Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
4
Still Testing.
on January 21, 2025
Posted by: Sophia
So far, the Shark power detect pro robot has done good. But there was an issue it with getting stuck and then it telling me it was on an uneven surface even though the tile floor is fairly even throughout the house. Had to physically move it and have it to return to the docking. Station. Hadn't fully tested it yet, but it did mop my kitchen floor without any issues.
Written by a customer while visiting sharkninja.com
Customer Rating
5
It’s great!
on January 21, 2025
Posted by: Rich75
from Illinois
Gender:Male
Best purchase ever! Bought the vacuum first then bought the mop and vac planning on returning the vac only one but decided to keep both because they are great!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It is GREAT should be a 5-Star Review … BUT …
on January 12, 2025
Posted by: HeWinsELP
from El Paso, TX
Gender:Male
I purchased this unit right after Christmas. It does a wonderful job - vacuums very well; mops well; navigates rugs very well (better than my previous Rumba). The setup is easy. Mapping a room/rooms is easy and does a very good job.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
It all sounds good right? It is except one major issue … and given the price you pay it is a serious flaw and actually so obvious it
Must be a clear business decision to require households to purchase multiple units. Currently in the app it only allows the system to store and save one room mapping at a time. So if you want to take the vacuum upstairs and vacuum you must remap the entire area and then do it again when you take the stand downstairs if you want the base to be available during the cleaning session. Or if you have a downstairs with a multi-level with a few stairs the same thing. Yes it is easy to map but not easy enough and quick to do each time you want to do another room or section of the house. Again, it works as promised but the one room mapping limitation is NOT acceptable or justified at this price point. Any deserves a 2-Star reduction on the review.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your PowerDetect Robot Vacuum.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!!!
on January 11, 2025
Posted by: Magnum is my name.
My Shark is great!!! Love it. It was a nice surprise that it was soo good. The vacuum is great and the mopping is great too.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on January 9, 2025
Posted by: Alfalfa
In November, I received this vacuum cleaner, which left me quite disappointed. Its navigation capabilities are significantly inferior to those of my AI Ultra vacuum cleaner, which I purchased over a year ago. Additionally, it does not perform as effectively as my other vacuum cleaner. The only positive aspect of this new vacuum is its mopping function.
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your PowerDetect Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your PowerDetect Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
A Happy Customer
on January 8, 2025
Posted by: Anonymous
from California
Gender:Female
Happy Customer, Had it a month. The Shark 2-1 POWER DETECT Never Touch is the Very Best, works like a champ!!! I luv it! It does an excellent job, very quiet, amazes me how it lifts itself when it does vacuuming only. Leaves the floors very clean! Excellent sensors! When cleaning under my bed it made it out all by itself, my other older shark vac/mop always got stuck under the bed and ran out of charge, this was always a pain since I have a degenerated back. I think you got this one right SHARK. Thank You
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great features
on January 6, 2025
Posted by: Ruthie 950
from Illinois
Gender:Female
I got mine as a Christmas gift to myself and so far I very pleased with it. It took me awhile to set it up as I had a difficult time figuring out the room layout when it was exploring. When I finally figured it out and named the rooms it works very good. I also like the fact you can elect to just vacuum or mop/vac
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on January 5, 2025
Posted by: Sherty
from Denver colorado
Gender:Female
Still having problems programming correctly, but getting better.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com