Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
124
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
27
65%of customers recommend this product.
(
55 out of
84)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
5
Amazing!
on December 3, 2024
Posted by: karens565_988
[This review was collected as part of a promotion.] As a busy mom- this vacuum has been my savior! Set-up was so easy, mapping out your home is quick and the vacuum can start cleaning asap. You can view and edit the
map and it locates any rugs to ensure that it isn’t mopping them. It is quiet and programmable. You can choose when to schedule throughout the week. My floors are clean on a regular basis.
map and it locates any rugs to ensure that it isn’t mopping them. It is quiet and programmable. You can choose when to schedule throughout the week. My floors are clean on a regular basis.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Innovation yet pricey
on December 3, 2024
Posted by: salmaheiba1_1891
[This review was collected as part of a promotion.] My overall experience was very positive! I live the convenience of the self-charging, self-filling and self-emptying features to make the full vacuuming experience seamless and easy to manage. It does everything for me! When the device mops, it doesn't actually touch the carpet since it's raised, protecting my expensive carpets. I also love the room customization/ memorization and spot cleaning calabilities. However, I don't like how I can only have one floor in the map, so it would be great for a software update allowing multiple map capabilities but overall I love this device!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Obsessed.
on December 3, 2024
Posted by: CelestaS
[This review was collected as part of a promotion.] I am a LONG time Shark fan, so getting a chance to test out a Shark robot vacuum was actually a bit of a dream come true. We just bought a new house and had the floors redone and kitty litter was getting EVERYWHERE, as it does. This little vacuum sucks it all up, and mops! (I was skeptical until I saw the dirty mop water, see pic). I loved it so much I bought a second Shark robot vacuum (same power detector brand) for upstairs hahaha. The app is easy to use, customizable as to whole floor or room. You can draw off sections for rooms or ‘no go’ areas. As we moved in, it even learned to clean areas previously it didn’t have access to. The never stuck works amazing. I don’t think it’s terribly loud, even my cats aren’t afraid of it.. though confused at first maybe. My only feedback is I wish I could customize more options on the schedule vs just 1 time for the whole floor as there are some rooms that need more frequent vacuuming. Also, there are some scuff marks along the sides now from the few times it’s turned a bit too close to a baseboard (though this is rare).
Written by a customer while visiting sharkninja.com
Customer Rating
5
Convenient and Effecient for a Busy Home!!
on December 3, 2024
Posted by: _kellymeier
[This review was collected as part of a promotion.] The Shark PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base is a fantastic all-in-one cleaning solution that saves me endless time and effort. It vacuums and mops seamlessly!! The self-emptying feature is incredibly convenient for my busy home. It operates quietly and efficiently. I was fortunate enough to receive this product as part of a promotion, but would recommend to anyone and everyone! Overall, it’s a reliable, hassle-free tool that keeps your floors spotless with minimal effort.
Written by a customer while visiting sharkninja.com
Customer Rating
4
It’s nice but not great.
on December 2, 2024
Posted by: Jade
Gender:Female
I switched to shark from another brand and there are two things I miss about my old robot vacuum 1) the battery life was much better. I cannot get a full 60 minutes of vacuum of hardwood from the shark without it needing to recharge. My old vacuum could do my entire 1700 sq ft of hardwood with 75% battery remaining. 2) I have notifications on and I do not get any notifications or the report of completion until the next day when I go into the app.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not impressed with vacuume
on November 15, 2024
Posted by: Janie B
from Denison, Tx
Gender:Female
I bought this a month ago..I’m still trying to figure out the map and how to label it. The suction on the vacuume is not good at all. There are times that areas are not touched and bypasses rooms..I had it scheduled for 3 days a week Monday, Wednesday and Friday’s. This morning it never started up on its schedule. I have checked the auto empty and hardly any dirt has been picked up from the vacuume.. it kicks it around instead of picking it up.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear your robot isn't working as intended. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear your robot isn't working as intended. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very Impressive!!!
on November 13, 2024
Posted by: Mindy P
from Klamath Falls, Oregon
Gender:Female
I have had the Robot for a week now. I have really put it to the test to make sure it will do exactly what I wanted it to. Well… it passed all of my tests!!! I have had name brand robots like this for the last 20 years. This one is by far my favorite one!!!!! The other ones sucked up cords and banged pretty hard it some things. This one doesn’t do all of that. Which is so very nice. I have 4 cats and 1 dog and let me tell you they can get messy. This robot keeps my house amazingly cleaner now. Before I was sweeping every day. I have this robot set on schedule to vacuum and mop. Now I can go do way more exciting things. We have hardwood floors and it does an amazing job keeping the house nice and clean. I would definitely recommend this product to anyone.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product!!
on November 12, 2024
Posted by: Jody
from California
Gender:Female
I have been using this vacuum cleaner for about two weeks. The machine itself is excellent; its suction function cleans better than I can do manually because it vacuums both vertically and horizontally in a repetitive manner. The mopping effect is also very good. However, I need to refill the water in ten days, which depends on the size of each person's home and how many carpets or area rugs you have.
The only imperfect aspect is the app. I wasn't very familiar with the app in the first few days and thought the app was unresponsive. I had to delete all the settings and re-setting it up three times, almost considering returning the product. Later, figuring out that I just needed to press the Home button in the upper left corner to resolve the issue. And one time it running by itself at night to vacuum. But software issues should be easy to fix. Therefore, I still recommend this product and give it five stars.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com