Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
3
buy another brand
on February 16, 2025
Posted by: tired of remapping
I bought vacuum before Christmas. Now that I have had a few months of using it this is what I have noticed with it. It does a very good job on hardwood floors and it has cut my cleaning down as far as with cat hair and the overall cleanliness. That is a great thing. Now for the but. But it only does a surface clean on rugs and carpet. I can pick up a rug and dirt will fall out of it. I keeps the carpeted room in it memory but it does not keep the rugs in its memory. There is no area in the app to add the rugs back in and yes I have remapped the house to add them back in and after a day or so it looses them again. It also began to jump, a lot for no reason. There is nothing in its path for it to lift up for. Yes, I have thoroughly clean the machine. Lastly, it has begun spending all of its time in one room and the cleaning report says it did them all. Yes, I have remapped the house and after some time it will go back to doing this same thing. I am sure the company has heard this before, the amount of money that I paid I expect better.
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst purchase for the price.
on February 15, 2025
Posted by: Lora b.
from Columbus, GA
Gender:Female
I bought this to help me keep up with the dog hair in my house. It misses many spots. I am constantly cleaning the filters after every use. I thought this would be a better purchase than a roomba. My old roomba could get into places that this one can’t. I am very disappointed. I should have returned after 30 days. Only good thing about it is that it is quieter than the roomba.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you’re having some trouble with your vacuum; from what you've described, it doesn't seem to be working as it should. Kindly reach out to our team by phone at 1-888-228-5531, we'd love to look into this for you and improve your experience.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sad to hear that you’re having some trouble with your vacuum; from what you've described, it doesn't seem to be working as it should. Kindly reach out to our team by phone at 1-888-228-5531, we'd love to look into this for you and improve your experience.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark 2 in 1 works great compared to our Dyson!
on February 7, 2025
Posted by: DanT
from Belvidere, IL
Gender:Male
Works great! We started with a Dyson, and ended up purchasing the 2 in 1. The Dyson would constantly get stuck. The Shark runs perfect and never gets stuck and always returns back to the base to clean itself and recharge! We love it!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great Product.-Would Recommend if you are technica
on February 3, 2025
Posted by: Shelia
Great product but extremely hard to use. It doesn't come with a manual, it says to download an app on the cell phone but after 8 days, still no luck with that either.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the issue you’ve described, it sounds like there’s a chance the Robot app may not be working as it should. Could you please give our team a call at 1-888-228-5531. We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the issue you’ve described, it sounds like there’s a chance the Robot app may not be working as it should. Could you please give our team a call at 1-888-228-5531. We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on February 2, 2025
Posted by: Jackie
from Wharton, TX
Gender:Female
So far this thing is amazing! My floors look great! I have only had it for about a month, I hope it continues to work as well as it does now.
Written by a customer while visiting sharkninja.com
Customer Rating
3
They aren't what they used to be.
on January 26, 2025
Posted by: Randi
from Biloxi, MS
Gender:Female
This is not my first Shark robot vacuum, but it might be my last. I have to sweep the floor after it's "done." It misses a lot and does NOT handle thresholds well at all. There is always a pile of something it has left when kt goes over thresholds. The older models can run circles around this one. The positives - I like the tank options. I wanted a vacuum I didn't have to put my hands on every single time I used it. I did an exchange, hoping the one I bought was defective; no, this is a poor vacuum/mop.
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble this may have caused. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
5 stars! until your pet has an accident
on January 25, 2025
Posted by: BrandiB623
from Rogersville, AL
Gender:Female
I bout this around Black Friday last year, and I was definitely impressed. It as by far the best robot vacuum I have ever had, but lord help you if it comes across some dog poop. I have three dogs in the house, one of which is a 7 month old puppy. They are all house trained for the most part, but the puppy is still having a few accidents here and there. She has recently become quite spiteful if you can’t drop what you’re doing and take her out the second she tells you she needs to go (whether you see her or not) she will run off and poop in the floor. Four times in the last month, she has done this, and my vacuum has found it before me every single time. I have caught it pretty much as it happens all but once, and that time it tracked it all through my house. The vacuum is an absolute nightmare to try to clean because there are cracks and crevices that are near impossible to get to. Over all, I would normally give this vacuum 5 stars, but if you have pets, beware!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not as expected
on January 22, 2025
Posted by: Sharky
from FL
Gender:Female
The machine does a better job vacuuming than mopping. It doesn’t do great on edges and I wish it could be sleeker to go underneath furniture. I honestly thought it would do a better job cleaning the house. The mopping pad smells a bit, perhaps the machine needs to do a better job at washing it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your experiencing mapping and issues with your 2 in 1 Robot. Upon review, we can see that the matter has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your experiencing mapping and issues with your 2 in 1 Robot. Upon review, we can see that the matter has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com