Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
125
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
27
65%of customers recommend this product.
(
55 out of
84)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
3
Great Product.-Would Recommend if you are technica
on February 3, 2025
Posted by: Shelia
Great product but extremely hard to use. It doesn't come with a manual, it says to download an app on the cell phone but after 8 days, still no luck with that either.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the issue you’ve described, it sounds like there’s a chance the Robot app may not be working as it should. Could you please give our team a call at 1-888-228-5531. We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the issue you’ve described, it sounds like there’s a chance the Robot app may not be working as it should. Could you please give our team a call at 1-888-228-5531. We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on February 2, 2025
Posted by: Jackie
from Wharton, TX
Gender:Female
So far this thing is amazing! My floors look great! I have only had it for about a month, I hope it continues to work as well as it does now.
Written by a customer while visiting sharkninja.com
Customer Rating
3
They aren't what they used to be.
on January 26, 2025
Posted by: Randi
from Biloxi, MS
Gender:Female
This is not my first Shark robot vacuum, but it might be my last. I have to sweep the floor after it's "done." It misses a lot and does NOT handle thresholds well at all. There is always a pile of something it has left when kt goes over thresholds. The older models can run circles around this one. The positives - I like the tank options. I wanted a vacuum I didn't have to put my hands on every single time I used it. I did an exchange, hoping the one I bought was defective; no, this is a poor vacuum/mop.
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
5 stars! until your pet has an accident
on January 25, 2025
Posted by: BrandiB623
from Rogersville, AL
Gender:Female
I bout this around Black Friday last year, and I was definitely impressed. It as by far the best robot vacuum I have ever had, but lord help you if it comes across some dog poop. I have three dogs in the house, one of which is a 7 month old puppy. They are all house trained for the most part, but the puppy is still having a few accidents here and there. She has recently become quite spiteful if you can’t drop what you’re doing and take her out the second she tells you she needs to go (whether you see her or not) she will run off and poop in the floor. Four times in the last month, she has done this, and my vacuum has found it before me every single time. I have caught it pretty much as it happens all but once, and that time it tracked it all through my house. The vacuum is an absolute nightmare to try to clean because there are cracks and crevices that are near impossible to get to. Over all, I would normally give this vacuum 5 stars, but if you have pets, beware!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not as expected
on January 22, 2025
Posted by: Sharky
from FL
Gender:Female
The machine does a better job vacuuming than mopping. It doesn’t do great on edges and I wish it could be sleeker to go underneath furniture. I honestly thought it would do a better job cleaning the house. The mopping pad smells a bit, perhaps the machine needs to do a better job at washing it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your experiencing mapping and issues with your 2 in 1 Robot. Upon review, we can see that the matter has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your experiencing mapping and issues with your 2 in 1 Robot. Upon review, we can see that the matter has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Still Testing.
on January 21, 2025
Posted by: Sophia
So far, the Shark power detect pro robot has done good. But there was an issue it with getting stuck and then it telling me it was on an uneven surface even though the tile floor is fairly even throughout the house. Had to physically move it and have it to return to the docking. Station. Hadn't fully tested it yet, but it did mop my kitchen floor without any issues.
Written by a customer while visiting sharkninja.com
Customer Rating
5
It’s great!
on January 21, 2025
Posted by: Rich75
from Illinois
Gender:Male
Best purchase ever! Bought the vacuum first then bought the mop and vac planning on returning the vac only one but decided to keep both because they are great!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It is GREAT should be a 5-Star Review … BUT …
on January 12, 2025
Posted by: HeWinsELP
from El Paso, TX
Gender:Male
I purchased this unit right after Christmas. It does a wonderful job - vacuums very well; mops well; navigates rugs very well (better than my previous Rumba). The setup is easy. Mapping a room/rooms is easy and does a very good job.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com