Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4.1
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
102
4 Stars
26
3 Stars
19
2 Stars
8
1 Star
16
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Modern Day Rosie
on March 23, 2025
Posted by: Kristy
Gender:Female
This little Shark robot does an amazing job. The Jetson's had Rosie, we have Sharkie. Sharkie doesn't wear an apron or wash my clothes and laundry, but I sure do appreciate what it does do. From a professional cleaner- this thing is impressive. Streak-free mopping, precise vacuuming and low maintenance, who can ask for more? Even with two large shedding house dogs, this robot does great. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
App doesn’t work
on March 24, 2025
Posted by: Nat515
App doesn’t work so the wireless control feature is useleas
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on March 24, 2025
Posted by: Livingroom
from Fitchburg, MA
Gender:Female
I have always had Shark vac robot and have been very happy but PowerDetect 2 in 1 is a big disappointment. No matter how many times I remap the robot will still not go under dining room chairs, table or barstools. I have 2 large dogs and bought this to pick dog hair up better. It’s pretty gross to see the hair left there when you wake up in the morning.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having mapping troubles with your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having mapping troubles with your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Self cleaning!!
on March 25, 2025
Posted by: Clean Latifah
I purchased this recently and it did not disappoint. I love that I can program it to sweep and mop my whole house or just certain rooms and the best part is that I don’t have to be home or empty any buckets afterwards.
Written by a customer while visiting sharkninja.com
Customer Rating
3
It’s okay
on March 27, 2025
Posted by: Wes85
from Mesa, az
Gender:Female
I bought this a year ago and have warranted out twice because it won’t return to dock after mopping. It’s great for vacuum but not so much for mopping
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with the mopping feature of your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with the mopping feature of your Robot Vacuum. Upon review, we can see that you've returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works Great
on March 29, 2025
Posted by: HSloan
from Colorado
Gender:Female
Life has been a little easier with the help of the Shark Power Detect 2 in 1 vacuum and mop. I didn’t receive the free handheld vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
So far so good. Need more time with it
on April 1, 2025
Posted by: Clean Latifah
from Saskatchewan Canada
Gender:Female
So far so good! I thought the hand held vacuum was a bonus with purchase but I never received it. I have only had my product for a week though
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
on April 2, 2025
Posted by: Kimberly
The cleaning pads don't stay on the unit while cleaning. There is not enough velcro on the pad driver . Then when it returns to home and does the pad cleaning,it sucks the pad into the unit. I now babysit and watch the unit. I am not impressed at all. It does not work like it shows in the video. I am so disappointed for the cost
Response from sharkninja.comBy SharkNinja, April 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the cleaning pad for your Shark PowerDetect. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the cleaning pad for your Shark PowerDetect. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com