang=null
If you need further assistance, please reach out to our Customer Support team here:
https://support.sharkninja.com/contact-us
We appreciate your patience and feedback.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issue with parts breaking and needing frequent replacement, and that the required parts are often out of stock. We understand how frustrating this must be.
You can sign up to be notified when parts are restocked at the link below. Restocks typically occur within 2 to 4 weeks, although this may vary:
https://www.sharkninja.com/search?q=RV2820ZE&lang=null
If you need further assistance, please reach out to our Customer Support team here:
https://support.sharkninja.com/contact-us
We appreciate your patience and feedback.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com