Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
3
It is GREAT should be a 5-Star Review … BUT …
on January 12, 2025
Posted by: HeWinsELP
from El Paso, TX
Gender:Male
I purchased this unit right after Christmas. It does a wonderful job - vacuums very well; mops well; navigates rugs very well (better than my previous Rumba). The setup is easy. Mapping a room/rooms is easy and does a very good job.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!!!
on January 11, 2025
Posted by: Magnum is my name.
My Shark is great!!! Love it. It was a nice surprise that it was soo good. The vacuum is great and the mopping is great too.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on January 9, 2025
Posted by: Alfalfa
In November, I received this vacuum cleaner, which left me quite disappointed. Its navigation capabilities are significantly inferior to those of my AI Ultra vacuum cleaner, which I purchased over a year ago. Additionally, it does not perform as effectively as my other vacuum cleaner. The only positive aspect of this new vacuum is its mopping function.
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your PowerDetect Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your PowerDetect Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
A Happy Customer
on January 8, 2025
Posted by: Anonymous
from California
Gender:Female
Happy Customer, Had it a month. The Shark 2-1 POWER DETECT Never Touch is the Very Best, works like a champ!!! I luv it! It does an excellent job, very quiet, amazes me how it lifts itself when it does vacuuming only. Leaves the floors very clean! Excellent sensors! When cleaning under my bed it made it out all by itself, my other older shark vac/mop always got stuck under the bed and ran out of charge, this was always a pain since I have a degenerated back. I think you got this one right SHARK. Thank You
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great features
on January 6, 2025
Posted by: Ruthie 950
from Illinois
Gender:Female
I got mine as a Christmas gift to myself and so far I very pleased with it. It took me awhile to set it up as I had a difficult time figuring out the room layout when it was exploring. When I finally figured it out and named the rooms it works very good. I also like the fact you can elect to just vacuum or mop/vac
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 5, 2025
Posted by: Sherty
from Denver colorado
Gender:Female
Still having problems programming correctly, but getting better.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow, the best ever!
on January 5, 2025
Posted by: GaryBotLover
Wow, the best ever! I have had several bot vacuums and two prior mop/vac bots. This Shark by far out performs them all. Well worth the price. I was a bit apprehensive of the pad mop, but it does as well, if not better than the twin spinners on other models of mop bots.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cleans amazing.
on January 4, 2025
Posted by: beafree
Gender:Female
I researched many robot vacs and finally decided on the Shark vac/mop. It cleans amazing and it's very easy to use. I have been using it almost daily. The pads do not dry 100% though on 8 hours but that is not a deal breaker.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com