Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
4
Love shark vacuums
on March 9, 2025
Posted by: Mary
I love your vacuums. I wish this one could vacuum and mop at same time.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Still trying to learn all the futures
on March 5, 2025
Posted by: Bim's Shark
Received about 3 weeks ago, So far loving it, Great buy!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 4, 2025
Posted by: clean
but this is a gift for my son. He says it works perfectly
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great helper
on February 28, 2025
Posted by: Sunshine
from Sacramento CA
Gender:Male
I bought a month ago and love it. We have a full down stairs of tile and it works amazingly awesome
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great features lacking poop detect!
on February 24, 2025
Posted by: Mama shark
from Livingston LA
Gender:Female
Had a little over 2 months now, works great, really no maintenance except empty the gray water tank and refill clean water once so far. Would give it a 5 star if it would detect dog poop and avoid it!!!! My elder pup is pretty good about going outside, but has an occasional poop accident in the house, vacuum just plows into and smeares all over the floor, have to clean that and the wheels, roller and bottom of robot yuck.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you’ve had this issue with your vacuum, and we see how that could be a bit inconvenient for you. Please know that your feedback is invaluable to us; we'll certainly share your suggestion with our product development team for consideration on our future products. If you need any assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127, so we can help.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sad to hear that you’ve had this issue with your vacuum, and we see how that could be a bit inconvenient for you. Please know that your feedback is invaluable to us; we'll certainly share your suggestion with our product development team for consideration on our future products. If you need any assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127, so we can help.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great
on February 19, 2025
Posted by: cle2
from Melbourne, Florida
Gender:Female
This was a Christmas present from my son. He said he did not like to see me struggling to mop the floor. I am a senior citizen. I love the shark vacmop. I set it to run during the night and when I get up I have a clean floor.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
buy another brand
on February 16, 2025
Posted by: tired of remapping
I bought vacuum before Christmas. Now that I have had a few months of using it this is what I have noticed with it. It does a very good job on hardwood floors and it has cut my cleaning down as far as with cat hair and the overall cleanliness. That is a great thing. Now for the but. But it only does a surface clean on rugs and carpet. I can pick up a rug and dirt will fall out of it. I keeps the carpeted room in it memory but it does not keep the rugs in its memory. There is no area in the app to add the rugs back in and yes I have remapped the house to add them back in and after a day or so it looses them again. It also began to jump, a lot for no reason. There is nothing in its path for it to lift up for. Yes, I have thoroughly clean the machine. Lastly, it has begun spending all of its time in one room and the cleaning report says it did them all. Yes, I have remapped the house and after some time it will go back to doing this same thing. I am sure the company has heard this before, the amount of money that I paid I expect better.
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst purchase for the price.
on February 15, 2025
Posted by: Lora b.
from Columbus, GA
Gender:Female
I bought this to help me keep up with the dog hair in my house. It misses many spots. I am constantly cleaning the filters after every use. I thought this would be a better purchase than a roomba. My old roomba could get into places that this one can’t. I am very disappointed. I should have returned after 30 days. Only good thing about it is that it is quieter than the roomba.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you’re having some trouble with your vacuum; from what you've described, it doesn't seem to be working as it should. Kindly reach out to our team by phone at 1-888-228-5531, we'd love to look into this for you and improve your experience.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sad to hear that you’re having some trouble with your vacuum; from what you've described, it doesn't seem to be working as it should. Kindly reach out to our team by phone at 1-888-228-5531, we'd love to look into this for you and improve your experience.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com