Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
119
4 Stars
30
3 Stars
23
2 Stars
13
1 Star
26
64%of customers recommend this product.
(
52 out of
81)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
App doesn’t work
on March 24, 2025
Posted by: Nat515
App doesn’t work so the wireless control feature is useleas
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the App for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Modern Day Rosie
on March 23, 2025
Posted by: Kristy
Gender:Female
This little Shark robot does an amazing job. The Jetson's had Rosie, we have Sharkie. Sharkie doesn't wear an apron or wash my clothes and laundry, but I sure do appreciate what it does do. From a professional cleaner- this thing is impressive. Streak-free mopping, precise vacuuming and low maintenance, who can ask for more? Even with two large shedding house dogs, this robot does great. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Investment for Dog Lovers!
on March 23, 2025
Posted by: Harp3
Gender:Male
Highly recommend if you have dogs. I have 3 dogs (German Shepherd, 2 pitties). Luckily I have all hard flooring throughout the house and this 2-in-1 vacuum is a lifesaver! Money well spent for the time I get back.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best thing I’ve purchased!
on March 23, 2025
Posted by: BB-8
from Las Vegas, NV
Gender:Male
BB8 is what we call him! He’s amazing and our floors have never looked so good with no effort! 💯
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
not very good very poor
on March 16, 2025
Posted by: Steve
from Indianapolis in
Gender:Male
you always have to go pick it up and return to it base it get lost a lot
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 18, 2025
Hello,
Thank you for taking the time to leave a review.
This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
This isn’t our usual standard, and we apologize for how frustrating this must be. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum only drawback I have is you can't cus
on March 13, 2025
Posted by: Doug995867
Gender:Male
So far so good I would recommend to anybody with kids and pets
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Mop function doesn’t work at all brand new OFB
on March 10, 2025
Posted by: Gia23
So, setting it up was easy and the vacuuming works great. The mopping isn’t working at all. The Robot is not taking water from the tank, but it think it does, then it undocks and starts spinning in circles on the floor with no Errors. Finding a solution on line or on the manual is near impossible. I’m going to call the phone number they have to see if it can be resolved. I checked several times and couldn’t find anything that may prevent the robot from taking on water. I quadrupled checks the install guide to see if I missed something, nope did everything by step. Also, I only find one section to place the sweeper, which is really odd because all of the videos I see have two
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the mopping function on your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the mopping function on your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on March 9, 2025
Posted by: Junk
from Wisconsin
Gender:Female
Does not work at all. Wife threw box away so now stuck with broken unit.
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Robot Vacuum. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Robot Vacuum. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com