Customer reviews from sharkninja.com
Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Average customer rating
4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
112
4 Stars
29
3 Stars
23
2 Stars
11
1 Star
22
67%of customers recommend this product.
(
51 out of
76)
Customer Reviews for Shark - PowerDetect 2-in-1 Robot Vacuum and Mop with NeverTouch Pro Base - White
Customer Rating
1
Mop function doesn’t work at all brand new OFB
on March 10, 2025
Posted by: Gia23
So, setting it up was easy and the vacuuming works great. The mopping isn’t working at all. The Robot is not taking water from the tank, but it think it does, then it undocks and starts spinning in circles on the floor with no Errors. Finding a solution on line or on the manual is near impossible. I’m going to call the phone number they have to see if it can be resolved. I checked several times and couldn’t find anything that may prevent the robot from taking on water. I quadrupled checks the install guide to see if I missed something, nope did everything by step. Also, I only find one section to place the sweeper, which is really odd because all of the videos I see have two
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the mopping function on your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the mopping function on your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on March 9, 2025
Posted by: Junk
from Wisconsin
Gender:Female
Does not work at all. Wife threw box away so now stuck with broken unit.
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Robot Vacuum. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Robot Vacuum. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love shark vacuums
on March 9, 2025
Posted by: Mary
I love your vacuums. I wish this one could vacuum and mop at same time.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Still trying to learn all the futures
on March 5, 2025
Posted by: Bim's Shark
Received about 3 weeks ago, So far loving it, Great buy!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 4, 2025
Posted by: clean
but this is a gift for my son. He says it works perfectly
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great helper
on February 28, 2025
Posted by: Sunshine
from Sacramento CA
Gender:Male
I bought a month ago and love it. We have a full down stairs of tile and it works amazingly awesome
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great features lacking poop detect!
on February 24, 2025
Posted by: Mama shark
from Livingston LA
Gender:Female
Had a little over 2 months now, works great, really no maintenance except empty the gray water tank and refill clean water once so far. Would give it a 5 star if it would detect dog poop and avoid it!!!! My elder pup is pretty good about going outside, but has an occasional poop accident in the house, vacuum just plows into and smeares all over the floor, have to clean that and the wheels, roller and bottom of robot yuck.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you’ve had this issue with your vacuum, and we see how that could be a bit inconvenient for you. Please know that your feedback is invaluable to us; we'll certainly share your suggestion with our product development team for consideration on our future products. If you need any assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127, so we can help.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sad to hear that you’ve had this issue with your vacuum, and we see how that could be a bit inconvenient for you. Please know that your feedback is invaluable to us; we'll certainly share your suggestion with our product development team for consideration on our future products. If you need any assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127, so we can help.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great
on February 19, 2025
Posted by: cle2
from Melbourne, Florida
Gender:Female
This was a Christmas present from my son. He said he did not like to see me struggling to mop the floor. I am a senior citizen. I love the shark vacmop. I set it to run during the night and when I get up I have a clean floor.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com